Today, the design, development, and QE teams reviewed 4 User Interface Specifications about mail.
Margo Ezekiel, the user experience designer for mail, had prepared clear documents about re-designed forms and views, among other things, and, to their credit, it was clear that the developers and quality assurance testers had already read them and were prepared for questions. You'd think that after all these years of sending e-mail that a "New Message" form would not be difficult to design, or that there would be much heated debate, so I was a bit surprised at the number of questions and the range of comments.
Several developers even invoked our design personae and talked about "what Samantha can do." In the end, Margo and I walked off with a few "e-design" action items. We all know that it is impossible to make millions of people happy and productive with exactly the same "New Message" form... and one of the most powerful things about Notes is the ease with which the forms and views can be customized. Almost every big customer says they "customize the mail template". But how many customize the form? Does your organization customize the form? What do you change and why?
For some of you end-users who read this bolg (I hope there are a few anyway!), did you know that your organization can customize the form-- a person who knows Domino Designer, and maybe even your Domino administrator??
And last, strictly speaking, the form of which I speak is a "New Memo" form. Have any of you noticed that? Does it matter to you if it's called a "New Memo" or a "New Message"?