The Lotus Notes design team is mindful of the fact that our users come from all over the world and speak many languages.
To that end, we have been working intermittently with two IBMcolleagues from IBM Japan to help us understand Japanese users and howLotus Notes is used in Japan.
Please allow me to introduce Ikuko Okamoto (the lady in the photobelow) and Masataka Yamazaki (the gentleman in the photo below).
Ikuko is a user researcher who conducted several interviews of Japaneseusers of Lotus Notes, and together with Masa, created a Japanesepersona (I'll blog about him later).
Masa has been working with John Lance on the design of Group calendar.Many of you may have met Masa at Lotusphere. He was in the UX labwith us.
They also did some great work promoting the persona approach last fall in Japan at an event called "Lotus Day Japan"
At that event, they gave Japanese attendees an overview of the personaapproach. Notice in the picture below how they had our primarydesign personas, with some Japanese text:
They also translated one or more of the design blog postings intoJapanese, as you can see in the next photo, and that helped makeJapanese customers more aware of how we are trying to get feedback fromthem and use it, (Sigh, only in English so far... where is my Star Trekuniversal translator?)
And here is a photo of the Daisuke persona, written in Japanese, ofcourse, since they showed it to Japanese customers to validate it.
introducing our Japanese user researcher and designer
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