On May 1, Angel Sagredo asked if we could include Outlook users in our requirements and user research.
We already do! :)
One of the primary ways we do that is by working with IBM employees who come from recent acquisitions. That is, IBM buys a company, and if the company had previously deployed Outlook, they switch to Notes. It's a great opportunity to get a fresh perspective by interviewing and sitting with new users of Lotus Notes--people who until recently had used Outlook.
A member of our user studies team, Deb Maurer, just arranged 8 interviews with users at Datapower (a recent acquisition) 2 weeks ago.
The other way we get Outlook users (besides asking friends and relatives) is from people who register to participate in various feedback activities. When you register, you can choose all sorts of activities, not just usability testing. And we ask what mail programs you use, so we can specifically find people who can provide us with perspectives other than the Lotus Notes one. So please, get all YOUR Outlook-using friends and relatives to register, too!
Thanks in advance.