We settled on a definition/operationalization that has 4 parts:
- §Visual Style is all about the visual design, and creating a visual system that is applied consistently across an entire product set.
- §Usefulness is about day-to-day use, and supporting Samantha in getting her tasks done. It's about capability, and task flow. It's about being task centric, not tool centric.
- §Innovation is about setting the pace, and changing the game. It's about leading, rather than following
- §Execution is about attention to detail; it's about meticulous execution on the finer points, an emphasis on delighting Samantha with the experience, and avoiding dissatisfaction.
There is no such thing as "absolute" world-class user experience. It's only a world-class experience for certain sets of people doing certain tasks. As you know, the set of people for this release are the business end users like Samantha, Ted, and Betty. They are our design personas-- the business end users that we're keeping in mind during the design of this release. You can hear more about this at the talk Chris Reckling and I are giving at 3:45 today.
Lotusphere itself so far today has been a "world-class" experience. Rather than repeating what many others have already said, check out Lotusphere Live