Administering the Sametime Product Suite -- WIll Fred Adams get a promotion, or hire a new person, or??
With Sametime Connect, Sametime Gateway, the just-shipped Sametime Advanced, and the upcoming Sametime Unified Telephony, how is Fred Adams, our Messaging and Collaboration System Administrator, going to handle all the growth for this product suite?
Will Fred Adams get a promotion or be told to hire a new person?
Will Ida Engel be the second line support person for all this Sametime stuff, or will the support staff get expanded?
In your organization will Fred’s job grow to include WebSphere Application Server administration for the Sametime product suite (Sametime Connect, Sametime Advanced, Sametime Unified Telephony, and Sametime Gateway) or will he hire a new person to handle the Telephony Application Server aspects of administration, or, is your company already using WAS and will the WAS administrator take over these responsibilities?
For Unified Telephony, whoever handles the Telephony Application Server will also need to work closely with Telephone Switch Network Administrator (SNA). Will Fred bring in a junior SNA to help work with the organizations SNA? The information collected from the Telephone SNA would be used to help configured the Telephony Application Server and the Sametime by the new hire or by Ida. Users who need to be provisioned would be provisioned by Ida or the likes of Ida working on the WebSphere Application Server.
Knowing Fred and Ida – how does your organization plan to change to handle the numerous Sametime products?
Who would administer Sametime Advanced, Sametime Unified Telephony and Sametime Gateway"
Do you think we need a new persona for someone who adminsters all these Sametime products or is it Fred Adams our Messaging and Collaboration System Administrator persona?
We'd prefer to have a conversation with some of you about this, to understand your environments better. If you have time for a 20-40 minute conversation, please contact Michelle McDevitt, our Sametime Administrations UI Designer, at Mcdev@us.ibm.com
You can also feel free to post a response.