IBM Support Assistant Version 5 Launched
kgibm 0600027VAP Visits (3039)
IBM Support Assistant Version version 5 (Team Server) has officially launched. Unlike IBM Support Assistant version 4 which was a heavy, desktop application, ISA5 is fully web-based and either runs from a local application server or you can install its EARs into an existing application server.
In addition to a platform for installing and launching tools (full tools list), ISA5 comes with a very strong log analysis engine. For example, you can upload a set of WAS logs, click Scan this Case, and it will search for warnings, errors, and other symptoms in a very nicely organized view, along with recommended solutions. I recommend customers install ISA5 into a dedicated "Problem Determination Server" so that all of the WAS admins can easily access all the problem determination tools remotely through a web browser. (Note: Although many tools are web-based now, some tools are still fully local GUI tools that are launched through the browser using Java Web Start.) If you already have IBM Installation Manager, simply install ISA5 with this repository: http
Here are a set of videos that walk through ISA5: