Are you a DB2 LUW or Informix client in North America? If so, you may have the opportunity to try the newest innovation from Information Management Support for your next service request - Technical Support Chat!
Technical Support Chat allows you to quickly interact 1:1 with one of our Level 2 Support Analysts online instead of over the phone. You can discuss your request and conveniently share command strings and URLs. At any time during the chat, you or the Analyst can choose to resolve the issue over the phone.
Technical Support Chat is currently in its pilot phase as we develop the functionality to work best for you. If you are a DB2 LUW or Informix client, try Technical Support Chat by clicking the 'Request to Chat' option on the right side of your screen after you open a new Service Request.
If you are not currently eligible for the pilot, check back here for updates on the availability of chat.
To learn about Technical Support Chat for Lotus, click here.
If you are interested in learning more about Information Mangement Support, keep visiting my blog!
Have you heard of The DB2Night Show? Recently, I've been hearing about it quite a bit so I decided to check it out for myself. I visited The DB2Night Show website and browsed around. I learned that the show's mission is to build a fun, interactive community around DB2 LUW. Each episode will include fun stuff, education, tips, and special guests. Guests will range from industry experts to "Joe the DBA". Sounds good to me!
The DB2Night Show is recorded with a studio audience of up to 1,000 people for each show. These lucky people have reserved FREE tickets on the website prior to the show. If a show gets "sold out," you can find replay information available on the website.
Now to clear up a common misconception. Despite the name Night Show, the shows are recorded and broadcast during the day in North America. If you live in another geo and the time doesn't work for you or you have another conflict, you can always check out the replay.
Upcoming DB2Night Shows include:
- The DB2Night Show Episode #11 - "DB2 9.7 Optimizer Updates" - Friday, January 29, 2010 at 10am CENTRAL
- The DB2Night Show Episode #12 - The Wild Wonderful World of DB2 Resources - Friday, February 12, 2010 at 10am CENTRAL
- The DB2Night Show Episode #13 - DB2 Compression Updates with Paul Z! - Friday, February 19, 2010 at 10am CENTRAL
Note that Episode #12 features our very own Susan Visser
(check out her blog!
) sharing her favorite resources for learning about DB2 - get recommendations for the best books, the best blogs, the best white papers, the most illuminating podcasts and videos, and more. Consider this episode your personal roadmap to free and low cost information about DB2, and get ready to grow your DB2 skills in 2010 with Susan's advice! This will be a great episode and I have already reserved my seat.
On the website, you'll also find replays of Episodes 1 - 10 on other great DB2 topics.
I encourage you to check out The DB2Night Show website and sign up for a show. If you'd like to be feature on the show, information is available on the website as well.
Registration for the IOD EMEA Conference, 19-21 May, Rome, Italy, opened last week! Early bird registration continues until Friday February 26. Register early and save up to € 610!
IOD EMEA 2010 offers a world-class technical and business leadership program and provides an unrivalled forum for our customers and Business Partners to share best practices, learn the latest on information-led transformation and network with peers.
If you are interested in speaking at the event, Call for Speakers is open until Friday January 29. Customers who are selected to speak may be eligible for a FREE conference pass (one per organization). Click here for more information about speaking at the event.
Learn more about the conference at the IOD EMEA website.
Another exciting event is the SPSS Directions European Conference 2010, 17-18 May, Rome, Italy.
The SPSS Directions European Conference will be co-located with the IOD EMEA conference at the Rome Marriott Park hotel on 17 and 18 May 2010. This gives customers and Business Partners the ability to attend both SPSS Directions and IOD EMEA and to experience the latest trends and best practices in predictive analytics.
For more information about the SPSS Directions conference, visit the conference website.
Happy new year everyone! I hope the holidays were both fun and restful for you and your families. Now you are most likely back at work and already hard at work!
Jump start your learning in 2010 using the developerWorks podcasts. Join Scott Laningham as he interviews IBM® developerWorks authors and editors as well as thought leaders in a variety of fields. Past guests have included Grady Booch, Tim Berners-Lee, John "Maddog" Hall, Tim O'Reilly, Chris Anderson, Jimmy Wales, Irving Wladawsky-Berger, and Carol Jones. You can listen directly from the website or download podcasts and play them at a later time.
Listen to these podcasts that may be of interest to you:
- Arvind Krishna, GM Information Management at IBM, talks about information-led transformation at the Information on Demand 2009 Global Conference.
- Todd Watson gives his thumbs up/thumbs down report for some highly touted tech of 2009.
- New - IT trends in 2010! Irshad Raihan, Worldwide Market Manager for IBM Data Management, talks about virtualization, the cloud, analytics, green it, and more.
Visit the developerWorks podcasts site to learn more, listen, or subscribe to the podcast RSS feed! You can also stay connected by reading the developerWorks podcasts blog.
The wait is over! The highly anticipated Data Studio ebook titled Getting started with IBM Data Studio for DB2 is now available. And to top it off... it is FREE!
In this new book, you can:
- Find out what IBM Data Studio can do for you
- Learn everyday data management tasks
- Back up and recover DB2 databases
- Write and debug SQL stored procedures and routines
- Convert existing SQL or procedures to Web services
- Learn more about integrated data management
- Practice using hands-on exercises
Click here to learn more about the Data Studio ebook online and download a copy!
As you can tell from reading my blog, I’m a big promoter of all things DB2. That is why the recent announcement that IBM DB2 is the first database to be recognized “VMware Ready” is so exciting. Not only is IBM DB2 first – but only IBM has a database management system recognized as VMWare ready. Read the full press release from VMware here.
Check out these links to learn more about IBM DB2 and VMware:
Some of our most popular certification exams at IOD 2009 were the new exams available for DB2 9.7. These exams were just released a few months ago and conference attendees were eager to give them a try.
See the new certifications and brief descriptions below:
IBM Certified Database Administrator, DB2 9.7 for Linux, UNIX, & Windows (Exam 541)
If you are knowledgeable with DB2 9.7 and are capable of performing the intermediate to advanced skills required in the day-to-day administration of DB2 instances and databases, you may benefit from this certification role.
Note: passing one of Exams 700 or 730 is required to take Exam 541.
- Number of questions: 60
- Time allowed in minutes: 90
- Required passing score: 61%
- Test languages: English
Learn more about Exam 541.
IBM Certified Application Developer, DB2 9.7 for Linux, UNIX, & Windows (Exam 543)
This certification exam certifies that the successful candidate has important knowledge, skills, and abilities necessary to design, build, execute, and deploy DB2 9.7 database applications.
Significant experience with intermediate or advanced level skills in developing applications that interact with DB2 databases. This individual has strong skills in DB2 SQL and in database application development concepts.
Note: passing one of Exams 700 or 730 is required to take Exam 543.
- Number of questions: 60
- Time allowed in minutes: 90
- Required passing score: 60%
- Test languages: English
Learn more about Exam 543.
Advanced DB2 9.7 certification
The IBM Certified Advanced Database Administrator, DB2 9.7 for Linux, UNIX, & Windows (Exam 544) certification will be available in 2010.
View the DB2 9.7 roadmap and other available roadmaps.
I can hardly believe that Information On Demand 2009 is well underway! Many of my colleagues are at the event running activities like the Skills Hub, Certification Lab, Certification Lounge, IOD Bookstore, and more!
If, like me, you aren't physically at the event, you can still follow it from home. I was just checking out Twitter @IODGC2009 and it really is buzzing with activity. In the time I was looking (less than 5 minutes) 40+ new tweets became available. Impressive! So as my last entry in my IOD 2009 series, I am going to provide you with ways to connect with the event from home.
Read about important sessions as they happen with live blogging! Adam Gartenberg is updating his blog directly from the event. Check out his blog here. He has already posted a very thorough blog about the opening session with many posts on the way I'm sure! Adam also points to Todd Watson's blog as he is also blogging live from IOD.
A huge number of tweets are being sent out by attendees and IBMers directly from the event. Follow @IODGC2009 and the #IOD2009 twitter hashtag for all the newest posts. Adam Gartenberg posted a handy list of IDs to follow from @IOD2009 - check out his list here.
Experience a virtual EXPO floor with virtual spaces - new for 2009! Create your personal avatar an interact with all the pedestals that are available on the real expo floor! Learn more at the IOD Virtual Spaces website.
If you'd like to learn more about some of the IM activities going on at the event for Support, Services, and Education, check out the other posts in my IOD series:
The Information on Demand Conference is only 10 days away... so what should you be doing now to make sure you are ready to make the most of your IOD experience? Well, I'll be happy to give you a few suggestions!
First things first, check out the conference schedule and plan your activities. You'll get more done and won't miss out on exciting opportunities such as talks, demos, and book signings if you know what is going on where. That said, everything is not on the master schedule (it would be impossible to list it all)... so I suggest checking out the IM IOD Services webpage to find the important IM activities/events of the conference. These include:
- Support, Services and Education Hub
- Information Management Services Consulting Corner
- Pre-conference Education Classes
- IM Education Hands-on Demo Room
- Discounted Online Education
- Support Tools and Resources Demonstrations
- Free Certification Testing and Certification Lounge
- IBM Redbooks
Now, one of the highlights for many attendees each year is the opportunity to take FREE Information Management Certification Exams. But remember... this is only a great opportunity if to choose to study before you go. Don't try to wing it - get prepared!! Visit the Information Management Certification program website to find Roadmaps, Preparation guides, Preparation tutorials, Practice tests, and Certification guides. If you don't know which exams you want to take, you can search for exams here.
Another suggestion is know who you want to talk to. IOD is one of the rare times when some of the best minds in IM Services, Support and Education are available to chat directly with you. If you've been thinking of engaging Services on a project or setting up onsite training at your organization, for example, think ahead and come to the conference ready to ask your questions and discuss possibilities. You don't want to leave the conference wishing you'd asked someone a question when you had the chance... so take every opportunity!
In addition to knowing who you want to talk to, know what information you want to bring back to your workplace. To do this, I'd encourage you to visit an eLiterature kiosk at the event. eLiterature kiosks are located all around the Expo (including the Skill Hub) and allow you to browse through available information, select only those pieces relevant to you, and have them delivered direct to your email address. No need to lug a bag of paper around anymore! Like many of my colleagues, I've been busily populating the kiosks with the latest info about IM Education and more... so be sure to check out a kiosk when you see one at the event.
Learn more about the conference and register at the conference website. I hope you enjoy IOD 2009!
Attention everyone... T minus 17 days to Information on Demand 2009. I can't believe it is almost here!
So for my next IOD post I am going to cover the always popular Bookstore and Support Tools and Resources Demos.
My coworker and fellow blogger, Susan Visser, is the Publishing Program Manager for Information Management. As always, she'll be at the bookstore at IOD ready to point you in the direction of the books you need on your shelf - you know, the ones that will help you out when you've hit a wall programming, or ones that give you tips to get certified, or even the ones about new topics you want to learn about.
Highlights of the IOD 2009 Bookstore include:
- Book signing by Malcolm Gladwell, author of Outliers, Blink and The Tipping Point.
- New IBM Press Books, including the following:
- DB2 pureXML Cookbook: Master the Power of the IBM Hybrid Data Server
- Fine-Tuning the Business of Information Technology: A Practical Guide to Optimizing Your IT Budget
- Dynamic SOA and BPM
- IBM SOA Foundation
- Viral Data in SOA: An Enterprise Pandemic
- The Greening of IT
- and more!
Visit Susan's blog or the IOD Services page for more information about the bookstore.
The Support Tools and Resources Demos are the place to be if you want to learn about IBM Electronic Support (aka IBM eSupport) and the new IBM Support Portal. Learn from the experts who will highlight online Support tools and resources including the Support Knowledge Base, documentation, proactive alerts and notifications, fix pack downloads, the Electronic Service Request tool and more. Plus learn how you can personalize the IBM Support Portal to your products and interests.
Demos are available:
- Thursday 12:30 - Tour, Try and Talk About The New IBM Support Portal (BOF-2838)
- Thursday 1:30 - How can I resolve my problems faster using IBM Electronic Support? (TOD-2643)
For more information about the demos or the Bookstore, visit the IOD Services page.
There is still time to register! Click here for more information.
Oh yes... and here's the tip!
Visit the Skills Hub to pick up a copy of a DB2 Skills DVD packed with resources, games, and software. Visit early because last year these DVDs were gone quickly!
To continue my IOD series I am going to tell you about some extremely valuable places to visit during this year's event. I'm talking about the IM Education Hands-on Demo Room and the Information Management Services Consulting Corner.
IM Education Hands-On Demo Room
By now, you've probably heard all about the new flexible Training options from IBM. But even though you've heard of them, you may not understand exactly what they are, how they work, and which option is right for you. At the Hands-On Demo room, you'll be able to see and try Instructor-Led Online (ILO) courses and Self-Paced training courses. You'll leave the room better informed about the Training solution that fits your budget and your time constraints. Try a new way to learn!
The Demo Room will be located in the South Convention Center on the second floor, Surf A. The Demo Room is open Tuesday 12:00pm to 5:00pm and Wednesday 9:30am to 12:00pm.
Information Management Services Consulting Corner
Do you want access to our expert Services consultants from Cognos, DM, ECM, and InfoSphere? Do you have a question about your next project or implementation? Are you wondering exactly how IM Services can help you? Visit the Consulting Corner for advice and counsel from our expert consultants. Learn all about our pre-defined services offerings and best practices which can accelerate your next implementation project.
The Consulting Corner is located on the EXPO floor.
For more information about these and other IOD activities, visit our IOD Services page.
To continue my IOD series, I am going to tell you about the money you can save on IBM Web-Based Training as an Information on Demand attendee.
Let’s face it – you may not have had the same budget to take training courses and build your skills this year that you had in previous years. But that doesn’t mean you can afford to fall behind on your skills and education plans. It is now more important than ever to stay current and ahead of your peers.
IOD 2009 Attendees can grow their skills without breaking the bank. This is because all attendees from the US and Canada receive a 65% discount on select IBM Web-Based Training (WBT) courses! Talk about a great way to extend your conference education with training that is both convenient and cost effective.
Course collections include:
- Data Management Collection: List price $1498, You pay $525 (65% off!)
- DB2 Everyplace V9 Tutorial
- DB2 LUW – Developer in a Day Workshop
- DB2 LUW V9.5 Fundamentals
- Informix Dynamic Server V11
- Cognos Collection: List Price $894, You pay $315 (65% off!)
- IBM Cognos 8 Analysis for Excel: Analyze Data in Microsoft Excel (V8.4)
- IBM Cognos 8 BI Analysis Studio: Analyze Data (V8.4)
- IBM Cognos 8 BI Cognos Connection for Consumers (V8.4)
- IBM Cognos 8 BI Go! Dashboard (V8.4)
- IBM Cognos 8 BI Query Studio: Build Ad Hoc Reports (V8.4)
- IBM Cognos 8 BI Report Studio: Introduction (V8.4)
- Enterprise Content Management Collection: List Price $1,695, You pay $595 (65% off!)
- What's New with IBM FileNet P8 4.5
- IBM FileNet P8 Prerequisite Skills 4.5
- Enterprise Architecture and Frameworks
- Business Continuity Planning
- BPM for Success
- Imaging Essentials
- InfoSphere Collection: List Price $750, You pay $265 (65% off!)
- Overview of IBM Information Server DataStage - v8
- Introduction to IBM Information Analyzer - v8
- How to Analyze Data (Using Information Analyzer) - v8
- Overview of QualityStage
- Overview of InfoSphere Information Services Director – v8
Stop by the Support, Services and Education Hub or the IM Education Hands-on Demo Room at IOD to discover the value of self-paced training.
Customers and Business Partners who attend the conference will receive an e-mail with complete instructions on how to purchase the WBT Collections at this exclusive 65% discount immediately after the conference ends. The discount offer is available until January 31, 2010 and access to courses expires on March 31, 2010.
For more information about this discount, click here.
To sign up for IOD 2009, click here.
Next up in the IOD Series: the Support, Services, and Education Hub
This is the second year that you will be able to visit the Hub at IOD. If you were in attendance last year, you may recall “meeting” the Hub Dude, networking with experts from Support, Services, and Education, and learning what’s new in each of these different areas. Although I wasn’t in attendance, I have a Hub Dude (a USB hub) sitting on my desk in front of me now.
So, if you are attending IOD and want to talk to experts and gain technical insights about Cognos, Data Management, Enterprise Content Management, and/or InfoSphere software, you’ll want to drop by the Hub. Our Support experts can explain why Support is a critical part of business productivity. Our Services gurus can share some of their success stories and how they can assist you with solution implementation and best practices. And, our Education team can talk to you about your Training needs and walk you through hands-on demonstrations of our latest Training options (such as Instructor-Led Online and Self-Paced Virtual Courses). Plus, you can talk to experts from developerWorks and Redbooks and learn more about these valuable resources.
While you are at the Hub, you will be able to pick up a FREE Redbooks DVD preloaded with Information Management Redbooks! These DVDs have gone quickly in the past, so visit early to make sure you get one.
The Hub will be located outside the Expo on level one between the registration desks and the bookstore.
This is how I see it:
experts + demos + networking + Support + Services + Education + developerWorks + Redbooks and free DVD = you’ve got to visit the Hub!
With all these experts around, you should start thinking early about questions or business challenges you might want to discuss with them. They are already looking forward to talking with you. Make your visit to IOD valuable from the moment you step past the registration desk by visiting the Support, Services, and Education Hub.
Time for entry two in my IOD series. Today's topic: FREE (that's right... FREE) certification testing for registered attendees.
Here are the details: Registered IOD Attendees can take up to three Information Management exams at no charge. This includes COGNOS exams. If three won't cut it and you'd like to take more certification exams, you pay a discounted fee of $100 USD per exam (that is a savings of 50% off the regular price).
If you would like to take a Lotus, Rational, Tivoli, WebSphere, SOA, and/or XML certification exam, you can do so at the discounted price of $100 USD. FileNet Certification Exams and Technical Sales Mastery exams will also be available free of charge at IOD.
When people ask me for certification tips, I always tell them study, study, study! Take advantage of resources before you get to IOD so you are ready on testing day. These resources include certification study guides, free online preparation tutorials, and online practice tests to assess your readiness prior to IOD. And, if you are swamped leading up to the conference, why not register for one of our pre-conference certification crammer courses?
As always, new certification exams will be available at this year's IOD conference, including:
- IBM Certified Database Administrator, DB2 9.7 for Linux, UNIX, & Windows, Exam 541
- IBM Certified Application Developer, DB2 9.7 for Linux, UNIX, & Windows, Exam 543
- IBM Certified Database Associate, Informix Dynamic Server V11.50, Exam 555
- IBM Certified Specialist, IBM Optim Implementation for Distributed Systems (2009), Exam 551
- IBM Certified Specialist, IBM solidDB and IBM solidDB Universal Cache, Exam 550
- IBM Certified Solution Developer, InfoSphere QualityStage v8.0, Exam 419
Learn more about these new exams on the certification website
Add a new industry-recognized certification designation to your list of 'to-dos' a this year's IOD conference to grow your skills for 2010.
IOD certification testing will be at the Mandalay Bay Hotel. The testing lab will be located on Level 2 of the South Convention Center in Surf DEF. Visit the conference website for more information, such as hours of operation. If you would like to register for IOD, click here.
Some may call September "back to school" season... but I like to think of it as the start of IOD season. Although many people have been working on it for months, this is when we really start to ramp up and get excited for the Information On Demand Conference. This year, IOD is taking place October 25-29 at the always fantastic venue of the Mandalay Bay in Las Vegas, Nevada. Will you be there?
In my next few blog posts, I'll be letting you know about key events, people, and places you need to know about at this year's IOD. Today's topic: Pre-conference Education
Why not start your IOD experience off with a bang and register for pre-conference education? These full-day classes will be offered on Sunday only, October 25th, 2009
from 8:30 a.m. to 5:00 p.m. at the Mandalay Bay Convention Center. As an IOD attendee, you can take advantage of preferred
attendee pricing of US $399.00 and get a full day of education,
delivered by professional IBM instructors. Seats for these classes are limited... so sign up soon to reserve your spot.
Here are the classes available to you:
- DB2 9.7 for Linux, UNIX & Windows DBA Certification Crammer (Exam 541) - Speaker: Roger Sanders
- DB2 for z/OS DBA Certification Crammer (Exam 732) - Speaker: Susan Lawson
- DB2 Operational Performance - Success without Stress - Speakers: Rajib Sarkar and Albert Grankin
- DB2 LUW 9, x Problem Determination - Speaker: Aman Lalla
- IBM FileNet BPM 4.5: Optimizing Your Process for Information on Demand - Speakers: Mary Paez and Phong Chu
- Leveraging DB2 Optimizer - Speaker: Samir Kapoor
- Overview of IBM Cognos 8 BI (Version 8.4) - Speaker: John Wilcox
As we head into August and start to enjoy some hot summer days (those of us in Toronto are saying... finally!!) you might be looking for something to read to refresh or build your skills before the busy fall season approaches. I recommend that you check out IBM Redbooks for focused material relevant to your area of work. Thousands of Redbooks are available by visiting ibm.com/redbooks. Click here
to view the most popular IBM Redbooks.
to view the newest IBM Redbooks.
Here are a few new and updated Redbooks that may be of interest to you:
You can view Redbooks in PDF format or order a hard copy.
Have you heard about Self-paced virtual classes (SPVC)? With no fixed schedule or travel requirements, SPVC offers students maximum flexibility and
control over their learning. Study where you want and when you want. And if that wasn't enough, an SPVC course is also a low cost training opportunity.
With all of the benefits of SPVC you might be thinking this is too good to be true! To prove to you that SPVC is the next big thing in Training, we'd like you to experience this exciting new learning method first hand with
our SPVC Trials Offering. You can view detailed course content, instructor demos, and class
exercises. Simply log in and experience a SPVC trial at NO CHARGE! Select classes are available in this trial format.
The trial courses include a portion of a real course that, depending on the
course, includes instructor lecture, demonstrations, and exercises. The trial
courses do not include access to the hands-on lab environments. However, a copy
of the lab exercise books are included on the materials tab.
So what are you waiting for? Visit ibm.com/software/data/education/spvctrials.html
to access a free trial.
If you live in or near my homebase of Toronto, Ontario, Canada, this post will be of interest to you!
On July 7th, IBM Business Partners and clients are invited to 3600 Steeles Avenue, Markham from 9:00am to 4:00pm to get certified at 50% off. You'll pay only $100USD for courses from across the entire Information Management portfolio. For a complete list of exams, please visit ibm.com/certify. Visit ibm.com/software/data/education to get prepared before exam day with a variety of preparation guides, tutorials and assessment exams.
Pre-registration is required for this event by contacting the event coordinator at firstname.lastname@example.org.
Best of luck on certification day!
Will you be attending IDUG 2009 - North America in a few weeks? The event takes place May 11 - 15 in Denver, Colorado (one of my favourite places to visit!) If you are attending, you'll want to make the most of your days at the event. There are plenty of great speakers, panels, sessions, and opportunities to get certified!
The IDUG 2009 - North America conference will feature three complimentary IBM certification exams for each registered attendees covering a variety of DB2 topic areas. Certification exams typically cost $200 USD per test, however, because of IDUG's partnership with IBM, FREE certification testing is available for all registered IDUG attendees.For more information, check out: http://conferences.idug.org/na/GeneralInformation/CertificationTesting/tabid/381/Default.aspx
For information about the IDUG Conference schedule and speakers, visit: http://idugew.prod.web.sba.com/displaymod/GridDisplay.cfm?conference_id=76
Enjoy the event!
Big news from Information Management yesterday - the announcement of DB2 9.7 for LUW AND InfoSphere Warehouse 9.7!
Here are three great ways to learn more about the announcement:
- For more information about how you can break free with DB2 9.7, check out the announcment page.
- Sign up for the Early Access Program. Participants in the Early Access Program can download the code, read the technical documentation, and get more information.
- Attend the DB2 9.7 Overview webcast (Chat with the Lab) on May 6, 11:30 AM ET to get additional details about the new release. Click here to register for the webcast.
You can be sure this announcement will be supported with new education resources... stay tuned and I'll post links as they become available!