This is my first external post to this blog, the first of many to engage you in discussion regarding the design of the IBM Lotus Sametime instant messaging client. Following the success of other design blogs, such as Mary Beth Raven's Notes User Experience blog (http://www-03.ibm.com/developerworks/blogs/page/marybeth), I look forward to your input.
Let's get things started with a question about Sametime extensibility. I'd like to learn how you are extending Sametime. Feel free to respond to this blog, or send e-mail privately to (email@example.com)
- what types of plug-ins are you building?
- how well is the Sametime interface supporting the plug-ins you are building?
- how many plug-ins are you or your users adding to a Sametime client and running at once?
Let's start with these questions and I'll post some follow-up questions later in the week. I'm currently looking at how we should continue to evolve our extensibility model and interfaces.
It was great seeing many of you at Lotusphere. As always, your input was excellent, and I look forward to incorporating your feedback in our design work in 2008. If you did not get the chance to attend the conference, you can still provide product input. We'll be doing more usability testing this year, and you can participate in the lab, or remotely via a web conference. If interested, drop us a note at: firstname.lastname@example.org, or sign up here to be a tester for our other products: http://www.notes.net/usability
We're currently wrapping up our first release of Lotus Sametime Advanced, which introduces persistent chat rooms, new topic-based community chat tools that help you to create and reuse knowledge identified during chat sessions, and an "Instant Share" tool for screen sharing and remote control built directly into the Sametime chat window. Look for this new product by the end of Q1.
As we approach the end of 2008, 'tis the season to start looking ahead to Lotusphere. I look forward to the opportunity to meet you in person if you are attending in 2009.
I'll be presenting information on Sametime Advanced features, and I'd like to include information about best practices and real world examples of how Sametime Advanced is helping you to meet your business objectives. If you have any examples of how you are using Sametime Advanced in your organization, or desciptions of new extensions, customizations or deployment configurations you would like to share, please e-mail me at email@example.com, and we can help our fellow Sametime community members in mindshare at this year's Lotusphere and throughout the new year.
Hello, The Lotus User Experience Research team is gathering information on how you use and manage your contacts, as well as your thoughts on the future of contact management. Please take a few minutes to complete this survey and provide us with input to the future design direction of Contacts.
The Lotus Design Team is here at Lotusphere, with a user experience and usability lab, in room Asia 4 of the Dolphin Hotel. Stop by and test drive new product interfaces, and future prototypes, and give us feedback on your experiences with existing products. I'm in the lab, showing new interfaces for a browser-based version of Sametime IM, Sametime Advanced, and an iPhone interface for Sametime IM. I also invite you to attend a deep dive on Sametime Advanced, where I'll be covering UI features, and developer Alan Cooke will be providing architecture and implementation best practices. The deep dive is tomorrow at 4:15, session title ID405, in the Dolphin N. Hemisphere (rooms A-C).
Amy Travis is also in the lab, showcasing 8.5 Sametime eMeetings.
We're also giving away a free registration to Lotusphere 2010 in a raffle - the entry requirements are that you stop by the lab and test drive one of the many Lotus products showcased there by the actual product designers.
Looking forward to meeting you, and reinvigorating this blog in 2009!
The Lotus User Experience team is looking for people who collaborate with people outside their company, company, institution, agency, university, etc. If you work with clients, partners, colleagues, or service providers outside your company or institution, we are interested in understanding your goals and the tools you are using to collaborate.
Please take a few minutes to complete a brief survey (https://www.ibm.com/survey/oid/wsb.dll/s/ag2cd). In 5 – 10 minutes, you can provide us with invaluable insights into your goals, the tools you use to collaborate for work, and the importance of various collaboration tools.
If you know others who would be interested in participating in the research in organizations such as sales, marketing, customer relations, or procurement, please forward this invitation to them.
Thanks in advance for your help! Velda Bartek Lotus User Experience Research
As a follow-up to the earlier entry on status settings, we would like your feedback on how you use instant message status
information when you contact others in a business environment. This
brief survey should only take a few minutes to complete. Your input is
very important to our process and will be used in combination with other
data to influence additional user experience work.
Hi, Some of you may have seen the Connections business card used in the embedded version of the Sametime livenames in Lotus Notes. The business card appears when you hover over a livename with your mouse cursor. This business card shows the contact's photo as set in Lotus Connections. The Sametime "Primary Contacts" panel allows you to set your own custom photo for a person. What are your thoughts about how this should relate to the business card? Which photo should you see in other places where the livenames and business card appear outside of primary contacts (such as the inbox, or regular Sametime contact list?)
Since plug-ins can contribute new actions to the context and tools menus, these menus can quickly get very large. Our new products and upcoming releases will add even more actions, and we're looking for space to consolidate in the menus. I realize the "Alert Me When" actions are frequently used, however we could free up two lines in the menu if we condense these three into one pull right menu as shown in the screen below. How do people feel about this? Does the value in the space saved warrant the extra mouse movement into the pull right menu:
You may have heard about our latest release of Sametime 8.5, which focuses on numerous improvements to our emeetings capabilities. Now you can take advantage of reservationless meetings, and access meetings easily through a new panel in the Sametime content list. Read more about the meeting improvements here: http://www-01.ibm.com/software/lotus/products/sametime/web-conferencing.html.
While meetings are in the spotlight for this release, there are a few new views in the Contact List that I'll mention. We've heard you ask for an easy way to view your recent contacts, and now you can. From the Primary Contacts panel, use the view menu in the panel title to switch to the new "recent contacts" or "frequent contacts" view. This helps you quickly start chats with those you talk to the most, or find someone new who you might not remember from a chat a few days ago. You can also adjust whether to show the contacts as a list or photo.
We've had some requests to change the default icons used to represent the different the server communities, so that when new communities are added, we don't show the same icon across the status bar at the top of the client. We are looking into a full refresh of the default community icon set.
Here is one set that we are considering. Do you have any comments on the following? (the preference to show them in the contact list is enabled in this example as well)
We've had some requests to better differentiate the server community icons shown in the My Status toolbar, and the contact list (if you choose to turn them on in the contact list preferences). These are used to help users know which contacts belong to different server communities, as well as what your current status is set to for each community.
Do you have any thoughts about the following proposal: