You are on the phone with a co-worker, and while you are on the phone with that coworker, you also open a chat with that same co-worker.
Conversely, you are chatting with a co-worker, and decide to have a phone call, but you still use the chat channel with that co-worker while on the phone with him or her.
If these sound familiar to you, I'd like to hear from you! (And if they don't match how you work, I'd be interested to hear that, too!)
I'm especially curious to know what you are doing in the chat window that you can't do via the phone. Transfer files? Screen captures? Type something that your phone partner is having trouble understanding? Send links? Type something that you don't want to say out loud? :-)
Does your company use more than one community at a time? If so, you'll be very happy to see our updated server community icons, which can help you differentiate which users are in which communities. Based on your feedback, we've designed these icons to have greater contrast with each other, and also rotate through them when you add communities, so that, by default, new communities will have unique icons.
Hi, I'm Lauren, the lead end-user writer for IBM Sametime. Amy and I are going to spend the next few days covering some of the cool new features in the 8.5.2 release.
Today I wanted to tell you about using audio and video in Sametime meetings that open in a web browser.
With Sametime 8.5.2, meeting rooms that open in a web browser now have many of the same audio and video features as do meeting rooms that open in a Sametime window. This means that people who join meetings from outside your company, or people who don't have the Sametime client, can participate in audio/video calls.
If your company has these capabilities, when you are in a meeting room that opens in a web browser, you can use the call icons under the
Voice and Video area of the meeting room to call in to your meeting and then perform
For example, here's what you might see under Voice and Video if you are the room owner or a room manager; click the Green phone icon to start the call.
And, here's what you might see after the call has
started - icons to hang up the call, put the the call on mute and so much more:
Note: The specific
call icons that the meeting room owner sees depends on
the call capabilities you have and whether or not you are the
meeting room owner.
With Sametime 8.5.2, we've introduced a great new security feature, "managed access," that lets people join your meeting rooms only when you or a room manager is there.
You can select this option either when creating a new meeting room or by changing the room settings of an existing meeting room.
This picture shows where this setting appears when you create a new meeting room:
This same feature is available for meetings accessed from a web browser: People who try to join your meeting when you're not there are put in a "waiting room", and they must wait until you're there before they can see any content in the room.
Use this feature whenever you don't want people in your meeting room when you're not there!
With Sametime 8.5.2, there are some new features that will help meeting room owners and managers manage their meetings.
First, we've added a new End Meeting button in the global toolbar so that meeting room owners
or managers can simply click the button to close the meeting room. This
action ends the meeting for all participants, so they no longer are in the room, and no longer see any room content. The room owner (or manager, depending on who presses the button) stays in the room, so they can be ready for their next meeting.
Here's what this new button looks like in the toolbar:
We've also added a feature that allows meeting room owners and managers to remove a participant from a meeting. From
within a meeting room, a room owner or manager simply right-clicks a
participant's name to remove that person from the meeting:
Users who are removed will see a notification that they've been removed, and they will no longer see the content of the meeting room.
When someone is removed from a room, there may be a "lockout" time, during which that person will not be able to re-enter the room. System administrators set this timeout period on a per-server level, using this configuration setting:
Now, with Sametime Unified Telephony 8.5.2, you can easily set up a rule to route all your calls to your mobile device, for example, if you're out of the office, but don't want to miss any calls.
File > Preferences > Voice and Video > Routing Calls.
For When my IM status is, select “Any mobile status” and
then enter your mobile telephone number for your preferred number.
When you log on to Sametime from your mobile telephone, all calls
will go to the device you specify in the rule.
Based on customer feedback, we've added a setting for the web meeting client, to indicate whether meetings open in the current window or in a new window or tab. This capability makes it easier for people to get back to the meeting center if they need to jump from one meeting room to another.
This behavior is controlled at the server level, with this setting:
With Sametime 8.5.2, meeting rooms that open in a browser window have significant enhancements, so you can do almost everything you can do when using a meeting room that opens in a Sametime window. These enhancements include:
Audio/video and telephony capabilities - Depending on the call capabilities available to you, in a meeting room, click the and select to join the audio call using
your computer, telephone, or video device (if video is available). When setting up your own meeting rooms, you can also choose to use audio/video and telephony for your meetings. See this blog posting for information about the new support for audio and video features in meeting rooms that open in a browser window.
The ability to create and send polls - In the meeting room Library, click the Create a Poll icon to create a new poll, or click Send Poll on an existing poll to send it to meeting participants. After the poll closes, the results are posted to the Discussion area of the meeting room.
Highlighter and pointer tools when sharing slides - In a meeting room, click Tools to select a color to highlight slides you are presenting.
Jump-to slide navigation - When sharing a document, type in a number to jump directly to that page:
Do any of you connect to multiple server communities, and if so, do you enable the community icon in the contact list? We are re-evaluating this design element and want to know more about why you choose to show it. If we were to remove this preference option, and therefore, the display of the icon from the contact list and the business card, would you miss it? Would it prevent you achieving a goal with the contact list?
This is my first external post to this blog, the first of many to engage you in discussion regarding the design of the IBM Lotus Sametime instant messaging client. Following the success of other design blogs, such as Mary Beth Raven's Notes User Experience blog (http://www-03.ibm.com/developerworks/blogs/page/marybeth), I look forward to your input.
Let's get things started with a question about Sametime extensibility. I'd like to learn how you are extending Sametime. Feel free to respond to this blog, or send e-mail privately to (email@example.com)
- what types of plug-ins are you building?
- how well is the Sametime interface supporting the plug-ins you are building?
- how many plug-ins are you or your users adding to a Sametime client and running at once?
Let's start with these questions and I'll post some follow-up questions later in the week. I'm currently looking at how we should continue to evolve our extensibility model and interfaces.
It was great seeing many of you at Lotusphere. As always, your input was excellent, and I look forward to incorporating your feedback in our design work in 2008. If you did not get the chance to attend the conference, you can still provide product input. We'll be doing more usability testing this year, and you can participate in the lab, or remotely via a web conference. If interested, drop us a note at: firstname.lastname@example.org, or sign up here to be a tester for our other products: http://www.notes.net/usability
We're currently wrapping up our first release of Lotus Sametime Advanced, which introduces persistent chat rooms, new topic-based community chat tools that help you to create and reuse knowledge identified during chat sessions, and an "Instant Share" tool for screen sharing and remote control built directly into the Sametime chat window. Look for this new product by the end of Q1.
As we approach the end of 2008, 'tis the season to start looking ahead to Lotusphere. I look forward to the opportunity to meet you in person if you are attending in 2009.
I'll be presenting information on Sametime Advanced features, and I'd like to include information about best practices and real world examples of how Sametime Advanced is helping you to meet your business objectives. If you have any examples of how you are using Sametime Advanced in your organization, or desciptions of new extensions, customizations or deployment configurations you would like to share, please e-mail me at email@example.com, and we can help our fellow Sametime community members in mindshare at this year's Lotusphere and throughout the new year.
Hello, The Lotus User Experience Research team is gathering information on how you use and manage your contacts, as well as your thoughts on the future of contact management. Please take a few minutes to complete this survey and provide us with input to the future design direction of Contacts.
As a follow-up to the earlier entry on status settings, we would like your feedback on how you use instant message status
information when you contact others in a business environment. This
brief survey should only take a few minutes to complete. Your input is
very important to our process and will be used in combination with other
data to influence additional user experience work.
The Lotus Design Team is here at Lotusphere, with a user experience and usability lab, in room Asia 4 of the Dolphin Hotel. Stop by and test drive new product interfaces, and future prototypes, and give us feedback on your experiences with existing products. I'm in the lab, showing new interfaces for a browser-based version of Sametime IM, Sametime Advanced, and an iPhone interface for Sametime IM. I also invite you to attend a deep dive on Sametime Advanced, where I'll be covering UI features, and developer Alan Cooke will be providing architecture and implementation best practices. The deep dive is tomorrow at 4:15, session title ID405, in the Dolphin N. Hemisphere (rooms A-C).
Amy Travis is also in the lab, showcasing 8.5 Sametime eMeetings.
We're also giving away a free registration to Lotusphere 2010 in a raffle - the entry requirements are that you stop by the lab and test drive one of the many Lotus products showcased there by the actual product designers.
Looking forward to meeting you, and reinvigorating this blog in 2009!
The Lotus User Experience team is looking for people who collaborate with people outside their company, company, institution, agency, university, etc. If you work with clients, partners, colleagues, or service providers outside your company or institution, we are interested in understanding your goals and the tools you are using to collaborate.
Please take a few minutes to complete a brief survey (https://www.ibm.com/survey/oid/wsb.dll/s/ag2cd). In 5 – 10 minutes, you can provide us with invaluable insights into your goals, the tools you use to collaborate for work, and the importance of various collaboration tools.
If you know others who would be interested in participating in the research in organizations such as sales, marketing, customer relations, or procurement, please forward this invitation to them.
Thanks in advance for your help! Velda Bartek Lotus User Experience Research
Hi, Some of you may have seen the Connections business card used in the embedded version of the Sametime livenames in Lotus Notes. The business card appears when you hover over a livename with your mouse cursor. This business card shows the contact's photo as set in Lotus Connections. The Sametime "Primary Contacts" panel allows you to set your own custom photo for a person. What are your thoughts about how this should relate to the business card? Which photo should you see in other places where the livenames and business card appear outside of primary contacts (such as the inbox, or regular Sametime contact list?)
Since plug-ins can contribute new actions to the context and tools menus, these menus can quickly get very large. Our new products and upcoming releases will add even more actions, and we're looking for space to consolidate in the menus. I realize the "Alert Me When" actions are frequently used, however we could free up two lines in the menu if we condense these three into one pull right menu as shown in the screen below. How do people feel about this? Does the value in the space saved warrant the extra mouse movement into the pull right menu: