IBM Sametime design
I've recently switched to using a MacBook as my primary machine, instead of a PC -- it's great to be able to switch over so easily, since all my IBM products work in either environment.
How many of you are also using Macs? What's the reach of Macs in your organizations?
Any thoughts regarding the user experience of Sametime on a Mac? Any changes you'd like to see?
LaurenHasselriis-Ghom 2700046TBQ Tags:  sametime text recognized names widgets live numbers 8.5.2 2 Comments 3,291 Views
Sametime 8.5.2 now supports "widgets" and recognized names and numbers. If you have this capability, this means you can hover your mouse over an underlined name or number in chat history or an open chat window - or even in IBM Notes, such as in a Notes calendar invitation - to perform additional actions on that name or number. For example, you can click an underlined telephone number or name to select an option to start a call.
Here's how this looks in an open chat window:
Hi, Sametime users.
Do either of these scenarios ring a bell for you?
If these sound familiar to you, I'd like to hear from you! (And if they don't match how you work, I'd be interested to hear that, too!)
I'm especially curious to know what you are doing in the chat window that you can't do via the phone. Transfer files? Screen captures? Type something that your phone partner is having trouble understanding? Send links? Type something that you don't want to say out loud? :-)
Do you use online polling in meetings? If so, I have a few questions for you:
1) How often do you use online polling? In what types of meetings?
2) Do you ever use the same question over and over again? If so, in what context?
3) Right now, our polling tools support anonymous responses only. How critical is it to you to see who entered which response?
4) Do you have need from an online meeting tool to tie multiple polling questions together, into more of a survey format?
5) Anything else you'd like to us to know about your use of polls in meetings?
Thanks in advance for your thoughts!
Have you ever been in a web meeting and wanted all the browser "chrome" (i.e., the window title bar, menu bar, status bar) to disappear? Here are some shortcut keys you can use to do just that! Use the same shortcut to go back to the standard view.
On a PC (XP and Windows 7), you can use the F11 key in IE, Firefox, and Chrome.
On a Mac, use these keys:
Safari -- no keyboard shortcuts, but there are plugins you can install that will allow this behavior
LaurenHasselriis-Ghom 2700046TBQ Tags:  sametime audio-video web-meetings 1 Comment 3,212 Views
Hi, I'm Lauren, the lead end-user writer for IBM Sametime. Amy and I are going to spend the next few days covering some of the cool new features in the 8.5.2 release.
Today I wanted to tell you about using audio and video in Sametime meetings that open in a web browser.
With Sametime 8.5.2, meeting rooms that open in a web browser now have many of the same audio and video features as do meeting rooms that open in a Sametime window. This means that people who join meetings from outside your company, or people who don't have the Sametime client, can participate in audio/video calls.
If your company has these capabilities, when you are in a meeting room that opens in a web browser, you can use the call icons under the Voice and Video area of the meeting room to call in to your meeting and then perform call-related actions.
For example, here's what you might see under Voice and Video if you are the room owner or a room manager; click the Green phone icon to start the call.
And, here's what you might see after the call has
started - icons to hang up the call, put the the call on mute and so much more:
Note: The specific call icons that the meeting room owner sees depends on the call capabilities you have and whether or not you are the meeting room owner.
Are you using Sametime on mobile devices? Have you considered using Sametime on your device?
The Lotus Sametime team would love to discuss all things Sametime and mobile in the Online UX Lab. Members of the development and user experience team will be online through May 26.
We've suggested a few topics for our conversation such as:
Lotus Design on Facebook and Twitter
We've all been busy preparing our talks, demos, prototypes, mockups, surveys, breakout sessions, and more and we're ready to see you next week in Orlando for Lotusphere 2011. It is going to be great - we are all incredibly excited!
Amy Travis - Sametime Meeting Rooms, and general Sametime integration cross product integration
First ever - Meet the Design team in a Chalk Talk!
I'm off to pack my bags after one more dry run of the mobile breakout session...
Just curious, how many of you use the nested groups feature in the contact list? If so, how many groups have "subgroups" and how many levels of subgroups is the most that one of your top level groups has?
-Joe (Sametime Design)[Read More]
Hello, Sametime Design Blog followers! I wanted to let you know that I'm now blogging on the IBM Sametime blog:
Please look for new entries there!
When a participant leaves a meeting room, their name drops off the participant list. The same occurs in a persistent chat room. However, when a participant leaves a multi-way chat, their name stays in the participant list, but becomes italicized and grey, which is how it looks before they enter the chat, as well:
I asked a few of my colleagues to tell me what their favorite Sametime feature was... here's what they said:
How about you? What's your favorite Sametime feature?
LaurenHasselriis-Ghom 2700046TBQ Tags:  started video sametime 8.5.2 learning getting 4,226 Views
The Sametime documentation group has just produced a new video. It shows how to set up your IBM Sametime 8.5.2 client for conference calls that use your computer's audio and video. It also shows how to start a conference call from within a Sametime meeting room and gives an overview of some of the call controls that might be available to you.
Using your computer's audio and video capabilities for conference calls is a great feature, so we hope that you find this video helpful.
The video is posted to the Sametime wiki:
Video: Using audio and video in a Sametime meetings call
It takes about five minutes to view it. Also, if you watch the video in "full screen", you'll be better able to see the table of contents in the left-hand navigator.
Have you ever wanted to customize the sounds used for your chat (and other) alerts? You can do so with the Notifications preferences:
Below each preference that has a "play sound" setting, you can choose the sound to use. Or choose a single sound for all notifications, to make your notifications stand out from other people's.
Just out of curiosity -- how many of you use sound for Sametime notifications?
We want your feedback to help us assess the relative importance of tasks within IBM Sametime. Your input will help us determine what parts of the Sametime UI most need design attention. :-)
Please note: The survey closes this Friday, September 9.
At IBM, we've been using agile development process for some time now, and that process includes designers being part of project scrums. But we've only lately started using agile methods *within* our design groups -- that is, having design-only scrum meetings, and 2-week sprint schedules to address the design work we have across the projects we work on.
As a design lead, I find the scrum process extremely helpful, so I know what all the designers on my team are working on, and can hear what's blocking people. The daily 15-minute meetings take almost no time, and we really hold tight to that meeting time limit.
One of the challenges we face is that design is an inherently iterative process, so we've needed to build iteration into our sprints. Also, new requirements crop up each day, as we learn more details from customers, get Beta feedback, or find that a developer has run into a hitch. So we've had to stay very flexible within our scrum process -- updating sprints as priorities shift.
Overall, though, I think it's been a great win. Much more productive than our older-style weekly "status meetings". I like the fast-pace of 15-minute meetings -- makes me wonder if more of my meetings could be that short!!
Are you someone who clicks the "Show details" link in the library, when selecting a file, to find out the information about that file? If you haven't done it, here's how you get this information:
1. In the browser meetings client, select the file, click the drop-down, and click View Details:
2. In the installed meetings client, select the file, click the drop-down, and click View Details.
Or right-click the selected file and choose View Details:
This dialog shows you:
1. The actual name of the file (as opposed to the name shown in the library, as you can rename library files)
2. Who added it
3. When they added it
4. How large the file is
5. Where the slides were converted (locally or on the server) ***
6. Number of pages
Is this the information you want? Is there other information you'd like to see?
*** Ever wonder what the "slide conversion" part means? Converted locally means that the native application on your computer was used to render the slides for the meeting -- this will give you the highest fidelity slides. Converted on the server means that an application running on the Sametime server rendered the slides for the meeting. This will almost always give you lower fidelity than converting locally. So how do you control this? In the Sametime installed client, if you have the native application for the file, the file will be converted locally. If you use the Sametime browser client, the file will always be converted on the server.
SheriBranco 1100006YHJ 2,234 Views
We would like your feedback to help us assess the relative importance of tasks within IBM Sametime products. Your input is very important to our process and will be used in combination with other data to influence additional user experience work.
To participate, please visit the following URL: :
Thanks in advance for your help!
Sheri Branco - Lotus User Experience Research