Hello, Sametime Design Blog followers! I wanted to let you know that I'm now blogging on the IBM Sametime blog:
Please look for new entries there!
When a participant leaves a meeting room, their name drops off the participant list. The same occurs in a persistent chat room. However, when a participant leaves a multi-way chat, their name stays in the participant list, but becomes italicized and grey, which is how it looks before they enter the chat, as well:
What do you think of this? Should the name drop out of the multi-way chat list as it does in meetings and chat rooms? Do you like seeing the names of people who were in the chat, but have since left?
I asked a few of my colleagues to tell me what their favorite Sametime feature was... here's what they said:
My favorite Sametime feature is the ability to take a quick screenshot and send that to the person I'm chatting with or share it in a meeting room. -- Ben Gold, Sametime Developer
The ability to glance through my open Sametime chats and see the picture of the person I'm chatting with. -- Rob Corell, Business Operations Manager
My favorite feature is to set the Meeting "shelf" in the Connect client to show all the meetings scheduled in my Notes calendar. That way, I can simply click on the entry in the list and very quickly enter the Sametime meeting room that the chair had included in the calendar entry. -- Barry O'Nan, Senior Engineering Manager
Having Sametime automatically change my status when I'm in a meeting because I would always forget to do that myself. -- Dave Cohen, Software Engineer
My favorite Sametime feature is being able to see the context of the person I'm chatting with (e.g. phone Icon when they are on a call). -- Pat O'Sullivan, Senior Architect and Master Inventor
My favorite feature is being able to see who is available, and to get an idea of whether they are currently busy, or if it's okay to bother them. -- Michael Muller, Researcher
Video conferencing with people from other geos, especially those that I have been working with for many years without ever meeting face to face. -- Orit Yaron-Duzy, Sametime Deployment on Messaging and Greenhouse
My favorite Sametime feature is the ability to log all my chats into easily searchable html files. -- John E Newman, IBM Real Time Collaboration Services Support
Being able to see ALL my primary contacts in one visual panel, and know at a glance who is online right now -- Ian McNairn, Program Director, Social Collaboration and Innovation
My favorite Sametime feature is being able to have an Audio/Video
call by just clicking a "green" person. -- Lilach Ofek, Project Manager
My favorite feature is Alerts - Alert me when available. -- Kerry Thompson, Information Developer.
I love how easy it is to start an instant meeting from the chat list - Sara Weber, Development Manager CIOLab Analytics
Being able to send a file right from the chat window. -- Sheri Branco, Usability Specialist
How about you? What's your favorite Sametime feature?
The Sametime documentation group has just produced a new video. It shows how to set up your IBM Sametime 8.5.2 client for conference
calls that use your
computer's audio and video. It also shows how to start a conference call
from within a
Sametime meeting room and gives an overview of some of the call controls that might be available to you.
Using your computer's audio and video capabilities for conference calls is a great feature, so we hope
that you find this video helpful.
It takes about five minutes to view it. Also, if you watch the video in "full screen", you'll be better able to see the table of contents in the left-hand navigator.
Have you ever wanted to customize the sounds used for your chat (and other) alerts? You can do so with the Notifications preferences:
Below each preference that has a "play sound" setting, you can choose the sound to use. Or choose a single sound for all notifications, to make your notifications stand out from other people's.
Just out of curiosity -- how many of you use sound for Sametime notifications?
We want your
feedback to help us assess the relative importance of
tasks within IBM Sametime. Your input will help us determine what parts of the Sametime UI most need design attention. :-)
To participate, please visit the following URL: : http://tinyurl.com/427ra9z
Thanks for your help! And please pass the URL along to other Sametime users.
Please note: The survey closes this Friday, September 9.
At IBM, we've been using agile development process for some time now, and that process includes designers being part of project scrums. But we've only lately started using agile methods *within* our design groups -- that is, having design-only scrum meetings, and 2-week sprint schedules to address the design work we have across the projects we work on.
As a design lead, I find the scrum process extremely helpful, so I know what all the designers on my team are working on, and can hear what's blocking people. The daily 15-minute meetings take almost no time, and we really hold tight to that meeting time limit.
One of the challenges we face is that design is an inherently iterative process, so we've needed to build iteration into our sprints. Also, new requirements crop up each day, as we learn more details from customers, get Beta feedback, or find that a developer has run into a hitch. So we've had to stay very flexible within our scrum process -- updating sprints as priorities shift.
Overall, though, I think it's been a great win. Much more productive than our older-style weekly "status meetings". I like the fast-pace of 15-minute meetings -- makes me wonder if more of my meetings could be that short!!
Are you someone who clicks the "Show details" link in the library, when selecting a file, to find out the information about that file? If you haven't done it, here's how you get this information:
1. In the browser meetings client, select the file, click the drop-down, and click View Details:
2. In the installed meetings client, select the file, click the drop-down, and click View Details.
Or right-click the selected file and choose View Details:
Here's what the file details look like:
This dialog shows you:
1. The actual name of the file (as opposed to the name shown in the library, as you can rename library files)
2. Who added it
3. When they added it
4. How large the file is
5. Where the slides were converted (locally or on the server) ***
6. Number of pages
Is this the information you want? Is there other information you'd like to see?
*** Ever wonder what the "slide conversion" part means? Converted locally means that the native application on your computer was used to render the slides for the meeting -- this will give you the highest fidelity slides. Converted on the server means that an application running on the Sametime server rendered the slides for the meeting. This will almost always give you lower fidelity than converting locally. So how do you control this? In the Sametime installed client, if you have the native application for the file, the file will be converted locally. If you use the Sametime browser client, the file will always be converted on the server.
The team has posted a video prototype and other material in the Online UX Lab
We'd love to hear what you think of this approach. Join the community, watch the video
, and tell us what you think.
We would like your feedback to help us assess the relative importance of tasks within IBM Sametime products. Your input is very important to our process and will be used in combination with other data to influence additional user experience work.
To participate, please visit the following URL: : http://tinyurl.com/427ra9z
Thanks in advance for your help!
Sheri Branco - Lotus User Experience Research
We had our first Lotusphere User Experience lab prep meeting last week... We're busy working out new ideas for the coming year, figuring out what we need to improve in our lab. Feel free to post a comment here if there are things you'd especially like to see done and/or changed in our lab.
Hoping I'll see some of you in Orlando!
SUT really simplifies my work life. Here are some of the things I really love:
1) I can specify conference call numbers in my phonebook, and then have it just connect me automatically if my preferred device is my computer, or show me the passcode I need to dial if my preferred device is a hard phone. I have a lot of conference calls, so this one saves me a ton of work!
2) I can set routing rules so that my calls come in where I am, regardless of how people try to reach me. For example, I like to use my office phone when I'm in the office, but my computer softphone when I'm working at home.
3) If i need to switch devices, I can easily do that. For example, I can transfer a call to my cell or my home phone as need be (e.g., if I'm walking from one meeting room to another).
4) I can easily click someone's name in my contact list and call them when I need to talk, or turn a chat into a call if the conversation gets complicated.
5) I can use the live text widget to click any name or number in a Notes email or chat history to place a call -- no need to reach for a phone.
Have you tried SUT? I'd love to hear your feedback if you have!
I love emoticons -- as any of my co-workers will confirm. :-) When I find icons that I like, I add them to an emoticon palette. When I run into a situation that feels like it needs an emoticon (someone going on a vacation to the beach, for example), I find an emoticon that I can use, and add it to the chat.
One preference you can set that makes it super easy to use emoticons is to set a short-cut key for your emoticon. Here's how this works.
1. Add the emoticon to an emoticon palette. You can do this in Preferences - Emoticon Palettes - Add Picture:
2. Now, with the picture added, enter shortcut text that you can use to bring that up. For example, suppose I add this picture to my emoticon palette:
To make it easy to insert this emoticon into my chats, I just specify a shortcut that will cause this emoticon to display. For example, let's say I want this emoticon added whenever I type "/wh". I can specify this in that same Preferences page, as the keyboard text:
Now this emoticon will display in my chat whenever I type "/wh".
I love using the Sametime Meetings feature that lets me take minutes during a meeting, because everyone can see what I'm typing, and it's all saved for me when I leave the room. When I flag items as meeting minutes, they are separated out in the meeting report, so I can easily see what was meeting minutes, versus just conversation in the room.
However I notice a lot of my colleagues don't use the feature -- they just type into the chat, without flagging their entries as meeting minutes, so that everything ends up being flagged as a chat entry:
How about you? Do you use this feature? If not, why not?
Come see some new ideas the IBM Collaboration Solutions Information Development team is working on for videos
We're considering using some animations in our videos, and we'd like to know what you think. Watch some short sample videos in the Online UX Lab
and comment with your thoughts and opinions. Link to the activity: http://tinyurl.com/ibmvideo71211
The discussion is open until Monday, July 25.
Lotus Design on Facebook
This isn't new, but one of my favorite preference settings is this one:
This preference prevents you from accidentally starting a chat or call with a group when you didn't meant to. (You still can, you just get prompted first).
You can find this setting on the Contact List tab of preferences.
Does your company use more than one community at a time? If so, you'll be very happy to see our updated server community icons, which can help you differentiate which users are in which communities. Based on your feedback, we've designed these icons to have greater contrast with each other, and also rotate through them when you add communities, so that, by default, new communities will have unique icons.
The new icons look like this:
Starting in 8.5.2, you can choose different alerting options for new chats and responses to existing chats:
You can use this feature to help you differentiate between new conversations and responses to ongoing conversations.
Using the new Sametime Bandwidth Manager, you can centrally configure and monitor bandwidth for Sametime audio and video calls. With the manager, you place constraints on how bandwidth is used in your network, to ensure that as many users as possible can use audio and video features and that high-priority audio and video usage gets network when needed.
For information about the new Bandwidth Manager, see these documents:Overview Planning Installing/Configuring
Based on customer feedback, we've added a setting for the web meeting client, to indicate whether meetings open in the current window or in a new window or tab. This capability makes it easier for people to get back to the meeting center if they need to jump from one meeting room to another.
This behavior is controlled at the server level, with this setting:
meetingroomcenter.openRoomInNewWindow (default: true)