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IBM Cognos support will start using Assist On-Site (AOS) on January 25, 2010. <div>&nbsp;</div> AOS is IBM's remote access tool which has <a href="http://www.testking.net/testking-646-653.htm">646-653</a> been in use for some time and has proven to be very successful in helping to resolve issues for IBM customers. AOS is a proven solution that is not only robust but is IBM's standard tool for remote access. <div>&nbsp;</div> Webex usage will stop on <a href="http://www.testking.net/testking-650-059.htm">650-059</a> February 5, 2010 to provide a transition period. <div>&nbsp;</div> More information about AOS can be found here: <div>&nbsp;</div> http://www-01.ibm.com/support/assistonsite/ <div>&nbsp;</div> IBM Cognos customers are requested to go <a href="http://www.testking.net/testking-650-180.htm">650-180</a> through the minimum requirements section in the above link. Though all other requirements are pretty commonplace, the tool will require ports 80, 443 and 8200 to be opened up on the enterprise firewall. <div>&nbsp;</div> AOS connectivity can be tested <a href="http://www.testking.net/testking-70-238.htm">70-238</a> using this tool: <div>&nbsp;</div> https://aos.us.ihost.com/AssistOnSite/aostester.exe <div>&nbsp;</div> Many thanks to DD of the Cognos Support office in Pune, India for sending in this tip!