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If your current version of Rhapsody Design Manager (RDM) is v5.0.2, you can now directly upgrade to v6.0.1; previously you must upgrade to v6.0 first. Note that the direct upgrade process is only supported from version 5.0.2 interim fix (so called iFix) 011 or higher, so you still need to apply the
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IBM Rational DOORS Next Generation: Basic Navigation - Getting Started with IBM Rational DOORS Next Generation: Basic Navigation By Yianna Papadakis Kantos
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From the Asset Management blog, here are three posts covering new features released with Maximo products under version 7.6.2:
New Features in Maximo for Service Providers 7.6.2 - The latest version of Maximo for Service providers offers new features, such as labor-based price books, customer agreement templates, and updates to customer billing. [Read more...]
New features in Maximo for Aviation version 7.6.2- The latest version of Maximo® for Aviation offers new features to help you maintain the safety of your aircraft and comply with regulations. Several enhancements simplify and improve customer-management and procurement processes, and a new application enables you to schedule work and resources for aircraft and locations. [Read more...]
New Module introduced in Maximo 7.6 - Analytics - I have been asked by a few of my clients about this new module that has appeared in Maximo 7.6. There are 3 applications that are listed under this new module. I have listed a general description of each application and what they are used for. I have listed them below for your reference. [Read more...]
As my role as a new TRIRIGA L2 support engineer grows, I can see many ways a client can help expedite the resolution by following simple best practices. Knowing where to find information and how to use it is a key factor. Let's face it, there is a lot of information out on the IBM sites not to mention the internet. Sometimes it can be overwhelming so I'd like to go through some of the tools available to our users and explain what they are.
Document Control Facility documents (DCF's) - are technotes. Sometimes they are based on a client who had a particular issue and how it was resolved. Other times they may be knowledge our team has and wants to share or clarify. The resolution could be a fix that is in a fixpack or it could be a mis-understanding of how the functionality should be used. One of the most powerful IBM support tools for finding content is our support resource pages. The link below will take you to the TRIRIGA Support Resources page where you will find the most relevant links to most of our client needs. In addition, you will find tabs at the top of that page that will take you to a TRIRIGA help page where single click buttons allow you to quickly find relevant documents to the subject you are searching. Of course you can always search using Google and much of our content that is not protected is indexed there. Content is always being added, so keep on checking.
Communities - IBM has developed these communities that people can join that relate to a particular indu
This is where you will find some of the many blogs written by people from IBM who have information to share about TRIRIGA. You have the capability to set up notifications to be daily or weekly, so you get notified of when there is something updated and you may want to read. A good idea is a weekly notification where you get a summary of what has been added during the week, so you can then scan and determine what you may or may not want to read.
In addition to blogs, one very powerful aspect of the TRIRIGA community is forums. These are monitored by people from support, development, documentation, services, other clients and more. If you have a question that falls outside the scope of support, for example, a customization question, you can ask it on the forum and you have a world of people who may be able to help you answer it.
Social Media - if you regularly inter-act with a support engineer, you might want to consider following them on LinkedIn, Twitter, or Facebook. They might post / tweet something that will point to a blog post or a community that might be worth a read. It is yet another way to keep informed about the latest news. Depending on how often you use social media, it can be a quick way to find out about something without having to wait for your weekly notification to read about it. You might also hear about upcoming user group events this way as well.
YouTube - You can find some good how to videos if you need to know how to do some
User Groups - User Groups are a great way to meet other customers and talk about how they are using the product, especially if they are in the same industry as you. They might have found a way around some problem that you are experiencing. Plus you are able to meet IBMer's face to face and ask them questions or find out what is up and coming about the products. They can be as large as IBM's InterConnect which encompasses many software products. Or there are the smaller, regional user groups like TRIMAX which only covers TRIRIGA and Maximo products. These are a valuable way to get information. If you can, you should try to go to one.
How do all these tools help the client? It is sharing information that the client might otherwise have to enter a PMR. Depending on the complexity of an issue, a PMR requires considerable data collection and replication of issues to determine if it, in fact, works as designed, is a defect or may be user error. All these information avenues puts the client in the driver seat. They might see something they might want to consider using in the future or can avoid entering a PMR. It's all about sharing information and staying current.
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Microservices, SOA, and APIs: Friends or enemies? - When comparing a microservices architecture and a service-oriented architecture (SOA), it is nearly impossible to gain agreement on how they are related to one another. Adding application programming interfaces (APIs) into the mix makes it even more challenging to understand the differences. Some might say that these concepts are distinct, solve their own set of problems, and have a unique scope. Others might be more generous and say that they achieve similar goals and work from the same principles. They might also say that a microservices architecture is a "fine-grained SOA" or that it is "SOA done right."
This article in the developerWorks library defines each of these concepts, explains where the varying opinions come from, and tries to find a middle ground. It also examines how these three concepts might be combined going forward.
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Technote 1973531 - This technote provides all you need to automate the deploy and build process of source code generated by IBM
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a) triPeople - triRetire - Remove TRIRIGA User and Read Only Dependant Records
b) triPeople - Synchronous - Remove TRIRIGA User My Profile
This move the record to Retired state, meaning they are still retained in the system. The only transitioning able to remove them from the database is setting them to NULL.
Each People BO record occupies 50 KB in average, so if you are performing massive deletion, for instance, deleting 100,000 records, this means about 5 GB being processed and worked by triRetire process at that time.
Using triRetire is the only supported process for archiving triPeople BO records.
If there is need to perform a massive retire process in system, Data Integrator may not be a good choice. Using WebServices will be a better option, but this could be enhanced to look at the number of workflows in the queue by looking at the "monitor.jsp" - Monitor a single value.
The web service code would parse and check for the numeric value returned from a URL like http
If the value is over a number (start with 9000 for example) then it would pause the integration and wait for a while until the queue is halved (4500 for example).
See that there isn't a direct way to call a workflows using WebServices. You would cause it to be executed for a given record by performing the action(transition) on the record that the workflow it tied to. For instance, if you have a workflow tied to an 'Activate' action, then using the WebService to activate the record will cause the required workflows to execute.
More information about IBM TRIRIGA WebServices can be found on our
"You do not have permission to access this page" error message when the requester tries to open a service request record sent back from the approver for clarification
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If you have a Tririga user creating successfully a service request record that goes to approval workflow, but the approver sends it back requesting clarification, you may receive a error message saying "You do not have permission to access this page. Please, contact your TRIRIGA administrator. Thank you.".
This may happen when that user only has "TRIRIGA Request Central" license assigned to him/her.
If this is the case and Security Group setup allows that, the user can successfully create the service request record that will go through the approval workflow, and that license will allow action Notification. But if the record is sent back by the approver for clarification this will require access to action Item Record Type (Wor
Here it follows the list of the IBM TRIRIGA Licenses providing access to the action Item Record Type WorkFlowActionItem:
IBM TRIRIGA Facility Management Enterprise
The solution for that error will be adding to the requester user any one of the licenses above so that it is possible to process the WorkFlowActionItem action properly, as per design. The rest of security will rely on the Security Group setup for that user, and so you can restrict access to any BO or Form as per your business needs & requirements.