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IBM continually strives to seek new and better ways to improve the support experience we provide. With that in mind, we are pleased to announce the upcoming improvements to our support model for our On-Premise products. When these offerings are migrated to the new Support Community, Support Portal or Service Request will redirect you to it where you can log in using your existing IBM ID & password. For your convenience a "Provide Feedback" link has been provided at the top & bottom of the page.
You can find a list of common FAQs for your offerings in the following technotes:
We hope you enjoy the enhancements of this new IBM support experience and welcome your feedback.
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IBM Watson IoT Support Lifecycle Resources
IBM provides advance notification of End of Support (EOS) dates allowing customers reasonable time to complete software upgrades or to refresh application products. EOS announcements are made in April and Sept.
Announcement letter dates are U.S. only. Information for other country announcements is available on the IBM Offering Information page. Select the date to view the announcement letter. Note that some product versions may not have online announcement letters.
View all IBM Software EOS announcements for 2016 and 2017.
This section describes some of the standard and enhanced IBM Software Support Lifecycle Policies and common questions. Additional details and answers to commonly asked questions regarding the Support Lifecycle Policy can be found on our Frequently Asked Questions page.
Q: What are the major Support Lifecycle milestones?
A: The major Support Lifecycle milestones are:
Q: How do you determine if your installed software is still supported?
A: Search by product name or keyword using the Supp
Q: What happens when EOS is announced?
A: Often, there is a newer version of the software available for download. In most cases, you’ll have sufficient time to plan for and install the latest version. For more information on the lifecycle stages, including EOS, view this short YouTube video on the IBM
Q: What is the standard version format for IBM Software products?
A: The full product version is expressed by a four-digit code known as the IBM Version, Release, Modification and Fix Level structure, or VRMF. View this Technote for additional information and description of each element. You may also find this Glossary of product support and maintenance terms helpful.
Q: How can you connect with Watson IoT on social media?
Q: Where can you find more information on IBM Support policies?
A: You can view and download the IBM
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Do you need extra assistance deploying IBM software that has been sitting on the shelf? Need assistance with managing your upgrades? Would it help to have a single point of contact within IBM Support who can help you connect with a team of subject matter experts? If you are struggling to manage your IBM Software deployment with limited resources, the Accelerated Value Program (AVP) may be able to help.
So, what’s in it for me you ask?
If you plan on attending the upcoming TRIRIGA University event on November 28-29, you can learn more by attending the Accelerated Value Program session hosted by our AVP Program Director, Betsy Autry. Further information and registration details are available in
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Maximo 126.96.36.199+: Setting Security Access for Work Centers - New features are available starting with the Maximo 188.8.131.52 release to streamline security access to Work Centers with templates. This video starts with an overview of the architecture and features, and then provides a detailed demonstration of the features. Video by Pam Denny, IBM Maximo Analytics Architect
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Maximo Manage Application Access For Users - How to manage the application access for users of Maximo by Roberto Palma
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Convergence of Operations, Maintenance and Safety in the Oil and Gas Industry – View this on-demand webinar, at your convenience to hear from David Turner, Global Industry Leader - Government, Oil and Gas for Asset Management, IBM. Listen to David talk about how software can help institutionalize a safety culture while concurrently improving operational and maintenance efficiency.
Join this 30-minute webinar to learn about:
On-demand Webinar: Maximizing Asset Performance with Analytics and AI for Energy and Utility Organizations
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Maximizing Asset Performance with Analytics and AI for Energy and Utility Organizations is an on-demand webinar that you can replay at your leisure.
Terry Saunders, Worldwide Utilities Industry Leader, IBM Cognitive Applications
Etienne Pelletier, Senior Offering Manager, IBM Watson IoT
In this webinar Terry and Etienne talk about the current challenges and changes facing utilities.
Watch it here!
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Have you heard the news? IDC MarketScape has named IBM as a leader in SaaS and Cloud-Enabled EAM Applications*.
We would like to extend a special thanks to all our clients and partners who have made IBM Maximo your choice for Enterprise Asset Management (EAM). You are critical to helping us shape how the market will use enterprise asset management in the future.
You can read more about it in IDC MarketScape names IBM a Leader in SaaS and Cloud-Enabled EAM Applications
Sources* IDC MarketScape: SaaS and Cloud-Enabled Asset-Intensive EAM Applications (Software Vendors) 2019 Vendor Assessment (doc #. #US44891419, March 2019).
dmmckinn 1200006SCS Visits (1652)
A new release of Maximo Asset Management 184.108.40.206 is available.
New features and capabilities in Maximo Asset Management 220.127.116.11 include updates to Work Centers, new Administration and Inventory Work Centers, and a new wizard option.
Here are some highlights of where you’ll see changes in this release:
For a full list of the new features and capabilities that are available in this release, see New in Maximo Asset Management 18.104.22.168
Additional documentation is available in Maximo Asset Management 22.214.171.124 documentation