Sometimes a user that supposedly has licenses for a form or portal is not being able to see it, so how do I determine if some license is missing or if the licenses I have are enough? This question often comes up when users start reporting they can not access portions of the application and call in complaining about it.
The best way to see it is to log as an Admin user, for instance "system" and follow these instructions:
In the below example you see that a user accessing via Cloud needs license "IBM Facilities and Real Estate Management on Cloud Enterprise" to access the Contact Center (form triContactCenter).
If you have questions on specific licenses, contact your sales representative from IBM or Business Partner. They are able to see what you are entitled of.
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This is for those of you who have more than 1 application server setup!
After spinning off the TRIRIGA application server into 2 separate application servers you are checking all to see if the second application server is set as the original one, the Licenses in the second application server show 'No' in the Licensed column in Administration > System > License, but the licenses have not expired.
First thing you try is to use a user id to log into this application server. There is no problem in the front-end application, any users can log into both application servers.
This was observed before as a cache issue. Sometimes during installation of a second application server the licenses at first have a problem fetching the correct status from the database and this information gets stuck into there.
What you need to do is to go to the Administration Console and Clear the Global Cache. Log back into the application and check the Licenses again. In most cases this is resolved as it is just a misalignment from the actual database information and what is cached.
If not, contact IBM support.
More information about cache clearing: How