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What’s new in Team Concert Jenkins plug-in 220.127.116.11 - We are pleased to announce that Team Concert Jenkins plug-in 18.104.22.168 is here! The Team Concert Jenkins plug-in integrates Jenkins with Rational Team Concert’s (RTC) SCM and Build capabilities using the richer features of the build toolkit. It provides options to configure Jenkins jobs to use RTC source control. Jenkins jobs can also be configured to use the source control options specified in an RTC build definition, facilitating Jenkins builds to be managed from RTC and take advantage of the traceability provided across RTC work items, builds, and change sets. The plug-in also publishes the changelog information in the Jenkins builds and supports polling....
An overview of the different build configurations supported by the Team Concert Jenkins plug-in - Using the Team Concert Jenkins plug-in, you can configure your Jenkins jobs to use Rational Team Concert (RTC) source control and, optionally, report information back to Rational Team Concert builds. The plug-in integrates Jenkins with RTC using the richer features of the build toolkit. This plug-in is different from the other Rational Team Concert plug-in for Jenkins which uses SCM CLI to integrate with RTC. This article provides an overview of the different build configurations supported by the Team Concert Jenkins plug-in 22.214.171.124. For instructions on how to setup and configure the plug-in, refer to Team Concert Jenkins plug-in wiki....
Loading symbolic links correctly when using the Rational Team Concert/Jenkins integration - When using the Jenkins plugin to load files from Jazz SCM it is possible that the symbolic links in the Jazz streams will not be loaded correctly. The problem is that the default Java runtime for Jenkins will not know how to deal with the symbolic links. It is necessary to manually include the .dll/.so files into the Jenkins library path so the symbolic links will load correctly. This article will detail how to setup Jenkins to get the symbolic links to load correctly....
Note: This post and related articles describes a usage or software configuration that is not supported by IBM.
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We are pleased to announce that the new IBM support experience is now active. Our friends in IBM Electronic Support have moved the Support Portal Next Generation from Beta to Live on Monday, January 30th.
We have simplified and refined the support site so you can quickly find the support information you need. We invite you to explore the new site and let us know what you think!
When accessing previous Support Portal pages you should be redirected to the new Support Portal Next Generation site.
If you wish to provide feedback or have a how to question please send an email to firstname.lastname@example.org OR use the Contact and Feedback module located to the middle - right side of all our portal pages.
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The impact of deleting IBM Maximo child Work Orders when they are in WAPPR status - Details on the IBM Maximo functionality behaviour when a child Work Order is associated to a parent WO only to then have it deleted when it is in WAPPR status. This specific scenario shows that the actual WO is deleted. This video explains a few ways to work around this behaviour. By Eleri Gregory.
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IBM digital credentials are among the most valued within the industry for recognizing and authenticating the knowledge and skills necessary to remain relevant in today's constantly changing IT environment. In addition to digital badges issued for completion of essential learning activities, IBM's credential strategy also recognizes IBM Professional Certification and supp
Visit this site periodically as we continue to expand the IBM open badge program to include additional offerings.
To display your badge on your LinkedIn profile, log in to Acclaim, select the badge you would like displayed on LinkedIn and then select share. The site will then walk you through connecting to LinkedIn and a series of confirmation steps.
To add your IBM digital badge to your email signature, Watch this video for instructions.
For additional badging information, click here.
What is an IBM Open Badge?
IBM credentials are recognized, respected and valued globally in the IT industry, but communicating your credentials in today’s ever-expanding online marketplace can be challenging. IBM has established this opportunity so you may easily and quickly share verified proof of your achievement wherever and whenever you choose. Where applicable, your IBM credentials will be represented by a digital image that contains verified metadata describing your qualifications and the rigorous process necessary to earn them.
What are the benefits?
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IBM Rational Quality Manager: Test automation traceability - This video tutorial demonstrates how to associate an automation script with the test suite. That single automation script runs and creates results for the test cases associated with the test suite as well as for the suite.
dmmckinn 1200006SCS Visits (4269)
IBM Rhapsody Model Manager 6.0.6 includes a technology preview capability that displays IBM Rational Rhapsody model diagrams in the Rhapsody Model Manager web client.
Detailed steps are available in the Technology preview: Rational Rhapsody diagrams in the Rhapsody Model Manager web client article on Jazz.net. The article explains how you can enable the technology preview and how to publish diagrams to the server.
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Robin notes about the tutorial creator: "Yianna Papadakis-Kantos authored another great tutorial for DOORS Next Generation. The tutorials she writes are always educational and helpful. You'd expect nothing less from a curriculum architect and instructional designer."
Take control of your requirements projects with Configuration Management- Author: Yianna Papadakis-Kantos
Get hands-on experience with IBM® Rational® DOORS® Next Generation and the configuration management capabilities it supports using the exercises in this tutorial and accessing DOORS Next Generation in the sandbox.
See the other top two tutorials here!
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Maximo Asset Management Work Centers for 7.6.1 are available.
In a previous posting (Preview Maximo Work Centers) we highlighted a video that shows you how to access the site. If you are new to Work Centers, you may want to check out that video for details about the Work Centers. You should also refer to Maximo Asset Management 7.6.1 Preview Site for additional details before getting started.
Maximo Asset Management 7.6.1 product components.
The work centers provide focus on individual Maximo personas:
SUPPORT NOTIFICATION for non-browser TRIRIGA clients such as CAD Integrator, BIM, and Microsoft Outlook add-in
JeffLong 270005B0Q4 Visits (10882)
IBM TRIRIGA does not support SAML (Security Assertion Markup Language) or credential-less login mechanisms such as SmartCard or CAC (Common Access Card) as a method of authentication for its non-browser clients such as CAD Integrator, BIM, and the Microsoft Outlook add-in.
SSO solutions need to provide a mechanism for basic authentication as per the documentation in the "Requirements for single sign-on requests in the TRIRIGA Application Platform" for non-browser clients. SAML and SmartCard or CAC do not support basic authentication for non-browser based clients.
The best practice if using SAML or SmartCard/CAC, is to authenticate directly to Tririga on a separate process server or integration server as opposed to the SSO enabled application server. (NOTE: These users will need to know thier Tririga user name and password to sign in using this solution.)
An alternative best practice would be to set up a separate non-SAML SSO solution for non-browser client users which can support basic or NTLM authentication. (NOTE: SmartCard/CAC users would need to know their SmartCard/CAC user name and password to sign in using this solution.)
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Do you follow the IBM PSIRT Blog? No? You should. The IBM Product Security Incident Response team consistently publishes information about: IBM Security Bulletins, IBM Security Vulnerability Management (PSIRT), Reporting a Security Issue, and IBM Secure Engineering.
The IBM Product Security Incident Response Team (PSIRT) is a global team that manages the receipt, investigation and internal coordination of security vulnerability information related to IBM offerings. IBM PSIRT is a focal point for security researchers, industry groups, government organizations, and vendors to report potential IBM product security vulnerabilities. This team will coordinate with IBM product and solutions teams to investigate, and if needed, identify the appropriate response plan. Customers of IBM offerings should continue to report all product related issues, including potential security vulnerabilities, to IBM Technical Support. Maintaining communication between all involved parties, both internal and external, is a key component of our vulnerability response process.
Most Security Bulletins are accessible via the IBM Support Portal. Subscribe to My Notifications to be alerted of the release or update of a Security Bulletin. In addition to My Notifications, you can also subscribe to the RSS/ATOM feed for the IBM Product Security Incident Response (PSIRT) Blog
IBM Security Bulletins follow a standard format and include elements that identify the type of vulnerability and its potential impact. Given their sensitive nature, Security Bulletins do not include detailed vulnerability exploitation information.
JeffLong 270005B0Q4 Visits (9005)
IBM TRIRIGA Support does all that we can to assist our clients, however; there are processes in place to help ALL of our clients get a consistent level of help.
To help you understand our PMR and APAR process, please see the following:
A Service Request (SR) or Problem Management Report (PMR) is created to request assistance from IBM TRIRIGA Support to help with investigating a problem or to request an answer to a question regarding TRIRIGA.
Due to the complexities of the environments supported and the potential scope of work involved in problem investigation with enterprise software, it may take some time to complete an investigation and can result in a number of outcomes; such as the following SR/PMR resolutions:
With each of these outcomes, IBM TRIRIGA Support has completed their investigation and the SR/PMR has been resolved. What happens next?
When a SR/PMR is resolved as question answered, the PMR is closed and no further action is necessary.
When a SR/PMR is resolved as working as designed, the client is provided with the information needed to take advantage of IBM's Request for Enhancement (RFE) Community. Opening an RFE (Request for Enhancement) allows you to communicate directly with product management and community peers. This request will be reviewed and voted for by all of our clients and support will prioritize based on client response. A client can lobby for an enhancement by engaging other clients to vote and might even post a blog or forum post to gain visibility. Accepted RFEs will be scheduled for inclusion in future releases of TRIRIGA.
When a SR/PMR is resolved as being outside of the scope of support, it means that the assistance requested is not supported by the support agreement and will require a services engagement or support from another vendor. Examples of requests outside the scope of support may include requests for assistance in customizing reports or business logic. Unsupported requests also include support for 3rd party hardware and software products like web servers, load balancers, firewalls, network devices, and/or anything that is not developed and shipped by the IBM TRIRIGA Product team.
When a SR/PMR is resolved as a defect, a new record is created in the system of record to track the resolution of defects. This new record used for tracking the resolution of a defect is called an APAR (Authorized Program Analysis Report). Once an APAR is created, the investigation phase of the reported problem SR/PMR is complete and the SR/PMR record is closed.
At this point, it is now up to the IBM team to verify root cause and provide a fix for the reported issue. This support process is now being tracked and worked as an APAR since there is no more investigation to be done.
When TRIRIGA Support is working on an APAR, we guide our clients who are interested in the progress of the defect to subscribe to the APAR online. This allows them to receive notifications related to the APAR such as when the fix is available for download. We provide instructions on how to subscribe to the APAR online as part of the PMR closure process. No one is required to do this, but if you want notifications on the status of the fix for the defect, you must subscribe.
Why did you close my SR/PMR? I don’t have a fix for my defect yet!
There are times where, from a client’s perspective, they do not feel that they have been provided with a solution for their problem, even though an APAR has been created for the defect. This sometimes results in a client requesting that the SR/PMR remain open until a fix is received and verified. However, this is not how the IBM support process works, and here is why:
The SR/PMR investigation is complete once an APAR is created. At this point the SR/PMR is closed because we have completed the investigation requested and we have determined that the issue warrants either a code or documentation fix. At this point, the APAR process of working on resolving the defect begins.
When a fix is ready, IBM will deliver the fix in the form of a fixpack on IBM’s Fix Central download site. A notice will be sent to everyone who has subscribed to the APAR notifying them that the fix is available. If assistance with installing or working with the provided fix is needed, a new SR/PMR to request that assistance can be created. Sometimes our clients get caught up in the process, viewing it as being complex. However, following this process for SRs/PMRs and APARs remains the most effective process for us to do a better job for you and all of our clients.
The bottom line is, clients may have a difference in understanding about what a resolution looks like based on our support process. We can all agree that resolution is getting an answer to the question or problem. When we mark an SR/PMR as resolved, it’s not lost forever. We can still update it for up to 28 days and we can reference it for years. If an SR/PMR becomes an APAR, we are still working it, just through a different set of procedures.
The important thing to remember is, regardless of the type of record we use to track the work, IBM is committed to solving your issues and ensuring your implementation of TRIRIGA is successful. We look forward to supporting you!
For further edification on the IBM Tririga Support process you can also review our support procedures in the IBM Support Handbook at the following URL:
AcdntlPoet 2700019V2G Visits (7917)
Software Product Compatibility Reports for Maximo - An overview of the Software Compatibility Reports tool, used for checking compatibility of Maximo with other Software and Hardware. By Eric LeGuennec
dmmckinn 1200006SCS Visits (3176)
Sizing recommendations for planning migration of data from Rational DOORS to Rational DOORS Next Generation
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Are you considering migrating your data from Rational DOORS to Rational DOORS Next Generation(RDNG)?
Are you looking for guidance and best practice before you begin to be successful first time?
If so, then your starting point is definitely the detailed guidance on developerWorks on how to Migr
New Sizing and Best Practice Guide on Jazz.net's Deployment wiki
Since the developerWorks article was published, we realized that more detailed sizing information was required prior to executing the migration of data packages from DOORS 9 to RDNG. We collated pertinent sizing information from the Rati
There are significant improvements to the import timings with RDNG 6.0.2 release, so please refer to this article if you are evaluating an existing or future migration as this could indeed be an influencing factor.
The document details:
Sizing Guidelines for Rational DOORS Next Generation 6.x
Recommendations on the maximum sizes of your modules, projects and repositories so as to maximize your success when importing your packages and working in the future within RDNG.
The considerations for hardware are simplified from guidance published elsewhere in the Deployment wiki, but here they are explained within the context of how to plan for your new world.
Guidance on how to convert your Rational DOORS modules prior to migration
Invariably there will be modules and projects within DOORS 9 which will not match up to the guidance prescribed for RDNG. Use this section to understand how to easily manipulate your data before migrating.
What if the data to be migrated exceeds the recommendations?
The guidance is clearly aimed for the general use cases and is very much our strongest recommendation.
It is understood that there are very large enterprise requirements management estates out there. It is recommended that you contact IBM if this applies to you.
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Rational Team Concert 6.0.3 - Shell enhancements: In this video, Deepak Shetty demonstrates the shell enhancements made available in Rational Team Concert 6.0.3.
dmmckinn 1200006SCS Visits (1107)
Each of the CLM applications includes extensive value-added capabilities that, when used properly, can help you improve your development processes and meet your business goals. Like many other applications, CLM applications can be configured in optimal, and not so optimal ways.
The Best Practices for CLM Usage Model Wiki provides a collection of various usage best practices for the following deployments.
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We all know that knowledge assets are an invaluable resource for any support organization. On a daily basis, our support engineers gleam a wealth of insights from their problem-solving investigations. From those insights, they have taken the necessary steps to publish that knowledge to ensure that the solutions are made available for all our clients.
As we wrap up the 3rd quarter of this year we thought it would be a good time to post an updated list of our top technotes. Below we’ve compiled a list of our 20 most used troubleshooting technotes for our Continuous Engineering, Maximo and TRIRIGA products. We hope that highlighting them here will help to improve the troubleshooting process for you.
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Rational Team Concert (RTC) 6.0.3 release provides the following integration points with Git:
RTC server uses the Change and Configuration Management (CCM) application to provide features. These articles describe the setup required for this integration.
Setting up Rational Team Concert Git integration by using a node server - Prerequisites: You downloaded and installed the following software:
Setting up Rational Team Concert Git integration using Apache Smart HTTP Server - Prerequisites: You downloaded and installed the following software:
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In this two-part blog series, Bruce Powel Douglass, Ph.D.(Chief Evangelist, IBM Analytics) discusses security in the Internet of Things world, both in terms of the connection and well as the devices themselves.
Securing the Internet of Things. Part 1 – Security in a world of connected devices: Time was when smart embedded devices needed little or no security. They were, for the vast majority, disconnected devices that performed simple dedicated functions. Now, as we hear ever more about the Internet of Things (IoT), it seems everything is connected over the web. Washing machines are connected over the web. This allows unprecedented capabilities for both consumers to connect and manage their lives and for vendors to improve services, monitor usage patterns, deliver updates, and address emerging markets. It is not, however, without risk. [Read more]
Securing the Internet of Things. Part 2 - Securing the ‘Things’ of the IoT: In my last post I discussed the overall challenges of securing the Internet of Things. In this post I focus primarily on the "Things" of the Internet of Things. Certainly securing the cloud end is important as well, but there has always been far more emphasis on cloud security than on device security. I think there are a number of essential aspects of a development environment for designing secure systems [Read more]
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The issue exists only for Ubuntu OS, as "sh" shell does not find nodegit because from Ubuntu 6.10, the default system shell, /bin/sh, was changed to dash
To make the integration working, we need to change the hooks scripts shell from bin/sh to /bin/bash.
Edit the pre-receive and post-receive hooks file and change the below entries:
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Kumaraswamy Gowda, technical lead and architect for Rational Publishing Engine, covers the architecture for Rational Publishing Engine (RPE) Document Builder and RPE Desktop client, which provide document generation capabilities for the Collaborative Lifecycle Management (CLM) solution and external tools like HP ALM, JIRA, etc.
Check out his full article, along with diagrams, on jazz.net: Rational Publishing Engine architecture – Document Builder and Desktop.
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Sharing an article by David Hirsch, Persistent Systems: Model Migration: Importing Rhapsody models into Rhapsody Model Manager to migrate from Rhapsody Design Manager - IBM Rhapsody Design Manager (RDM) customers are using it to manage their modeling data from IBM Rational Rhapsody.
While introducing Rhapsody Model Manager (RMM) as the new architecture management server that will eventually replace RDM, we must define the workflow to migrate Rhapsody modeling data from RDM to RMM. [Read more…]
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Reviewing global configurations in the GCM application - Part two in Kathryn Fryer's series on configuration management (see part one here). This video explores global components and configurations and how they group contributions from across application domains to provide a holistic view of your products and components, and determine which versions of which artifacts make up each product version or variant. This video shows version 6.0.4 of the IBM CLM/CE solution.
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Reverse Proxies and Load Balancers in CLM Deployment - check out this recent article that focuses on the benefits and limitations of different Reverse Proxy and Load Balancer Servers used in standard deployment topologies of IBM Collaborative Lifecycle Management (CLM) and Continuous Engineering Solutions.
Get information about using DNS aliasing, where to use a reverse proxy server, and supported and tested load balancers. [Read more…]
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We have had a few customers contact us because they could not start or stop Tririga on IBM WebSphere WAS Liberty Profile. We found that the way to resolve the issue was to implicitly run the batch file as Administrator on Windows OS.
If you have a need to restart Tririga on WAS Liberty Profile in Windows you must first find your tririga_root install path. If you used the default for the installer, this should be C:\IBM\Tririga. If you are not sure of the location, you can search for the following files (these should be in the Tririga \bin directory.): "run.bat" and "shutdown.bat"
To stop Tririga, navigate to the trir
Alternatively, on Windows servers, you can open a command prompt and run the command to shut down the Liberty profile: trir
To start Tririga back up, navigate to the trir
Alternatively, on Windows servers, you can open a command prompt and run the command to start the Liberty profile. trir
If you need further assistance please contact IBM Tririga support.
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