Looking for information to help with the planning and installation of your IoT Continuous Engineering solution?

 

The IBM Internet of Things (IoT) Continuous Engineering Solution is an integrated solution for systems lifecycle management. The combination of products, components, and practices is built on an open integration platform so you can share plans and requirements, model artifacts, and manage testing while applying best practices and built-in process guidance.

 

Below we have pulled together a collection of reference material from the Deployment wiki on Jazz.net:

 

• IBM Internet of Things Continuous Engineering Solution installation requirements
  
  https://jazz.net/wiki/bin/view/Deployment/IoTContinuousEngineeringSolutionInstallationRequirements602

 

 

• IBM Internet of Things Continuous Engineering Solution - Installation overview
  
  https://jazz.net/wiki/bin/view/Deployment/IoTContinuousEngineeringSolutionInstallationRoadmap602

 

• Installing the IBM Internet of Things Continuous Engineering Solution
  
  https://jazz.net/wiki/bin/view/Deployment/IoTContinuousEngineeringSolution602

 

• Installing the Internet of Things Continuous Engineering Solution from the launchpad
  
  https://jazz.net/wiki/bin/view/Deployment/IoTContinuousEngineeringSolutionInstallWizard602

 

• Installing the Internet of Things Continuous Engineering Solution with Installation Manager
  
  https://jazz.net/wiki/bin/view/Deployment/IoTContinuousEngineeringSolutionInstallingApplications602

 

• Upgrading the IBM Internet of Things Continuous Engineering Solution
  
  https://jazz.net/wiki/bin/view/Deployment/IoTContinuousEngineeringSolutionUpgrading602

Tags:  rdng rhapsody continuous-engineering iot-support relm ibm-iot rtc rqm

Faster calibration with Maximo Anywhere - Calibration on Work Execution enables you to complete your calibration work orders in the field, in disconnected and connected environments. With it's simplified UI, you can quickly capture the calibration data that you need and receive immediate tolerance validation.

 

 

 

Tags:  iot-support supmax maximo-anywhere youtube ibm-maximo videos ibm-iot

If you are using RTC's Pessimistic locking feature, it doesn't work for third party editors like Microsoft Office.

 

Scenario

 

1. Add Microsoft Office extensions say .docx or .xlsx in Auto-lock files option of Streams.
   
    
2. Now open the Word document in Eclipse and write something in it.  No popup will appear to lock the Word Document as for e.g. .txt file.
   
    
3. After editing the Word document, close the file to save the changes and the file will be saved although it is in read only mode.

 

For the above issue, a defect has been identified with third party editors. Below are links to the related defects:

 

https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/376941

https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/352603

 

 

Workaround

As the defect is with third party editor, hence no fix is available for RTC. However, you can use the below workaround to make sure that changes are not saved to a read-only Microsoft Office file.

--> Open any Microsoft Office extension (.docx) file using "Open with" option in external editor, the file remains in read-only mode and saving change in the files gives an option to do a "Save As", rather than updating the original file.

 

To summarize, the read-only doesn't work if the file is edited with Eclipse embedded editor, but the same works if the files is opened using an External editor.

 

You can also refer the below link for more details:
https://jazz.net/wiki/bin/view/Main/PessimisticLocking

Tags:  pessimistic rational-team-concert pessemistic-locking auto-lock locking rtc iot-support ms-offic ibm-iot

Maximo supported versions and fix information March 2016 - Get to know Eleri Gregory and Navin Desai as they discuss information surrounding Supported Versions and IFIX availability / testing

 

 

 

Tags:  ibm-iot iot-support supmax youtube ibm-maximo videos

This is for those of you who have more than 1 application server setup!

After spinning off the TRIRIGA application server into 2 separate application servers you are checking all to see if the second application server is set as the original one, the Licenses in the second application server show 'No' in the Licensed column in Administration > System > License, but the licenses have not expired.

 

                                                             Hum, something must be wrong

 

First thing you try is to use a user id to log into this application server. There is no problem in the front-end application, any users can log into both application servers.

So that table showing the licenses as they would be expired is not accurate. You know they are not about to expire at all and in the original application server, they show Licensed = Yes.

This was observed before as a cache issue. Sometimes during installation of a second application server the licenses at first have a problem fetching the correct status from the database and this information gets stuck into there.

 

What you need to do is to go to the Administration Console and Clear the Global Cache. Log back into the application and check the Licenses again. In most cases this is resolved as it is just a misalignment from the actual database information and what is cached.

 

If not, contact IBM support.

 

More information about cache clearing: How to clear IBM TRIRIGA Application Server's cache.

 

Cheers

 

Tags:  installation license iot-support triinstall trilicense ibm-iot

Moving a linkset from a link module to another link module in DOORS 9.

 

The DOORS 9 client does not provide such a feature. However, it is possible to perform this task by running a DXL script.

 

1. Open in exclusive edit mode the source module of the linkset you want to move.
   
    
2. Then run this DXL script:
   
   Module sourceModule = current //source module of the linkset
   string targetModule = "/path/to_the_target_module" // target module of the linkset
   Module m = read(targetModule,false)
   Object o
   string oldLinkModule = "/path/to_old_linkModule"
   string newLinkModule = "/path/to_new_linkModule"
   Link lnk
   for o in sourceModule do
   {
    for lnk in all o -> oldLinkModule do
    {
      Object tgt = target(lnk)
      string tmn= fullName target(lnk)
      if(tmn == targetModule)
      {
       delete(lnk) // delete the old link
       Link lien
       lien = o -> newLinkModule -> tgt //recreate the link into the new link module
      }
    }
   }
   save sourceModule
   
   Please edit the following variables before running the script:
    
   • targetModule (line 2) : path to the target module of the linkset
   • oldLinkModule (line 5) : path to the old link module
   • newLinkModule (line 6) : path to the new link module

 

Disclaimer:
THE SAMPLE SCRIPT IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF PATENTS, COPYRIGHTS OR OTHER PROPRIETARY RIGHTS OF OTHERS. NEITHER THE AUTHOR NOR IBM WARRANT THAT THE FUNCTIONS, ROUTINES, AND DATA CONTAINED IN, OR GENERATED AS A RESULT OF THE SCRIPT, WILL MEET YOUR REQUIREMENTS OR BE ERROR-FREE. The entire risk related to the quality and performance of the script is with you. In the event that there is any defect, you assume the entire cost of all necessary services, repair or correction. IN NO EVENT WILL THE AUTHOR OR IBM BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT OR INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES) ARISING OUT OF THE USE OR INABILITY TO USE THE SCRIPT, EVEN IF THE AUTHOR OR IBM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so some of the above may not apply to you."

Tags:  ibm-iot doors rational-doors iot-support

Getting Started for Gateways in IBM Watson IoT Platform - With the introduction of the concept of gateways to IBM Watson IoT Platform, applications can receive data and control devices which are connecting through a gateway. Gateways are specialization of devices, because they share almost all of their characteristics and behavior with regular devices (events, commands, device management). Gateways have the additional permission to register new devices and act on behalf of a device that is assigned to the gateway. To support gateways a new property was introduced in device type. This new video demonstrates how to get started with Gateways in IBM Watson IoT Platform. Find out more at http://ibm.com/iot 

Video authored by Patrizia Gufler
(IBM Watson IoT Platform Development Team Böblingen) and
Jochen Burkhardt
(IBM Watson IoT Platform Development team, lead Device Management Böblingen)

 

 

 

Tags:  youtube ibm-iot-platform iot-support videos ibm-iot gateways

You are glad that after connecting your Eclipse BIRT environment to your TRIRIGA Database, and using a SQL Query you build your own very first report.

You preview it in BIRT and the report runs just fine, pulling data from the database and displaying within the format you set. It is a good looking report you think and my users will love it!

Now it is time to see it running in TRIRIGA, so you read the instructions that say you need to import it to Document Manager as a ZIP file to be used in a System Report running an External Query, and you think: Easy!

You get back to Eclipse and export the report. There are a lot of options to export it and you go for the "Archive File" one, that gives you the option to select as a zip what is the exact file you need to upload to TRIRIGA Document Manager, how convenient.

You import it to TRIRIGA, create a System Report, point to the zip file you imported to Document Manager and the report does not run, throwing an error in the front-end. Depending on the browser it could be an HTTP 500 error or a MID-xxxxxxxxx error.

What could be wrong?

Well, although BIRT Eclipse gives you the convenient option to export the report as a zip file, that zip file will preserve the folder structure from your Workspace panel (usually on bottom left of Eclipse Report Designer view).

 

TRIRIGA needs that the .rptdesign file inside the zip is located on the zip file root. If not, the report will not run. See the Bad and Good examples below:

 

                                                   No Soup for you!

 

                                                 Yeah, that will work!

 

In case you set the BIRT Flags in the Admin Console - Platform Logging and reproduce the issue you will see an error in server.log like this:

2016-04-18 13:11:04,682 ERROR [com.tririga.platform.error.ErrorHandler](http-0.0.0.0-12001-14) Report handled exception: com.tririga.platform.error.PlatformRuntimeException: java.lang.RuntimeException: com.tririga.platform.birt.runtime.BirtRuntimeException: Unable to process BIRT viewer request.[MID-3396119991]
(....)
Caused by: com.tririga.platform.birt.runtime.resource.BirtResourceException: No .rptdesign file was found the report design zip.  The "main" .rptdesign file must be in the root of the zip file.

 

A very amicable message in the logs!

 

Tags:  birt ibm-iot iot-support tririga

Well, you get TRIRIGA 3.4.2 or later to install and see how cool to use the Liberty Profile for WebSphere Application Server (WAS). This lets you install both the web server and TRIRIGA at one strike and self deploys itself from TRIRIGA installer. What an easy deal!

 

After installing TRIRIGA and the WAS Liberty profile, the user logged into the service and running it cannot log out or the service will be stopped. Many businesses do not allow an Admin user to be logged in indefinitely.

 

Now you're thinking you have to install all over again in a WAS deployed first. You double check and see WAS Liberty cannot run as a service as a product limitation. What a drag...

 

Well, there is one workaround you can try. Using the Apache's daemon you can create a Windows service. The following instructions are an idea for how you can implement it, but it depends on your architecture and installation:

 

1. Download the binaries for Windows from: http://www.apache.org/dist/commons/daemon/binaries/windows/
    
2. Unzip the downloaded file. The correct file depends on your architecture. Save it in your bin folder (the same where run.bat is located, for instance: C:\IBM\Tririga\wlp\bin)
    
3. Run the following script to create a Manual service. You need to change the values in the variables, and you might need to change other values too (e.g.  --Startup if you want this service to be automatic):
   
   Example:
   ____________________________________________________________________________________________________________
   @echo off
   set DAEMON_EXEC="C:\commons-daemon-1.0.15-bin-windows\amd64\prunsrv.exe"
   set SERVER_START_COMMAND="C:\IBM\Tririga\wlp\bin\run.bat"
   set SERVER_START_COMMAND_PATH="C:\IBM\Tririga\wlp\bin"
   set SERVER_STOP_COMMAND="C:\IBM\Tririga\wlp\bin\shutdown.bat"
   set SERVER_STOP_COMMAND_PATH="C:\IBM\Tririga\wlp\bin"
   set LOG_PATH="C:\IBM\Tririga\log"
   set SERVICE_NAME=TRI342_LIBERTY
   set SERVICE_DISPLAY_NAME="TRIRIGA 3.4.2 Liberty Profile"
   set SERVICE_DESCRIPTION="TRIRIGA 3.4.2 running in Liberty Profile"
   set INSTALL_SERVICE_COMMAND=%DAEMON_EXEC% //IS//%SERVICE_NAME%  --Startup=manual --DisplayName=%SERVICE_DISPLAY_NAME% --Description=%SERVICE_DESCRIPTION% ++DependsOn=Tcpip --LogPath=%LOG_PATH% --StdOutput=auto --StdError=auto --StartMode=exe --StartPath=%SERVER_START_COMMAND_PATH% --StartImage=%SERVER_START_COMMAND% --StopMode=exe --StopPath=%SERVER_STOP_COMMAND_PATH% --StopImage=%SERVER_STOP_COMMAND%
   %INSTALL_SERVICE_COMMAND%
   ____________________________________________________________________________________________________________
    
4. Open the windows services application.
    
5. Locate the IBM Liberty Server service, right click, start.

 

Note: If you run into any issues, check the logs in the LogPath directory location for any errors - the errors as listed in the event viewer logs from Windows do not give meaningful errors.

 

References:

There is an RFE to implement this and I encourage you to vote for it:

https://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=29865
You can also check if that has been implemented already in the above page.

 

developerWorks Forum: https://developer.ibm.com/answers/questions/7668/liberty-profile-windows-service-apache-commons-daemon.html

 

Tags:  supiwms ibm-iot tririga iot-support was_liberty ibm-tririga liberty

Are you considering migrating your data from Rational DOORS to Rational DOORS Next Generation(RDNG)?

Are you looking for guidance and best practice before you begin to be successful first time?

 

If so, then your starting point is definitely the detailed guidance on developerWorks on how to Migrate data from Rational DOORS to Rational DOORS Next Generation.  This is an excellent article which addresses the initial stages of the migration and how to approach the logical selection of your Rational DOORS data prior to migration.

 

New Sizing and Best Practice Guide on Jazz.net's Deployment wiki

Since the developerWorks article was published, we realized that more detailed sizing information was required prior to executing the migration of data packages from DOORS 9 to RDNG. We collated pertinent sizing information from the Rational DOORS Next Generation sizing guidelines, updated them with collective experiences of other migrations and then sprinkled the latest updates from the RDNG 6.0.2 release.

There are significant improvements to the import timings with RDNG 6.0.2 release, so please refer to this article if you are evaluating an existing or future migration as this could indeed be an influencing factor.

 

The document details:

Sizing Guidelines for Rational DOORS Next Generation 6.x

Recommendations on the maximum sizes of your modules, projects and repositories so as to maximize your success when importing your packages and working in the future within RDNG.

 

Hardware considerations

The considerations for hardware are simplified from guidance published elsewhere in the Deployment wiki, but here they are explained within the context of how to plan for your new world.

 

Guidance on how to convert your Rational DOORS modules prior to migration

Invariably there will be modules and projects within DOORS 9 which will not match up to the guidance prescribed for RDNG.  Use this section to understand how to easily manipulate your data before migrating.

 

What if the data to be migrated exceeds the recommendations?

The guidance is clearly aimed for the general use cases and is very much our strongest recommendation.

It is understood that there are very large enterprise requirements management estates out there.  It is recommended that you contact IBM if this applies to you.

 

 

Tags:  ibm-doors import rdng migrate ibm-doors-ng iot-support dng migration limit supce ibm-iot

Maximo 7.6 JSON API - Getting Started: Session 1 covering an introduction to the Maximo JSON API

 

 

Tags:  ibm-iot youtube supmax videos iot-support ibm-maximo

The Jazz architecture allows for multiple instances of specific application servers, such as the Change and Configuration Management (CCM) application (Rational Team Concert), Quality Management (QM) application (Rational Quality Manager) and Requirements Management (RM) application (DOORS Next Gen). These application servers are registered to a common Jazz Team Server (JTS) to form a CLM Instance. The architecture further allows multiple CLM Instances to be formed.  You should be aware of the tradeoffs and architectural considerations when multiple instances are needed in order to scale to support your user population/load. 

                                       

 

The following article on jazz.net provides details about application, server and architectural considerations in addition to functional differences that you should review while planning:  Planning for multiple Jazz application server instances

Tags:  ibm-iot deployment rational-quality-manager clm jazz jrs collaborative-lifecycle-m... iot-support rational-doors-ng rational-team-concert

In DOORS 9, it is not possible via the user interface to manage the "baseline power" for users.

But it is possible to modify the original behavior of DOORS by editing a DXL file and by creating a "special" group for those users.

 

1. Create a group of users named, by example, "baseline-allow"
2. Put inside this group all the users you allow to create baseline
3. Edit the file DOORSHOME/lib/dxl/standard/baseline/createBaseline.dxl
4. Replace the content of the file with the following :

User currUser = find()                                                  
Group baselineallow = find("baseline-allow")                            
string currUserName = currUser.name                                     
if(member((baselineallow, currUser)) || currUserName == "Administrator")
{                                                                       
    #include <standard/baseline/createBaseline.inc>                     
}                                                                       
else                                                                    
{                                                                       
    ack("you are not allowed to create baseline")                       
}                              

 

When a user attempts to create a baseline from the UI, this code will be executed and only users in the group will be able to create baseline.

 

 

Disclaimer

All source code and/or binaries attached to this document are referred to here as "the Program". IBM is not providing program services of any kind for the Program. IBM is providing the Program on an "AS IS" basis without warranty of any kind. IBM WILL NOT BE LIABLE FOR ANY ACTUAL, DIRECT, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, OR ITS RESELLER, HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

 

Tags:  supce iot-support ibm-iot right doors baseline dxl acces

In an effort to continuously deliver product enhancements and defect fixes for our IBM Watson Internet of Things Rational products, a number of new product versions were made available this week for download. 

 

Check out the following downloads which include information about product enhancements and defect fixes that are included in each of these releases.

 

• Rational DOORS Next Generation 6.0.2
   
• Rational Quality Manager 6.0.2
   
• Rational Rhapsody 8.1.5
   
• Rational Design Manager 6.0.2
   
• Rational Team Concert 6.0.2
   
• Rational Engineering Lifecycle Manager 6.0.2

 

 

 

Tags:  relm iot-support ibm-iot rdng downloads rtc clm rqm dm jrs rhapsody

A tag is a defined value that you can add to configurations to filter the artifacts.

Use content assist to conveniently tag work items in the Eclipse client or Web UI work item editor.

For a particular Project Area, you can identify a list of tags available in work-item in IBM Rational Team Concert (RTC) and export them.

 

Steps:

1. Add the widget from Work-items widget 'Tag Cloud' to the Project Area dashboard to display the results based on "Tags" Parameter.
   
   If you want to see a set of work items as a tag cloud, simply drop a query into the Tag Cloud view (see the screenshot).
   

 

 

 

 

 

 

 

 

 

2. Use the 'Work items Statistics' widget and set it up in the table view:
   • Create a query that would list out all the Work items in the Project Area.
   • Setup the sort factor for Tags in descending order.
   • Once the list is ready export it to CSV (see the screenshot).
     

 

 

 

 

 

 

 

 

 

 

 

References

https://jazz.net/products/rational-team-concert/features/wi

 

Tags:  workitems ibm-iot statistics widget iot-support rational-team-concert export rtc iot tags

With the new CLM 6.0.1 and upcoming IBM Rational Collaborative Lifecycle Management (CLM) releases, IBM WAS Liberty has replaced the Apache Tomcat application server. The current documentation will not assist you to configure the WAS Liberty to run as a Windows service.

 

There is an existing Enhancement Request for the same:

Document that running Liberty as a service is not supported (382091)

 

As a workaround, you can use the Apache Commons Daemon as an option.

 

Steps to create the service using Apache Commons Daemon to run CLM 6.0.1 in IBM WAS Liberty:

 

1. Download the binaries for Windows from http://www.apache.org/dist/commons/daemon/binaries/windows/
    
2. Unzip the downloaded file.
    

3. Run the following script to create a Manual service. You need to change the values in the variables, and you might need to change other values too (e.g.  --Startup if you want this service to be automatic):

   
   Example:
   ------------------------------------------------------------------------------------------------------------------
   @echo off
   set DAEMON_EXEC="C:\commons-daemon-1.0.15-bin-windows\amd64\prunsrv.exe"
   set SERVER_START_COMMAND="C:\CLM\6.0.1\server\server.startup.bat"
   set SERVER_START_COMMAND_PATH="C:\CLM\6.0.1\server"
   set SERVER_STOP_COMMAND="C:\CLM\6.0.1\server\server.shutdown.bat"
   set SERVER_STOP_COMMAND_PATH="C:\CLM\6.0.1\server"
   set LOG_PATH="C:\CLM\6.0.1\server\logs\daemon"
   set SERVICE_NAME=CLM601_LIBERTY
   set SERVICE_DISPLAY_NAME="CLM 6.0.1 running in Liberty Profile"
   set SERVICE_DESCRIPTION="CLM 6.0.1 running in Liberty Profile"
   set INSTALL_SERVICE_COMMAND=%DAEMON_EXEC% //IS//%SERVICE_NAME%  --Startup=manual --DisplayName=%SERVICE_DISPLAY_NAME% --Description=%SERVICE_DESCRIPTION% ++DependsOn=Tcpip --LogPath=%LOG_PATH% --StdOutput=auto --StdError=auto --StartMode=exe --StartPath=%SERVER_START_COMMAND_PATH% --StartImage=%SERVER_START_COMMAND% --StopMode=exe --StopPath=%SERVER_STOP_COMMAND_PATH% --StopImage=%SERVER_STOP_COMMAND%
   %INSTALL_SERVICE_COMMAND%
   ------------------------------------------------------------------------------------------------------------------
   
    
4. This will create the Windows service for WAS liberty.

 

References

https://developer.ibm.com/answers/questions/7668/liberty-profile-windows-service-apache-commons-daemon.html

 

Tags:  was_liberty windows collaborative-lifecycle-m... clm daemon service iot-support ibm-iot liberty

Eclipse Memory Analyzer Tool (MAT) for analyzing heap dumps and identifying memory leaks from JVMs and reduce memory consumption.

This supports the IBM system dumps, heap-dumps and Sun HPROF binary dumps.

Provides memory leak detection and footprint analysis, shows areas of memory wastage. Displays Stack trace with object references.

 

Overview of the dump including Java heap size and total number of objects
Provides links to continued analysis:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Path to GC Roots

Provides the reference chain that prevents an object being garbage collection. Displays Stack trace with object references.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dominator Tree grouped by Class Loader
Lists the biggest objects using a “keep alive tree”. Grouping by Class Loader limits the analysis to a single application in a JEE environment.

Provides memory leak detection and footprint analysis Objects by Class, Dominator Tree Analysis, Path to GC Roots, Dominator Tree by Class Loader.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As a use-case to troubleshoot or identify the problem, MAT has been used to analyze the memory leak:

 

1. Create a Project.
    
2. In Eclipse add the -XX:+HeapDumpOnOutOfMemoryError to the runtime configuration.
   
   Run the project. It crashes and writes a heap dump.
    
3. Open the heap dump in MAT.
    
4. You may need to refresh your project (F5 on the project). Double-click the file and select the Leak Suspects Report.
    
5. The overview page allows you to start the analysis of the heap dump. The dominator tree gives quickly an overview of the used objects.
    
6. To find which element is holding the reference to this object, select the entry and select Find shortest path to GC root from the context menu.

 

References
https://wiki.eclipse.org/MemoryAnalyzer
http://eclipsesource.com/blogs/2013/01/21/10-tips-for-using-the-eclipse-memory-analyzer/

 

 

 

Tags:  iot-support analyzer heapdump jvm rational-team-concert ibm-iot

After installing CAD Integrator on a CAD users machine and assigning the appropriate security groups and licenses, does the user get an error indicating that they do not have a valid CAD Integrator license? Do not panic! This blog is meant especially for you.

 

The likely cause of the problem is that a problem occurred during the license assignment process. First, double check that the users profile contains the license. If it is missing there, be sure to add it. Second, go to License Manager and click on the radio button next to IBM TRIRIGA CAD Integrator/Publisher and review the list of users. If the user is not listed there, add them to it through License Manager. Doing this should allow that user to login without getting that message.
 

Tags:  supiwms ibm-tririga cad tririga iot-support ibm-iot

Have you upgraded your IBM TRIRIGA platform only to find that you cannot see any of the graphics that were visible in your previous platform release. If so, you may want to reprocess your drawings.Please note that reprocessing your drawings can take some time, so you might want to plan this process to run during off peak hours.

 

To reprocess your drawings, follow these steps.

 

1 - As an application administrator, login to the IBM TRIRIGA Admin Console.

2 - Click on the radio button next to Database Manager

3 - Click on the link titled "Reprocess published drawings".

 

Under certain conditions, the reprocessing of your CAD drawings may have encountered issues during the upgrade process. It is important to always review the server log file from the 1st server startup after an upgrade. In the case of your drawings, look for "Reprocessing" in the log file. Most of the entries after that line will contain information about the reprocessing of each individual drawing. If a drawing is processed without issue, you should see a series of 7 informational messages starting with "DXF: Processing Header "to "DXF: EOF" if there is a problem during the reprocessing process, you will likely see either an error or warning message between those two informational messages. If that is the case, you will want to follow the steps outlined above once the upgrade processing has completed on that 1st server.

Tags:  iot-support ibm-tririga tririga cad supiwms ibm-iot