Where documents go when they are uploaded may not make a difference to the average user as long as they are uploaded and can be viewed.  However, to some people, where they get uploaded to does make a difference.  Do they go into named folders or do they go elsewhere?  Where do the files go when they are uploaded?

Where a document goes is determined by the context of the record.  How does one tell what the context is?  The context is determined by the 2 “buttons” at the upper right hand corner of the main portal screen for Company and Project, as shown below.

 

If you select Project, which you can see by the screen shot below, it shows the project name, when a document is uploaded, it will go into a named folder as shown below.

 

 

If you select Company, then it will upload into a file structure like the screen shot below illustrates.

 

 

So if support ever asks you what the context of the record is, it is referring to those 2 buttons at the top of the screen: Company or Project.  We are looking for where your document went.  You will not see those folder structures unless you are in Document Manager.  And in many cases, users are not going to have access to Document Manager so they will not have access to it.  Overall, it is good knowledge to where your document is going so if problems arise, you know where to look.

 

 

Tags:  supiwms ibm-iot tririga document-manager iot-support

DOORS 9 - RQM integration : How to update link properties in DOORS after renaming a test case in RQM

 

After creating a link from RQM artifact to DOORS requirement, if you change the name of the RQM artifact (test case or step of test script), this change is not updated in DOORS : the link description and title in DOORS are still referring to the old name of the RQM artifact.

 

This is working as designed when the integration between DOORS and RQM uses back-linking (in other words: 2 links are created, 1 in DOORS and 1 in RQM)

 

There are 2 ways to correct this issue :

- Manually edit the link description in DOORS

 

 

- Run a DXL script on your DOORS module that will query RQM to gather the name of the RQM artifact for each link to RQM in the module. Then it updates the description and title of those links.

 

string getXmlForOslc(
    string url,             // IN:  the URL of the request -
    string mediaType,       // IN:  the type of data to receive, e.g. "application/x-oslc-cm-change-request+xml" -
    Buffer& xml,            // OUT: the data retrieved -
    string& etag)           // OUT: the current ETag value of the data. This changes whenever the data -
                            //      is modified so it can be used with If-Match to ensure the data -
                            //      hasn't changed from the time it was retrieved.
//
// DESCRIPTION: Makes a GET request via HTTP to retrieve OSLC data.
// RETURNS:     Null when successful, error message otherwise.
{
    string errMsg = null

    HttpHeader hdr = create
    add(hdr, NLS_("Accept"), mediaType)

    HttpResponse resp = null
    errMsg = HttpRequest(HttpGet, url, null, hdr, resp)

    if (!null resp)
    {
        if (resp.isOk)
        {
            xml = resp.body.value
            etag = get(resp.header, NLS_("ETag"))

            if(null etag)
            {
                etag = get(resp.header, NLS_("Etag")) // DWA responds with 'Etag'
            }

            logMessage_(5, NLS_("<GET_REQUEST_XML>\n"))
            string msg = NLS_("URL -> [" url "]\n")
            logMessage_(5, stringOf(xml))
        }
        else
        {
            string respCode = resp.code ""
            errMsg = dxlStrformat(LS_("String_OSLC_resource_retrieve_failed_with_HTTP_code_s", NLSTEMP_("OSLC resource retrieve failed with HTTP code %s")), respCode)
        }
     }

    return errMsg
}
pragma runLim, 0
ExternalLink el
string link =""
Module m = current
View v=view ("Standard view")
load v
Object obj
for obj in m do
{
    string DWAurl = getResourceURL(obj)
    for el in obj -> "" do
    {
        string elName = name(el)
        string elDesc = description(el)
        ExternalLinkDirection elDir = direction(el)
        ExternalLinkBehaviour elBehaviour= behaviour(el)
        string elBody = body(el)
        if ( matches ("oslc_qm", elBody) && !matches("com.ibm.rqm.planning.ExecutionElement", elBody))// test cases
        {
            //print "test case \n"
            //print elBody " " elName " " elDesc "\n"
            link = elBody
            string ret
            string newtitle
            string IDtc=""
            Buffer xml
            string etag
            ret = getXmlForOslc(link,"application/rdf+xml",xml,etag)
            //print ret "\n"
            //print stringOf(xml)
            string nsPrefDcterms = NLS_("dcterms")
            DOM_Document_ dom = parseXMLBuffer_(xml)
            DOM_Element_ docElem = getDocumentElement_(dom)
            if (!null dom)
            {
                DOM_Element_ foundElem = null
                DOM_Element_ elem
                string title
                int count=0
                for elem in docElem do
                {
                     string rdfAbout = getStringAttribute_(elem, NAMESPACE_URI_RDF, RDF_ABOUT_ATTR)
                     if (!null rdfAbout && rdfAbout==link)
                     {
                        foundElem = elem
                        break
                     }
                }
                bool hasDOORSLink = false
                for elem in foundElem do
                {
                    if(hasDOORSLink==false && getStringAttribute_(elem, NAMESPACE_URI_RDF, RDF_RESOURCE_ATTR)==DWAurl)
                    {
                        hasDOORSLink = true
                    }
                    if(getElementLocalName_(elem) == "title")
                    {
                        //print getElementText_(elem)
                        newtitle = getElementText_(elem)
                    }
                    if(getElementLocalName_(elem) == "shortId")
                    {
                        //print getElementText_(elem)
                        IDtc = getElementText_(elem)
                    }
                }
                if(hasDOORSLink)
                {
                    string newname=""
                    if(IDtc=="")
                    {
                            newname = newtitle
                    }
                    else
                    {
                            newname = IDtc ": " newtitle
                    }
                    update(newname, newname, elDir, elBehaviour, elBody, el)
                }
                else
                {
                    delete el
                }
            }
        }
        if ( matches ("oslc_qm", elBody) && matches("com.ibm.rqm.planning.ExecutionElement", elBody))// step of test script
        {
            //print "test script step \n"
            //print elBody " " elName " " elDesc "\n"
            link = elBody
            string s = link
            Regexp split = regexp "^(.*)/(.*)$"
            split s
            string sub = s[match 1]
            int offset
            int len
            string id_step_test_script
            if ( findPlainText(s, sub, offset, len, false))
            {
                id_step_test_script = s[offset +len+1 :]
                split sub
                string sub2 = sub[match 1]
                //print sub2 "\n"
                //print "id: "id_step_test_script
                string url_ts = sub2 "/com.ibm.rqm.planning.VersionedExecutionScript"
                string ret
                string newtitle
                string IDtc=""
                string stepIndex=""
                Buffer xml
                string etag
                ret = getXmlForOslc(url_ts,"application/rdf+xml",xml,etag)
                //print ret "\n"
                //print stringOf(xml)
                string nsPrefRdf = NLS_("rdf")
                DOM_Document_ dom = parseXMLBuffer_(xml)
                DOM_Element_ docElem = getDocumentElement_(dom)
                if (!null dom)
                {
                    DOM_Element_ foundElem = null
                    DOM_Element_ elem
                    string title
                    int count=0
                    bool bfind = false
                    for elem in docElem do
                    {
                        DOM_Element_ elem2
                        for elem2 in elem do
                        {
                            if(getElementLocalName_(elem2)=="relation")
                            {
                                string testscript = getStringAttribute_(elem2, nsPrefRdf ":" RDF_RESOURCE_ATTR)
                                //print testscript "\n"
                                Buffer xml2
                                ret = getXmlForOslc(testscript,"*/*",xml2,etag)
                                string temp = stringOf(xml2)
                                if ( findPlainText(temp, id_step_test_script, offset, len, false))
                                {
                                    bfind = true
                                    DOM_Document_ dom2 = parseXMLBuffer_(xml2)
                                    DOM_Element_ docElem2 = getDocumentElement_(dom2)
                                    if (!null dom)
                                    {
                                        DOM_Element_ foundElem2 = null
                                        DOM_Element_ elem3
                                        for elem3 in docElem2 do
                                        {
                                            if(getElementLocalName_(elem3) == "title")
                                            {
                                                //print getElementText_(elem3)
                                                newtitle = getElementText_(elem3)
                                            }
                                            if(getElementLocalName_(elem3) == "webId")
                                            {
                                                //print getElementText_(elem3)
                                                IDtc = getElementText_(elem3)
                                            }
                                            if(getElementLocalName_(elem3) == "steps")
                                            {
                                                DOM_Element_ elem4
                                                for elem4 in elem3 do
                                                {
                                                    if(getElementLocalName_(elem4) == "step" && matches(id_step_test_script,getStringAttribute_(elem4,"ns7:about")))
                                                    {
                                                        stepIndex =  getStringAttribute_(elem4,"stepIndex")

                                                    }
                                                }
                                            }
                                        }
                                    }
                                    break
                                }
                            }
                        }
                        if(bfind == true)
                        {
                            break
                        }    
                    }
                    string newname=""
                    if(stepIndex=="")
                    {
                        newname = IDtc ": " newtitle
                    }
                    else
                    {
                        newname = IDtc ": " newtitle " [" stepIndex "]"
                    }
                    update(newname, newname, elDir, elBehaviour, elBody, el)
                }
            }
        }
    }
}
save(m)

 

This script will also delete links to RQM test cases that do not have links back to requirements.

NB : This problem does not occur if the integration between DOORS and RQM uses discovery links. (Required DOORS 9.6.1.4 and RQM 6.0.1)

 

 

 

Tags:  script iot-support rqm supce link rational-quality-manager rational-doors dxl ibm-iot doors code

Collaborative Lifecycle Management 6.0.1 - This playlist comprises 18 videos surrounding the CLM 6.0.1 product family including Rational Team Concert and Rational Quality Manager topics specific to the 6.0.1 version.

 

 

Tags:  ibm-iot videos playlist iot-support collaborative-lifecycle-m... youtube ibm-clm

The dashboard for IBM Watson IoT Platform has recently been enhanced, making historic data management even easier!

Historic data in IBM Watson Internet of Things Foundation (IOTF) can be a wonderful tool for understanding your usage of the platform. However, there may be cases where you want to clean the slate and start fresh, or simply remove the historic data once an issue has been corrected. To this end, the following steps will help you configure/adjust the storage settings to your desired needs:

 

1. Login to http://<unique_id>.internetofthings.ibmcloud.com
2. Click on the settings tab. This will take you to the configuration settings.
3. From here, you can either set the Historical Data Storage to 'Off' or configure the specific period of retention, depending on your needs.
4. Click on 'Confirm all changes' to commit your settings.

 

　

　

Tags:  iot-foundation ibm-iot how-to iot-support

Importing an IBM Rational Rhapsody model into IBM Rational Software Architect - Senior Technical Support Engineer, Pritesh Patel, explains how to import a Rational Rhapsody model into Rational Software Architect

 

 

Tags:  model iot-support youtube rational-software-archite... supce videos ibm-iot design ibm-rhapsody

How To:  Reassign Pending Approval Records for a Person in IBM TRIRIGA

A person could leave a company or an organization for various business reasons including termination, retirement, layoffs, new job role / promotion in a different organization, or departmental re-organization. In the IBM TRIRIGA, this person (user) could have pending Approval records in the system that needs to be reassigned. IBM TRIRIGA has a process to address this business need.  It can be accessed from the menu: Requests > Manage Requests > Other > Reviewer Admin.

 

The “Reviewer Admin” form allows an admin user to reassign the Approval records that are pending the person leaving the organization.  On the form, the user will select the ‘Currently Assigned To’ person and the ‘Reassign To’ person then click ‘Create Draft’ and ‘Issue’ to process it.  Then, processing occurs to update the ‘Currently Assigned To’ person’s Approval records to indicate each has been reassigned. The system also creates a new Approval records and assigns to the ‘Reassign To’ person. Standard request processing continues and it completes the Reviewer Admin record.  At this point, the ‘Reassign To’ person has pending approvals assigned to review and take action on.

 

In summary, the ‘Reviewer Admin’ functionality in IBM TRIRIGA assures that pending approval records are not lost in the system when the business situation of a person leaving the company or an organization occurs.

Reblogged from the TRIRIGA Wiki:

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20TRIRIGA1/page/Reassigning%20Pending%20Approval%20Records

 

 

Tags:  tririga ibm-tririga supiwms iot-support ibm-iot triapproval

Rational Rhapsody: Simplifying the Rhapsody User Experience with Domain Specific Modeling- Andy Lapping demonstrates how to simplify the Rhapsody User Experience with Domain Specific Modeling

Tags:  youtube videos modeling ibm-rhapsody rational-rhapsody how-to iot-support ibm-iot

How to configure Reverse Proxy for CLM - Part 1: IBM Rational Collaborative Lifecycle Management v5.0, IBM HTTP Server v8.5.5, configuring reverse proxy for CLM, presented by Shradha Srivastav.

 

 

And don't miss the other parts to this series, noted below for your convenience:

• How to configure Reverse Proxy for CLM - Part 2
• How to configure Reverse Proxy for CLM - Part 3
• How to configure Reverse Proxy for CLM - Part 4

Tags:  youtube ibm-iot iot-support ibm-clm supce videos

Maximo 7.6 - Release long running database connections feature: Turning on and setting up the feature to close long running Maximo database connections by David Leftwich

 

 

Tags:  maximo videos ibm-iot supmax iot-support youtube how-to

Managing your security groups in TRIRIGA

 

There are some things to know about managing your security groups in TRIRIGA.  Out of the box, TRIRIGA comes with pre-defined groups based on various roles.  You might be able to map one of your roles to an existing security group.  But if you have a need to make additions to an existing group, then it would be best to copy the group that it closely resembles.  Then you can modify it for your needs.  It is best to know what out of the box groups offer and what your needs will be.  Then you can determine if you can use an existing one or create a new one.   It is a best practice to copy an existing group and make changes to the copy if you need to remove or add access.  This way if something is not being granted correctly, you can refer to the out of the box role to see if the problem still occurs.

 

It should also be noted that you do not have to define one giant security group if you have a user who might have multiple roles.  For instance you might have a user who is a Lease Manager but might also have a role with Facilities Maintenance.   You would associate the user to 2 different security groups – one for Lease Manager and the other for Facilities Maintenance.    This way, if you end up with security issues, the best way to troubleshoot them is to remove groups until there is 1 associated to the user.  Test.  Then remove that group and add another one.

 

The exception to coming security groups is the Administrative group.  This is a group that should not be copied.  This is because it is a special group with special privileges.   Copying this group would not copy all the privileges.   You can certainly add users to this group.  But as mentioned, this is a special group.  You might not want to have all users in this group.  Instead, you would want to consider putting your Administrative users in the TRIRIGA Application Administration group.  This group has most, if not all Administrative privileges that would be needed by an Administrator.

 

If you do have a need to create your own security group, then it is best to first map out the access that you want it to have.  See if there is an existing group that resembles what you are looking for.  Then copy it and modify to what you need.  Copying an existing group and then modifying is certainly easier than creating a new group scratch.

 

Another important note regarding managing your security groups is defining if they are specific to a specific organization or geography.   Depending on how widespread you use TRIRIGA, you could have your data defined across multiple organizations and geographies.  You could have Lease Managers in different organizations and geographies but they would not want to see each other’s data so you would have a Lease Manager role for each organization.   But there might be some people in a role who would want to see the data across multiple organizations so then the group would have the same access but the organization and geography level would be one level higher to incorporate children in the hierarchy.  Once you have defined System Organization and System Geography, then only records that have those fields defined can be accessed.  So you need to be careful with the data and access.  It is important to note that your group structure can be difficult to manage if your groups combine System Organization, System Geography and application security in the same group.  The best practice is to use multiple groups and layer groups for each user.

 

For example, Group 1 defines System Organization security as \Organizations\Greenpoint. Group 2 defines System Geography security as \Geography\North America\United States. Group 3 defines a level of application security as Read access to triBudget. You assign a user to Group 1, Group 2, and Group 3, and the user has the combined security of all groups.

 

For more information regarding System Organization and System Geography please check out the wiki

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20TRIRIGA1/page/Security%20Groups

After creating or modify your security groups, it is a good practice to go into the Admin Console -> Cache Manager and clear the Security Scope cache. 

Tags:  ibm-iot iot-support tririga security supiwms

If your current version of Rhapsody Design Manager (RDM) is v5.0.2, you can now directly upgrade to v6.0.1; previously you must upgrade to v6.0 first. Note that the direct upgrade process is only supported from version 5.0.2 interim fix (so called iFix) 011 or higher, so you still need to apply the latest iFix for RDM v5.0.2 prior to commencing work. Interactive User Guide was recently updated with instructions for direct upgrade from v5.0.2 to v6.0.1, you will no longer see the warning below when you select v5.0.2 as your source version. See this blog for upgrading Rhapsody Client for using with RDM v6.0.1.

Tags:  iot-support supce techtips ibm-iot rdm techtip rational-rhapsody

Exploring Maximo Downtime in Watson Analytics! Are you ready for a life-changing data analysis experience? Watch as Pam Denny highlights Liz, a fictional data analyst at a global manufacturing corporation, use Watson Analytics to explore Asset Downtime. She'll begin by simply importing a Maximo .csv file into Watson and have Watson guide her thru various data explorations, and analytic views. She then creates an InfoGraphic Dashboard of her explorations and analytic charts to share with her peer and management team. INCREDIBLE!

 

 

 

Tags:  ibm-iot videos watson-analytics youtube iot-support maximo supmax

You've likely seen our recent announcements including our new IBM Watson IoT division and our new global IoT headquarters in Munich. 
As part of that the Internet of Things Foundation is evolving to become the IBM Watson IoT Platform. Along with the new name, IBM Watson IoT Platform has a great new look! 

The platform will offer all of the features that you’re familiar with and will be expanding with new capabilities across Connect, Information Management, Analytics and Risk Management. 
We’ll be updating the product, documentation and recipes over the coming weeks, so look out for the changes!

　

So login today and take a look!

　

Tags:  ibm-iot iot-support iot-foundation ibm-watson-iot-platform

Maximo 7.5 - Configuring Multiple "Go To Application" Options: Enabling multiple GoTo options for a field in Maximo by Roberto Palma.

 

 

Tags:  supmax how-to maximo videos iot-support ibm-iot youtube tech-tips

Migrate an application from Azure to Bluemix - Bluemix is an implementation of IBM's Open Cloud Architecture, leveraging Cloud Foundry to enable developers to rapidly build, deploy, and manage applications and services. Although Microsoft Azure, another popular PaaS platform, shares quite a few similarities with Cloud Foundry, several elements still need to be addressed when porting Microsoft Azure applications to IBM Bluemix.

This tutorial will take you step-by-step from creating a Node.js app on Azure and then migrating that app onto IBM Bluemix; it will also give you the key differences between Microsoft Azure and IBM Bluemix from a developer's point of view. [Read more...]

 

 

Tags:  blogs how-to tech-tips migration bluemix iot-support articles ibm-iot

IBM Rational DOORS Next Generation: Basic Navigation - Getting Started with IBM Rational DOORS Next Generation: Basic Navigation By Yianna Papadakis Kantos
In this video we explore basic Navigation within Rational DOORS Next Generation such as the home button and the navigation menu and breadcrumbs. .
The basic layout of the application explored and you will learn how to differentiate between the different pages such as the Projects page, the Artifacts page, and the Open Artifact pages
You will know that there are several ways to located artifacts, including filters, or searches; where to save a view, and where to create a new artifact.
Finally, you will learn how to collapse and expand sections of the UI

Tags:  techtips videos ibm-doors-ng ibm-iot iot-support rational-doors-ng youtube supce

You are at your company's IT department, no users are complaining about TRIRIGA for weeks and you decide to do some preventive work.

 

Where to start? Well, let's take a look at the server.log and see how smoth the system is running...

 

2016-01-30 01:22:10,896 ERROR [com.tririga.platform.error.ErrorHandler]([ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-

tuning)') Report handled exception: com.tririga.platform.error.PlatformRuntimeException: java.io.IOException: Broken pipe[MID-1070145274]

 

OMG, you see a lot of messages stating Broken Pipe! There is got to be something wrong, right?

 

Well, not necessarily...

 

These messages are rather usual in a TRIRIGA system served by Weblogic.
The first question you need to raise is: Is there a problem being observed in the front-end, specially related to performance degradation?

 

If not, there is no need to take action about those messages

.

If so, there are a few steps you can take to prevent performance degradation related (or even not) with those messages. Engage your DBA and ask for

AWR reports. That should give you a feel for where long-running queries or heavy page loading occurs.

 

For more performance tuning please refer to the Best Practices under this technote:
"Broken Pipe Exception Error seen in TRIRIGA server.log"
http://www-01.ibm.com/support/docview.wss?uid=swg21974666

 

No need to say this does not occur in WebSphere

Tags:  iot-support supiwms broken-pipe technotes ibm-iot errorhandler

IoTization means to empower your Rhapsody applications with an ability to communicate with other Rhapsody applications, devices or services by sending and receiving MQTT/HTTP(s) packets over the cloud in a secure manner, opening up a way to induce Cognitive/Watson IoT capabilities into your physical devices. IoTization process involves the use of IBM Internet of Things Workbench. The entire IoTization process was compressed into 9 minutes video. This video was particularly designed for busy people who want to understand the entire process quickly. For those who want to follow every steps to recreate the same environment, watch it once, then adjust YouTube settings to play slower and follow steps. Get the MQTT profile today and follow README.txt to install it. The MQTT profile is provided only for experimental only at this point, and currently supports only MSVC++ to compile the code. Read the disclaimer below before installing it.
Disclaimer All source code and/or binaries attached to this document are referred to here as "the Program". IBM is not providing program services of any kind for the Program. IBM is providing the Program on an "AS IS" basis without warranty of any kind. IBM WILL NOT BE LIABLE FOR ANY ACTUAL, DIRECT, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, OR ITS RESELLER, HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
We want to hear from you.... Please leave comments in the comments box below or submit SURVEY from IoT Workbench, and help us feel how excited you are about the feature, a short or non-English comment are perfectly welcome!!!

This material was produced by Shinji Kanai with assist from  following people:
Rhapsody Developer for the feature: Eldad Palachi
Offering Manager for IBM Watson IoT: Fariz Saracevic

Additional Links:

1. IBM: Download link for MQTT profile for Rhapsody v8.1.3 or higher
2. Youtube: IBM Internet of Things Workbench Overview
3. Youtube: IBM Internet of Things Workbench Getting Started Tutorial
4. Bluemix: Bluemix Labs Catalog (IoT Workbench)

Tags:  iot-support iotize watson iotwb ibm-iot youtube supce rhapsody iot iotization videos

So, you upgrade your version of CAD Integrator and now, when you try to login, you get an error indicating that no valid application definitions exist. Do you think "What sort of dark magic is this?" or do you think something a bit more normal like "What? But I was able to login via CAD Integrator before, why am I getting this error now?" Either way, it can be quite frustrating. Fortunately, the SMC wikis and forums can help shed some light on the issue and help get you to a point where this problem is a thing of the past.

 

When the 12.x release of CAD Integrator (CI) was first released, Ryan Koppelman created a Wiki on the Service Management Connect (SMC) site regarding application definitions. If you are seeing errors when you are attempting to connect via CI to your IBM TRIRIGA Application, review the information at his wiki entry via the link below.

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20TRIRIGA1/page/12.x%20Application%20Definitions%20In-Depth

 

When the 12.1.x release first came out, Martin Burch created a wiki specifically about the "No valid standard application definitions were found. Check the server environment and log." message when attempting to connect to TRIRIGA. The information at the wiki, which you can access via the link below, was for a very specific set of circumstances. Review the information at the very start of the wiki to determine if this may be the cause of the issue in your case.

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20TRIRIGA1/page/Troubleshooting%20%2812.1.x%29%20-%20No%20valid%20standard%20application%20definitions%20were%20found%20%28Upgrade%20Oracle%20DB%20from%20Clean%2010.3.x%29

 

Since the Application Definitions require an application component, if you only upgrade your platform and leave your application at a 10.2.x release, you would need to manually load the application definition components. Martin created the following wiki entry about how to do this via the URL shown below specifically for the CI 12.1.x releases.

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20TRIRIGA1/page/Manual%20Import%20of%20a%2012.1.x%20Application%20Definition

 

Along these same lines, Martin created another wiki entry on performing the same manual import for the CI 12.0.x releases.

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20TRIRIGA1/page/Manual%20Import%20of%20a%2012.0.x%20Application%20Definition

 

You might also want to post a question in the CAD Integrator forum via the link below. You will see entries in that forum from Martin as well as Ed Silky, a principle architect and developer for the IBM TRIRIGA Platform. In addition to posting questions there, you may be able to find an answer in one of the existing forum threads. There are several pages worth of entries in the IBM TRIRIGA CAD Integrator/Publisher forum and I have not searched that forum for all of the possible Application Definition questions that may be found there. But it just may be worth a quick peek, cause you never know who will give you the answer that resolves your problem.

https://www.ibm.com/developerworks/community/forums/html/forum?id=11111111-0000-0000-0000-000000002907

 

 

Tags:  tririga how-to ibm-iot upgrades cad-integrator supiwms iot-support

For anyone who is confused as to which release of CAD Integrator is compatible with which release of the IBM TRIRIGA Platform, navigate to the URL below for a blog entry on this subject. The blog contains a compatibility table along with information on how I derived the information in that table.

https://www.ibm.com/developerworks/community/blogs/9e3a5b9d-6a06-4796-a6c1-5137b626e39c/entry/cad_integrator_versions_versus_tririga_platform_versions?lang=en

Tags:  ibm-iot iot-support blogs supiwms articles

GET SET & GET SMART - 5 powerful tools you need for business - Collaboration, innovation, productivity, transparency and agility are the five killer challenges facing businesses over the next 15 years according to UK study by recruitment consultancy, Hays Group. This e-guide focuses on the 5 powerful tools business need to feel empowered to face these challenges head on. Through chapters and case studies on Cloud, Analytics, Mobile, Social and Security, this e-guide highlights key measures businesses need to have in place to make their business better , stronger, smarter.

Tags:  slideshare tools ibm-iot iot-support prognostication

From the Asset Management blog, here are three posts covering new features released with Maximo products under version 7.6.2:

New Features in Maximo for Service Providers 7.6.2 - The latest version of Maximo for Service providers offers new features, such as labor-based price books, customer agreement templates, and updates to customer billing. [Read more...]

 

New features in Maximo for Aviation version 7.6.2- The latest version of Maximo® for Aviation offers new features to help you maintain the safety of your aircraft and comply with regulations. Several enhancements simplify and improve customer-management and procurement processes, and a new application enables you to schedule work and resources for aircraft and locations. [Read more...]

 

New Module introduced in Maximo 7.6 - Analytics - I have been asked by a few of my clients about this new module that has appeared in Maximo 7.6.  There are 3 applications that are listed under this new module.  I have listed a general description of each application and what they are used for.  I have listed them below for your reference.  [Read more...]

 

Tags:  techtips iot-support articles new-features ibm-iot supmax blogs

As my role as a new TRIRIGA L2 support engineer grows, I can see many ways a client can help expedite the resolution by following simple best practices. Knowing where to find information and how to use it is a key factor. Let's face it, there is a lot of information out on the IBM sites not to mention the internet.  Sometimes it can be overwhelming so I'd like to go through some of the tools available to our users and explain what they are. 

 

Document Control Facility documents (DCF's) - are technotes. Sometimes they are based on a client who had a particular issue and how it was resolved. Other times they may be knowledge our team has and wants to share or clarify. The resolution could be a fix that is in a fixpack or it could be a mis-understanding of how the functionality should be used. One of the most powerful IBM support tools for finding content is our support resource pages. The link below will take you to the TRIRIGA Support Resources page where you will find the most relevant links to most of our client needs.  In addition, you will find tabs at the top of that page that will take you to a TRIRIGA help page where single click buttons allow you to quickly find relevant documents to the subject you are searching. Of course you can always search using Google and much of our content that is not protected is indexed there. Content is always being added, so keep on checking.

 

http://tinyurl.com/TRIRIGASupportResources

 

Communities - IBM has developed these communities that people can join that relate to a particular industry/solution. For instance, TRIRIGA would follow under the community Real Estate and Facilities Management.  http://www.ibm.com/developerworks/servicemanagement/rfm/index.html

This is where you will find some of the many blogs written by people from IBM who have information to share about TRIRIGA. You have the capability to set up notifications to be daily or weekly, so you get notified of when there is something updated and you may want to read. A good idea is a weekly notification where you get a summary of what has been added during the week, so you can then scan and determine what you may or may not want to read.

 

In addition to blogs, one very powerful aspect of the TRIRIGA community is forums. These are monitored by people from support, development, documentation, services, other clients and more. If you have a question that falls outside the scope of support, for example, a customization question, you can ask it on the forum and you have a world of people who may be able to help you answer it. 

 

Social Media - if you regularly inter-act with a support engineer, you might want to consider following them on LinkedIn, Twitter, or Facebook. They might post / tweet something that will point to a blog post or a community that might be worth a read. It is yet another way to keep informed about the latest news. Depending on how often you use social media, it can be a quick way to find out about something without having to wait for your weekly notification to read about it. You might also hear about upcoming user group events this way as well.

 

YouTube - You can find some good how to videos if you need to know how to do something. Sometimes it can be easier to watch a short video than to read about it in a manual. You can go to YouTube and subscribe to the IBM IoT Support channel and watch the TRIRIGA playlist.

 

User Groups - User Groups are a great way to meet other customers and talk about how they are using the product, especially if they are in the same industry as you. They might have found a way around some problem that you are experiencing. Plus you are able to meet IBMer's face to face and ask them questions or find out what is up and coming about the products. They can be as large as IBM's InterConnect  which encompasses many software products. Or there are the smaller, regional user groups like TRIMAX which only covers TRIRIGA and Maximo products. These are a valuable way to get information. If you can, you should try to go to one.

 

How do all these tools help the client? It is sharing information that the client might otherwise have to enter a PMR. Depending on the complexity of an issue, a PMR requires considerable data collection and replication of issues to determine if it, in fact, works as designed, is a defect or may be user error. All these information avenues puts the client in the driver seat. They might see something they might want to consider using in the future or can avoid entering a PMR. It's all about sharing information and staying current.

Tags:  ibm-tririga ibm-iot tech-support tiriga techtips iot-support supiwms

What’s new in DOORS Next Generation 6.0.1 - Richard Watson explains in this blog post on Jazz.net: This release adds to a very significant major series for DOORS Next Generation. We have a continued with our focus on Configuration Management, Global Configurations and usability while introducing some exciting new functions for bulk data manipulation and stronger analytics. [Read more...]

Tags:  ibm-iot doors-next-generation blogs supce iot-support

Microservices, SOA, and APIs: Friends or enemies? - When comparing a microservices architecture and a service-oriented architecture (SOA), it is nearly impossible to gain agreement on how they are related to one another. Adding application programming interfaces (APIs) into the mix makes it even more challenging to understand the differences. Some might say that these concepts are distinct, solve their own set of problems, and have a unique scope. Others might be more generous and say that they achieve similar goals and work from the same principles. They might also say that a microservices architecture is a "fine-grained SOA" or that it is "SOA done right."

This article in the developerWorks library defines each of these concepts, explains where the varying opinions come from, and tries to find a middle ground. It also examines how these three concepts might be combined going forward.

Tags:  apis soa ibm-iot dw-library tech-tips iot-support techtips microservices

 

Maximo 7.6 Viewing MMI information - Viewing MMI - Maximo Management Interface - information in a browser, by May On

 

 

Tags:  tech-tips ibm-iot iot-support how-to youtube supmax videos

You have a power to influence product direction! Check out this link to watch the latest top 25 RFEs submitted for Rational Rhapsody. RFE Community provides instant collaboration with IBM development teams and other product users through the ability to search, view, comment on, vote for, watch, submit, and track product RFEs of your interest.
Follow this link and select one of 3 options (Recently Voted, Top Voted, and Top Watched) from Display pull-down menu as shown at right, and be exposed to some of great ideas emerging across the world!   Let's get involved in voting today!!!

image credit: (cc) Some rights reserved by bykst

Tags:  design-manager iot-support rfe rhapsody supce ibm-iot

Technote 1973531 - This technote provides all you need to automate the deploy and build process of source code generated by IBM Rational Rhapsody and run the executable on your Raspberry Pi target. It also comes with a ready-made adaptor which you can use immediately to get started with your hobby project up to prototype making. The attached 1:30 video shows my first IoT robot I've programmed with using the attached adaptor and show how its powerful animation capability can be used to remotely monitor the behavior of the device and interaction with Watson services on Bluemix. Grab the adaptor today and try creating your first Raspberry Pi application with Rational Rhapsody!!! Rhapsody experts are reachable at Rhapsody Forum site at IBM developerWorks. For Japanese readers, check out my related post at here.

 

 

Tags:  iot-support videos iot watson rhapsody techtips supce youtube ibm-iot

If you are planning upgrades to any of your IBM products in 2016, you will want to review the Support Lifecycle page first to determine if the product versions currently installed have reached (or are nearing) their end of support.  There are a number of product versions that are scheduled for End of Support in 2016.

 

The End of support (EOS) date listed is the last date on which IBM will deliver standard support services for a given version/release of a product. This does not include any extended support contracts you may have with IBM, so please refer to your specific documentation if your agreements go beyond standard support.

 

For a deeper understanding and navigation tips, watch the IBMElectronicSupport  "What are the IBM Product Lifecycle and EOS?" video. This video will help you better understand the stages of the IBM Product Lifecycle, including End of Support.

 

Tags:  iot-support youtube ibm-iot ibm-esupport how-to videos lifecycle