SUPPORT NOTIFICATION for non-browser TRIRIGA clients such as CAD Integrator, BIM, and Microsoft Outlook add-in
JeffLong 270005B0Q4 Visits (10843)
IBM TRIRIGA does not support SAML (Security Assertion Markup Language) or credential-less login mechanisms such as SmartCard or CAC (Common Access Card) as a method of authentication for its non-browser clients such as CAD Integrator, BIM, and the Microsoft Outlook add-in.
SSO solutions need to provide a mechanism for basic authentication as per the documentation in the "Requirements for single sign-on requests in the TRIRIGA Application Platform" for non-browser clients. SAML and SmartCard or CAC do not support basic authentication for non-browser based clients.
The best practice if using SAML or SmartCard/CAC, is to authenticate directly to Tririga on a separate process server or integration server as opposed to the SSO enabled application server. (NOTE: These users will need to know thier Tririga user name and password to sign in using this solution.)
An alternative best practice would be to set up a separate non-SAML SSO solution for non-browser client users which can support basic or NTLM authentication. (NOTE: SmartCard/CAC users would need to know their SmartCard/CAC user name and password to sign in using this solution.)
Chris K 270004Y3TR Visits (8242)
So, you upgrade your version of CAD Integrator and now, when you try to login, you get an error indicating that no valid application definitions exist. Do you think "What sort of dark magic is this?" or do you think something a bit more normal like "What? But I was able to login via CAD Integrator before, why am I getting this error now?" Either way, it can be quite frustrating. Fortunately, the SMC wikis and forums can help shed some light on the issue and help get you to a point where this problem is a thing of the past.
When the 12.x release of CAD Integrator (CI) was first released, Ryan Koppelman created a Wiki on the Service Management Connect (SMC) site regarding application definitions. If you are seeing errors when you are attempting to connect via CI to your IBM TRIRIGA Application, review the information at his wiki entry via the link below.
When the 12.1.x release first came out, Martin Burch created a wiki specifically about the "No valid standard application definitions were found. Check the server environment and log." message when attempting to connect to TRIRIGA. The information at the wiki, which you can access via the link below, was for a very specific set of circumstances. Review the information at the very start of the wiki to determine if this may be the cause of the issue in your case.
Since the Application Definitions require an application component, if you only upgrade your platform and leave your application at a 10.2.x release, you would need to manually load the application definition components. Martin created the following wiki entry about how to do this via the URL shown below specifically for the CI 12.1.x releases.
Along these same lines, Martin created another wiki entry on performing the same manual import for the CI 12.0.x releases.
You might also want to post a question in the CAD Integrator forum via the link below. You will see entries in that forum from Martin as well as Ed Silky, a principle architect and developer for the IBM TRIRIGA Platform. In addition to posting questions there, you may be able to find an answer in one of the existing forum threads. There are several pages worth of entries in the IBM TRIRIGA CAD Int