"You do not have permission to access this page" error message when the requester tries to open a service request record sent back from the approver for clarification
Fabio L Pinto 270003DRX7 Visits (10440)
If you have a Tririga user creating successfully a service request record that goes to approval workflow, but the approver sends it back requesting clarification, you may receive a error message saying "You do not have permission to access this page. Please, contact your TRIRIGA administrator. Thank you.".
This may happen when that user only has "TRIRIGA Request Central" license assigned to him/her.
If this is the case and Security Group setup allows that, the user can successfully create the service request record that will go through the approval workflow, and that license will allow action Notification. But if the record is sent back by the approver for clarification this will require access to action Item Record Type (Wor
Here it follows the list of the IBM TRIRIGA Licenses providing access to the action Item Record Type WorkFlowActionItem:
IBM TRIRIGA Facility Management Enterprise
The solution for that error will be adding to the requester user any one of the licenses above so that it is possible to process the WorkFlowActionItem action properly, as per design. The rest of security will rely on the Security Group setup for that user, and so you can restrict access to any BO or Form as per your business needs & requirements.
AcdntlPoet 2700019V2G Visits (9700)
Let's step away from serious business for a moment and take some time for a bit of fun.... We recently found this excellent deck on Slideshare and couldn't resist sharing with you all here as well!
#CloudHaiku: The Poetry of the Cloud - Poetry can be found nearly everywhere you look in the tech world. It can certainly be found in the cloud and today’s thriving open technology communities. Never have there been such an abundance and sophistication among open source projects. These communities are producing some of today’s most important and sophisticated technology that will serve as the backbone for an exciting future in cloud, cognitive and data/analytics. It is in this spirit that we decided to pose the #CloudHaiku challenge to some of today’s most brilliant minds in cloud and open tech. Enjoy the result below!
At ﬁrst glance, the cloud doesn’t lend itself to poetry. If Shakespeare were alive today, the object of his sonnets probably wouldn’t be virtual machines, bare metal, publ
It’s in this spirit that we decided to pose the #CloudHaiku challenge to some of today’s most brilliant minds in cloud and open tech. Industry leaders like Lorinda Brandon (CapitalOne), Kris Borchers (JS Foundation), Al Gillen (IDC), Leslie Carr (Clover Health), Rich Miller (Telematica) and so many more were kind enough to lend their voice to this experiment. We’ve compiled just a sample of our favorites in this eBook. But #CloudHaiku doesn’t stop here. Post yours to Twitter using the #CloudHaiku hashtag and challenge a friend, colleague or fellow open source community member to do the same. Learn more about the work IBM is doing to support an open cloud ecosystem at bit.
AcdntlPoet 2700019V2G Visits (9687)
5 minutes of smart: Tracing project requirements - By using an automated tool to facilitate tracing project requirements (in this case, Rational DOORS Next Generation), you can take charge and make managing project requirements a smooth, continuous process.
5 minutes of smart: How to link requirements to development artifacts - An important initial task to successfully manage requirements in a development project includes linking requirements and artifacts. Choosing the correct link type is key. Learn about links types in a typical RM tool such as Rational DOORS Next Generation. You can also experiment with the DOORSng tool in a 60-day free trial.
You can expand your tracing skills for free. IBM Rational DOORS Next Generation, the automated requirements management platform, makes following the links between a requirement and its origins, a requirement and other requirements, or a requirements and other artifacts, much easier. As an experiment, sign up for the fully functional 60-day free trial of DOORS Next Generation and re-manage a project you've already finished for comparison, create a new sample project to manage, or start building requirements management for a project you're about to begin for a client.
AcdntlPoet 2700019V2G Visits (9780)
Five plus five equals ten, and that's how many things we have bulleted for you in IBM Redbook's series as it relates to IBM Watson IoT Foundation!
5 Things to Know about the IBM Internet of Things Foundation - A forecast by Gart
5 More Things to Know about IBM Internet of Things Foundation - In the prev
dmmckinn 1200006SCS Visits (1419)
Be sure to also check out parts one and two in the series which were previously published:
AcdntlPoet 2700019V2G Visits (7490)
4 inspiring stories from the front lines of asset maintenance - by Rob Potter CIO, Vice President Business System, Skookum Contract Services
AcdntlPoet 2700019V2G Visits (10513)
5 Things to Know about API Management in Bluemix- There is a lot of buzz around the API Economy. The API Economy is where a company, the provider company, decides to expose their core business logic in the form of APIs that third parties, the consumers, can consume and build applications that unlock... [Read on for the 5 things...]
AcdntlPoet 2700019V2G Visits (8258)
From the IBM Redbooks' 5 Things blog, Moisés Domínguez García outlines 5 Things to know about code development.
From high-level coding concept to code delivery, Moisés tackles the complete paradigm and golden rules. Read more to get the outline view and bullet points, and then find further detailed information in the IBM Redbooks publ
AcdntlPoet 2700019V2G Visits (7666)
5 Things to Know about IBM Redbooks - IBM Redbooks provide a unique technical perspective to many technical questions from the point of view of SMEs, who at times get together for a brief period to put together a publication to solve a business challenge. At times these challenges come from customer requests, field experiences, or from ideas the residents bring or develop during the development of the Redbooks. [Read more...]
AcdntlPoet 2700019V2G Visits (7947)
5 Things to Know about the IBM Redbooks Digital Badge Program - As you know, IBM credentials are recognized, respected and valued globally in the IT industry, but communicating your credentials in today’s ever-expanding online marketplace can be challenging. IBM has established this opportunity so you may easily and quickly share verified proof of your achievement wherever and whenever you choose. Where applicable, your IBM credentials will be represented by a digital image that contains verified metadata describing your qualifications and the rigorous process necessary to earn them. [Read more...]
And don't miss all the other badges available through the IBM Open Badge Program as we blogged about previously.
Shradha_S 270007543G Visits (4636)
If you are using RTC's Pessimistic locking feature, it doesn't work for third party editors like Microsoft Office.
For the above issue, a defect has been identified with third party editors. Below are links to the related defects:
--> Open any Microsoft Office extension (.docx) file using "Open with" option in external editor, the file remains in read-only mode and saving change in the files gives an option to do a "Save As", rather than updating the original file.
To summarize, the read-only doesn't work if the file is edited with Eclipse embedded editor, but the same works if the files is opened using an External editor.
You can also refer the below link for more details:
AcdntlPoet 2700019V2G Visits (8685)
As seen on the Jazz.net blog: A DevOps transformation
Mario Maldari and Albert Tabachnik take you through the journey of a system test organization in transforming itself into a continuous delivery, DevOps model. In a DevOps Continuous Engineering environment, with accelerated timescales, it is ever more important to focus testing efforts on those features and platforms that are most critical to your customers. The Collaborative Lifecycle Management (CLM) system test organization challenged itself to transform to meet the demands of our business and our clients. We started off by analyzing our time investment, and shifting our focus to areas that needed greater investment. We optimized and standardized on a set of “Golden Topologies” that represent a core set of topologies used by our customers. We invested in our automated deployments, effectively streamlining our server setup and deploy process. We moved to a “solution test” model and streamlined our resources and test scenarios. Once the foundation of our transformation was laid down, we began automating our scenarios and running them daily in the pipeline, while allowing testers to focus on other areas. Overall, our transformation has allowed us to better react to how our development teams operate, as well as align our testing with how our customers deploy and use our solution...
Richard Lesses 2700011KU1 Visits (6664)
Hi there! You may already know me. I have posted a number of entries to Asse
The graphic for the Asset Management blogs says: connect, learn, and share with the experts. In my case, I learn and share at the same time. My product is Maximo Asset Management. My support area covers installation, configuration, upgrading and tuning Maximo in a wide range of environments. My blog entries over there cover that territory exactly.
My method is straightforward. For example, I learn how to install Maximo 7.6 with WebSphere and DB2 on Windows Server 2012. This part takes a while. In my case, I was a small part of the team that developed the Installer. More on that later.
So, long before the product was released last December, I requested a Windows Server 2012 VM with enough memory and disk space to install the product. I downloaded the newly-posted images for Windows 2012 64-bit, expanded them, and, following the latest installation documentation, installed the product. All the time, I took screen shots on every screen, taking note of what I changed from the default values, and why. Then I wiped out the VM (reverted to basic OS snapshot, actually) and did it again. And again. And again. I changed some of the variables: installed to Oracle, installed to SQL Server, installed a second Maximo instance, and so on.
Then I rolled it back again, and started writing the blog. Using the screen shots and notes I had taken, I wrote the blog draft like this:
First, download the product from Passport Advantage (htt
The welcome screen (02-welcome)
The installation planning screen (03-
Select Install Product
The final result is a bit more lucid than my draft, starting here. I published the first entry the day Maximo 7.6 came out. I'm very proud of that entry and my ability to get it published on release day.
Now, how is this blog different from the Asset Management blog? The key is in the title: Notes from IoT Support. Here, I'll write about supporting Maximo, not just how to get it running and keep it running. When I crib from the Asset Management blog, I'll condense and summarize. To take from my example above: My entry on Installing Maximo 7.6 would briefly cover the installation steps, then touch on the experience of installing it.
What did I mean earlier by being a small part of the Installer team? Well, I'm not a programmer, or a project manager. I'm a support engineer. My job is to help everyone install, configure, upgrade and tune Maximo. My perspective during the project was two-fold: What's it like to install from the point of view of someone installing Maximo? Secondly: What's it like to support someone or a team installing Maximo? The questions keep coming: What do I need to learn and share about installing Maximo 7.6? How is it different from earlier versions? What's really different from installing early versions? What may be obvious to the experienced product installation team member may not be so to me, or to you. Where are those places? What is going to trip up the professional Maximo installer? What will the new Maximo administrator see when he or she does that first double-click? How do I explain installing Maximo on the phone without the assistance of visual aids? What can I post, or write into a technote or FAQ, that will make it clearer and easier for someone installing Maximo? That's my job, too, and I like it.
What I bring to the Maximo 7.6 installer team is the ability to put myself both in the installer's and in the support engineer's chairs. Even though I am pretty experienced at installers and installing Maximo, there's always a first double-click for me, too.
Keep in mind that I have some expectations of anyone who installs Maximo, the chief one being that this is not like downloading an app on your Galaxy, or installing Office on your Mac. I hope you read and review product documentation, explore our landing pages, search and search again for information on how to do it. No double-clicking and hoping for the best.
Keep an eye out here for my future posts on Maximo installation topics and, as always, let me know what you think.
dmmckinn 1200006SCS Visits (1344)
A great place to start is the Thin
Join IBM Chairman, President and CEO Ginni Rometty and some of the world’s top CEOs and leaders as they share their journeys to the Cognitive Enterprise.
You can find a full list of available video relays at Replays.