Bill Cary - IoT 060001Y279 Visits (6751)
If you’re a TRIRIGA user, by now you know some of the great features of this plat
Our most recent platform release more fully embraces HTML5 and reduces the number of Java Applets used which have many client computer implications. Of course it includes some code fixes and enhancements too. The result is not only improved functionality but the ability to use a wide array of current browsers including IE, Firefox, Chrome, and Safari. All of this brings value to your implementation of TRIRIGA and we strongly recommend adopting this new TRIRIGA Platform.
To get the most out of TRIRIGA, you will need to upgrade your applications as well. Although, older applications will continue to run on the newer platform, the new functionality built into newer applications will not be there. While there are many benefits to upgrading just the platform, there are many more when you upgrade both your platform and applications (note, you cannot upgrade applications beyond the level of the matched platform level).
One last but certainly not least reason to upgrade is supportability. IBM TRIRIGA makes every effort to stay current with its supporting technology but as the technology business changes at an ever increasing pace, we can only support our products on the technology they were built on for so long. Generally, we try to support our products for 5 years but there are sometimes reasons beyond our control that cause us to end support for products earlier than that. When End Of Support (EOS) is eminent, we work hard to notify clients many months or even years in advance. All clients and users should sign up for notifications on any IBM products you use at the following link:
The table at the link below shows products that have already reached EOS as well as the list of products we currently support. Note that IBM is unable to accept PMRs on products that do not have a support agreement that covers them. As of today, all TRIRIGA Platform versions prior to 3.3 are EOS and all applications prior to 10.2 are EOS.
AcdntlPoet 2700019V2G Visits (9944)
5 minutes of smart: Tracing project requirements - By using an automated tool to facilitate tracing project requirements (in this case, Rational DOORS Next Generation), you can take charge and make managing project requirements a smooth, continuous process.
5 minutes of smart: How to link requirements to development artifacts - An important initial task to successfully manage requirements in a development project includes linking requirements and artifacts. Choosing the correct link type is key. Learn about links types in a typical RM tool such as Rational DOORS Next Generation. You can also experiment with the DOORSng tool in a 60-day free trial.
You can expand your tracing skills for free. IBM Rational DOORS Next Generation, the automated requirements management platform, makes following the links between a requirement and its origins, a requirement and other requirements, or a requirements and other artifacts, much easier. As an experiment, sign up for the fully functional 60-day free trial of DOORS Next Generation and re-manage a project you've already finished for comparison, create a new sample project to manage, or start building requirements management for a project you're about to begin for a client.
AcdntlPoet 2700019V2G Visits (10041)
Rational DOORS Next Generation now lets you create client extensions. Extensions are complete web applications that run inside a dedicated area of the DOORS user interface, allowing users to embed custom web content. IBM Bluemix provides a powerful and easy-to-use platform for hosting web applications and extensions.
Integrate Rational DOORS Next Generation and Evernote, Part 2 - In this tutorial, the second of three parts, see how to build a web front end using the Express JS framework, and how to allow users to authenticate to the popular note-taking software Evernote using OAuth instead of using a single developer token.
Integrate Rational DOORS Next Generation and Evernote, Part 3 - In this tutorial, the last of three parts, see how to build a web front end using the Express JS framework, and how to allow users to authenticate to the popular note-taking software Evernote using OAuth instead of using a single developer token.
In this 3-part series, you've seen how to build an integration with Evernote. We started with the API and moved on to building a standalone Node.js web application that allows users to browse their Evernote data. Then you saw how to adapt this web app into a DOORS Next Generation extension. I hope that this example has given you a taste of what can be achieved with DOORS Next client extensions and a sense of how easy it is to build and deploy your own extensions using Bluemix.
Free trial: Try Rational DOORS Next Generation free for 90 days. Let this platform for global team collaboration help you manage requirements more effectively and share common administration of users, servers, and projects.
AcdntlPoet 2700019V2G Visits (9809)
IBM has been delivering Internet Of Things solutions for a Smarter Planet even before the campaign launch in 2008
Check out this Introduction to the IBM IoT Foundation on Slidshare:
I am new to the IBM TRIRIGA Support organization, working as a Level 2 Support Engineer. It has been my observation when reviewing PMR's that there is a lot of time spent going back and forth between the customer and the support engineer. It seems to me that this is due, in part, because not enough information was initially provided. Many times I have seen, in a PMR, that the customer is getting some error. Sometimes they just say they are getting an error or they may report the specific error with no information about how it happened, what version they were using or what they were doing. Many times there are vague steps with our client thinking that TRIRIGA engineers should know what they are trying to do.
I wanted to share what happens in support so that clients might understand why information about a problem is so important. When support receives a PMR we try to reproduce the issue based on the information given to us. If we are not given enough information, we are forced to collect it by making requests that can take days or even weeks to accomplish. Time zones play a role where each email can take a full day to get to the right people and get a response. In some cases, if we are provided with not enough information we may fail to replicate the problem which does not mean it is not an issue, it just means we may have replicated incorrectly because we are missing information or there are configurations or customized workflows that we do not have. There could be something in the way that the customer is doing something versus how the support engineer is doing something, because with software, there can be more than one way of doing something. If we need to get additional information it just takes that much more time.
We recognize that your time is valuable and it can be frustrating going back and forth to get the necessary information to reproduce an issue. What would help us in IBM TRIRIGA Support, is when entering a PMR, clients provide detailed step by step instructions as if you were asking your non tech-savy grandmother to reproduce. It may sound corny but it really is all in the details. As I mentioned, there could be more than one way to do something and left to our own devices, we might not do it the same way as you (the customer), so the more details the better.
If you have ever cooked and followed a recipe you are following steps. You might think of that approach for entering your steps to reproduce an issue.
Your time is valuable and we recognize that. The more detailed you are with your initial entry on the PMR, the less time spent going back and forth trying to get the steps and more time can be spent on reproducing and resolving your issue.
Remember, we do have a document we often call a “Must Gather” or “Information To Collect” document for TRIRIGA PMRs. You should always submit this when you open a PMR. You can generally fill it out and save it so you always have it handy to attach to PMRs, just remember to update it when something changes. See it here:
AcdntlPoet 2700019V2G Visits (9761)
Introduction to IBM Rational DOORS Next Generation- Using office tools for requirements management is like using scissors to cut your lawn. Use the right tool with Rational DOORS Next Generation.
AcdntlPoet 2700019V2G Visits (9369)
Continuous Engineering for the Electronics Industry- See how IBM continuous engineering solutions can help you tackle the challenges and opportunities of Mobile, Internet of Things and Software and help you Define better, Design Faster, Develop Smar
Learn more about the IBM Internet of Things Continuous Engineering Solution: Tools, best practices and services to help organizations create the connected products at the heart of the internet of things. The IBM Internet of Things Continuous Engineering Solution is designed to help manufacturers create smart, connected devices for the Internet of Things. This solution helps teams adopt continuous engineering practices to address cost, time and quality challenges in delivering complex, connected products. IBM is now adding new product line engineering (PLE) features to help engineers streamline the design of product lines while reducing data duplication and the chance of design errors.
And don't miss the featured white paper: The
Richard Lesses 2700011KU1 Visits (6835)
Hi there! You may already know me. I have posted a number of entries to Asse
The graphic for the Asset Management blogs says: connect, learn, and share with the experts. In my case, I learn and share at the same time. My product is Maximo Asset Management. My support area covers installation, configuration, upgrading and tuning Maximo in a wide range of environments. My blog entries over there cover that territory exactly.
My method is straightforward. For example, I learn how to install Maximo 7.6 with WebSphere and DB2 on Windows Server 2012. This part takes a while. In my case, I was a small part of the team that developed the Installer. More on that later.
So, long before the product was released last December, I requested a Windows Server 2012 VM with enough memory and disk space to install the product. I downloaded the newly-posted images for Windows 2012 64-bit, expanded them, and, following the latest installation documentation, installed the product. All the time, I took screen shots on every screen, taking note of what I changed from the default values, and why. Then I wiped out the VM (reverted to basic OS snapshot, actually) and did it again. And again. And again. I changed some of the variables: installed to Oracle, installed to SQL Server, installed a second Maximo instance, and so on.
Then I rolled it back again, and started writing the blog. Using the screen shots and notes I had taken, I wrote the blog draft like this:
First, download the product from Passport Advantage (htt
The welcome screen (02-welcome)
The installation planning screen (03-
Select Install Product
The final result is a bit more lucid than my draft, starting here. I published the first entry the day Maximo 7.6 came out. I'm very proud of that entry and my ability to get it published on release day.
Now, how is this blog different from the Asset Management blog? The key is in the title: Notes from IoT Support. Here, I'll write about supporting Maximo, not just how to get it running and keep it running. When I crib from the Asset Management blog, I'll condense and summarize. To take from my example above: My entry on Installing Maximo 7.6 would briefly cover the installation steps, then touch on the experience of installing it.
What did I mean earlier by being a small part of the Installer team? Well, I'm not a programmer, or a project manager. I'm a support engineer. My job is to help everyone install, configure, upgrade and tune Maximo. My perspective during the project was two-fold: What's it like to install from the point of view of someone installing Maximo? Secondly: What's it like to support someone or a team installing Maximo? The questions keep coming: What do I need to learn and share about installing Maximo 7.6? How is it different from earlier versions? What's really different from installing early versions? What may be obvious to the experienced product installation team member may not be so to me, or to you. Where are those places? What is going to trip up the professional Maximo installer? What will the new Maximo administrator see when he or she does that first double-click? How do I explain installing Maximo on the phone without the assistance of visual aids? What can I post, or write into a technote or FAQ, that will make it clearer and easier for someone installing Maximo? That's my job, too, and I like it.
What I bring to the Maximo 7.6 installer team is the ability to put myself both in the installer's and in the support engineer's chairs. Even though I am pretty experienced at installers and installing Maximo, there's always a first double-click for me, too.
Keep in mind that I have some expectations of anyone who installs Maximo, the chief one being that this is not like downloading an app on your Galaxy, or installing Office on your Mac. I hope you read and review product documentation, explore our landing pages, search and search again for information on how to do it. No double-clicking and hoping for the best.
Keep an eye out here for my future posts on Maximo installation topics and, as always, let me know what you think.
AcdntlPoet 2700019V2G Visits (11228)
Advanced concepts of IBM Rational DOORS Next Generation- In this video we present some common administrative tasks that one may need to perform as they are getting started with an IBM Rational DOORS Next Generation requirements project.
1. creating a requirements management project from a template.
Rational DOORS Next Generation project page on jazz.net (htt
Advanced concepts of IBM Rational DOORS Next Generation. Note the other DOORS playlists:
Introduction to Rational DOORS Next Generation for DOORS Users: http
Requirements Methodology: http
AcdntlPoet 2700019V2G Visits (11534)
On July 29th IBM announced the launch of a new community, IBM developerWorks Recipes, designed to help developers – from novice to experienced – quickly and easily learn how to connect Internet of Things (IoT) devices to the cloud and how to use data coming from those connected devices. Users of developerWorks Recipes can tap into IBM'
Read the full press release here: http
AcdntlPoet 2700019V2G Visits (12338)
In this two-part blog series, Bruce Powel Douglass, Ph.D.(Chief Evangelist, IBM Analytics) discusses security in the Internet of Things world, both in terms of the connection and well as the devices themselves.
Securing the Internet of Things. Part 1 – Security in a world of connected devices: Time was when smart embedded devices needed little or no security. They were, for the vast majority, disconnected devices that performed simple dedicated functions. Now, as we hear ever more about the Internet of Things (IoT), it seems everything is connected over the web. Washing machines are connected over the web. This allows unprecedented capabilities for both consumers to connect and manage their lives and for vendors to improve services, monitor usage patterns, deliver updates, and address emerging markets. It is not, however, without risk. [Read more]
Securing the Internet of Things. Part 2 - Securing the ‘Things’ of the IoT: In my last post I discussed the overall challenges of securing the Internet of Things. In this post I focus primarily on the "Things" of the Internet of Things. Certainly securing the cloud end is important as well, but there has always been far more emphasis on cloud security than on device security. I think there are a number of essential aspects of a development environment for designing secure systems [Read more]
AcdntlPoet 2700019V2G Visits (8839)
The Internet of Things now has a new YouTube channel which can be found here:
Currently the channel hosts more than 60 Maximo videos created by Support and Development with more to come.
Many of the videos give step by step demonstrations that can help with configuration and use of Maximo.
Titles now available on the channel include ...........
AcdntlPoet 2700019V2G Visits (8430)
IBM Smarter Support has released four videos covering the benefits of the organization.
These videos, as seen in the embedded playlist below, cover the high-level topics of: clients success, the value of smarter support, renewing subscription and services, and engaging with smarter support.
Direct links to all the videos can be found at:
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AcdntlPoet 2700019V2G Visits (10206)
A new Items Master training module has been added to the Maximo 7.6 training. The training simulations have a short lecture, an exercise and end with a short quiz. Each simulation will take approximately 20-30 minutes to complete and can be repeated as many times as necessary. The training is open to all Business Partners and Customers at no cost. Please feel free to share this link as well so others may benefit from this trai
The Items Master Module topics and simulations include:
So check out the new Items Master module today at: http