We sometimes hear in support, that TRIRIGA performance is slow. No other details are given. That doesn't help us out a lot. We need to know more, like what was going on at the time that? Is it impacting the entire system or just one area?
Performance of TRIRIGA is a bit complex. and there is rarely any one thing that can be done to improve performance. Performance can be impacted by hardware, network connectivity, software versions, queries, indexes, customizations, configurations and more. The answer to performance concerns is often solving some combination of these things. But some things can be reviewed to help point you into a direction where to look and what to do.
Some things like hardware and network connectivity are out of our control and need to be reviewed by your own IT department or a business partner to perform a health check or performance analysis on your system. We do provide a list of minimum hardware requirements that TRIRIGA should be running on in our installation guides. We also have a compatibility matrix to show you what configurations are supported for your particular version here: http
To help diagnose the problem, TRIRIGA has performance logs that can be enabled, retrieved and analyzed. There is a wiki page that describes the process of enabling the performance log files as well as analyzing them, which can be found here:
The wiki will walk you through how to enable the performance log and then analyze the output.
In case of performance concerns, TRIRIGA Administrators should ALWAYS review best practices to ensure they are following recommendations before entering a PMR. The wiki regarding Performance can be found here: http
Once you have the performance log, you can create the following pivot table to help identify where something is taking too long.
Generally, if something is taking longer than 10 milliseconds then it is taking too long to. For instance, in this example, you can look at the query for the report and see if it is optimized correctly. You may need to look at your database to see if anything needs to be adjusted at the database level.
It should be noted, that if you are using multiple servers in your environment, you would need to access the console from the server that is having the problem. If you have 3 UI JVM's and 2 process servers, where one of them is the workflow agent and you know you are having issues with workflow performance, then you would access the console from the server that has the WF agent running.
So using the performance log can help you identify what could be taking so long and if you enter a PMR that is something that can help us out as well. It is important to remember, that TRIRIGA Support is committed to every clients success, however; performance is not typically covered as part of the support agreement. Our goal will be to help point you in the right direction but since most performance inhibitors are unrelated to TRIRIGA, the support team cannot commit to resolving performance related issues. We may advise you but the resolutions are often up to you.
JohnONeill 270004JPGF Visits (8926)
You may encounter an issue where the MS Outlook Reserve Add-In is not functioning properly. What you see is that the Book Selected Room button flashes briefly nearly off the page such that you can only see the left edge, then the Book Selected Room button disappears. Also the Book Selected Room button at the bottom and most other controls never come in to focus. Other controls do not function and no reservations can be made.
Following is an image of the MS Outlook screen in question.
This may be caused by a configuration of Registry and IE Compatibility Mode setting.
Resolving the problem
It is necessary to ensure that the correct registry entry exists AND that Internet Explorer Compatibility Mode is not set.
Here is a link to the Microsoft web page that describes the FEAT
JeffLong 270005B0Q4 Visits (9944)
Planning for a new install or migration of an existing IBM Tririga install can be a complicated endeavor because there are so many different possible configurations for the IBM Tririga n-Tier architecture. Below are some links that will help you with your planning.
This is a lot of information to go through, but taking the time to review this information during your planning phase of your install or migration will allow you to make informed decisions based on your intended use of the IBM Tririga product and plan accordingly.
Chris K 270004Y3TR Visits (8985)
Having been on the customer side of the IBM Support dialog, I often wondered why I was always asked for version information for my PMRs. Now that I have been working on the IBM TRIRIGA Support team, I understand why. The purpose of this blog will hopefully shed some light on this for the customers as well as improve the customer experience with the IBM TRIRIGA support team.
What the IBM TRIRIGA support team will be doing in the weeks ahead to help make things a bit easier is ensuring we have up to date information about customer versions of the IBM TRIRIGA Application Platform, IBM TRIRIGA CAD Integrator (if applicable), and other third party components required for a running the TRIRIGA application. To that end, we will be asking for information from you if you open a PMR without including the version information for the IBM TRIRIGA issue (whether it is an application, platform, or CAD Integrator issue). Additionally, if you do not indicate what environment this issue applies to and the associated version information for that environment, we will ask for that information as well.
What you can do to help is to provide this information up front when you open a PMR. I suggest keeping a document with the environment configuration information. Having been on the client side of this picture, I know how I ended up making the IBM PMR process easier for me. Knowing that I would be asked version information right out of the gate, I kept a document which had the version information for the main product as well as versions of other products in our configuration that could have an impact, in any possible way, to the problem being reported. I found that this greatly smoothed out the initial response from the support team I was working with and also led to quicker turnaround time on the PMRs I submitted. While I cannot guarantee that the PMR turnaround time will be significantly improved, it should at least reduce multiple communications regarding the configuration of an environment. The main reason for back and forth about version information that I have seen is that the support team assumes the information provided will be all that is initially required to work the problem. While working and researching the issue, we may come to find that we need some additional version information (think operating system, 3rd party tool versions, etc...). Having the information up front when you open the PMR should prevent this from happening.
What I, and the rest of the IBM TRIRIGA Support team will do is look for this information on any new PMRs. If the information is provided in the PMR, we will check to see if the information has been stored on a customer record that we have set up in a tool we share with our L3 engineers. If you provide information and that customer record is not up to date, the engineer will update the information based on what was provided when the PMR was opened. If the information is NOT provided in the PMR, the engineer should ask for all of that information. I know that several of our clients are already familiar with that process and are providing that initially. We will do our part to smooth this part of the PMR process.
If you found this information helpful, please be sure to "like" it and be on the watch for my next blog regarding deployments.
RohitBalduwa 2700066W8H Visits (10968)
You might encounter some problems where the Lifecycle Project Administration (LPA) projects and templates are missing, or application dashboards are not loading post upgrade activities or any sudden database or application failure.
The direct solution is to run re-index for the application. This will regenerate the metadata (query triple store and Lucene text store indexes) required to load the page.
Error instantiating the template....
Error deploying predefined templates....
Example (click the images below for larger views):
In-case the indices are corrupt or missing, error seen on LPA admin page:
Post jts reindex done, the LPA templates and projects will be visible now.
For LPA templates, the metadata is in the jts application, so just reindex of jts will help.
Note: Collecting logs will not help you and either run the firebug to troubleshoot further.
For Dashboards, run it for JTS and the corresponding application.
Important: You must shut down the server before you run the command.
Chris K 270004Y3TR Visits (9975)
Configuring secured SAML with WebSphere requires web pages to be protected. The design of the TRIRIGA application does not currently allow you to set up the EAR or WAR (depending on TRIRIGA platform release) to include web page protection. The ability to protect the web pages in this manner would require a major change in the TRIRIGA platform, so this would not be viewed as a defect but as an enhancement.
So, what can I do to get this level of security? Your best option is to check the Request For Enhancement (RFE) site to see if someone has already requested that this be required in a future release. If an RFE exists, vote for it. The more votes an RFE has, the more likely it is to be included in a future release. If an RFE does NOT exist, create one and be sure to go to the Service Management Connect (SMC) forum and solicit votes for your enhancement request. Below is information about the RFE process that I provide to customers when a PMR leads to this sort of issue.
You might consider submitting an enhancement request via the Tivo
On the RFE page, there are 2 pick lists under the title Filter the page content by brand and product that will help you start the search process for existing RFEs regarding the TRIRIGA application. Set the left hand pick list to Internet of Things and set the right hand pick list to IBM TRIRIGA Platform. Next to this right hand pick list is an arrow pointing right. Click on it and the list will automatically filter based on the selections in the pick lists. Underneath these pick lists is a search text field. You can enter text there to further refine your search. For this issue, I typed SAML in that field and clicked the Enter key. There are 2 RFE entries listed as a result. If, after reviewing the entries, you determine they do not fit your requirements, create a new RFE. If the existing entries DO fit your requirements, vote for them.
Inside each RFE record is an ID field. This field is immediately below the title of the RFE. In order to solicit votes for your RFE, navigate to the SMC forum for IBM TRIRIGA Platform and create a new forum entry with the title of your RFE. In that forum post, be sure to include the merits of your RFE and provide the ID. This will make it easier for people who want to vote for your RFE to find it via the RFE home page. Remember, the more votes for a particular RFE, the more likely it is to be considered for a future release of the IBM TRIRIGA Platform.
dmmckinn 1200006SCS Visits (9634)
Looking for information to help with the planning and installation of your IoT Continuous Engineering solution?
The IBM Internet of Things (IoT) Continuous Engineering Solution is an integrated solution for systems lifecycle management. The combination of products, components, and practices is built on an open integration platform so you can share plans and requirements, model artifacts, and manage testing while applying best practices and built-in process guidance.
Below we have pulled together a collection of reference material from the Deployment wiki on Jazz.net:
AcdntlPoet 2700019V2G Visits (8349)
Faster calibration with Maximo Anywhere - Calibration on Work Execution enables you to complete your calibration work orders in the field, in disconnected and connected environments. With it's simplified UI, you can quickly capture the calibration data that you need and receive immediate tolerance validation.
dmmckinn 1200006SCS Visits (10432)
Knowledge sharing: Below are the top 20 technotes for our Maximo, Tririga and Continuous Engineering products that were most accessed on the web thus far in 2016. We hope that highlighting them here will provide you with the information you need to avoid issues or find quick answers as you work through your
Shradha_S 270007543G Visits (4367)
If you are using RTC's Pessimistic locking feature, it doesn't work for third party editors like Microsoft Office.
For the above issue, a defect has been identified with third party editors. Below are links to the related defects:
--> Open any Microsoft Office extension (.docx) file using "Open with" option in external editor, the file remains in read-only mode and saving change in the files gives an option to do a "Save As", rather than updating the original file.
To summarize, the read-only doesn't work if the file is edited with Eclipse embedded editor, but the same works if the files is opened using an External editor.
You can also refer the below link for more details:
AcdntlPoet 2700019V2G Visits (7622)
Maximo supported versions and fix information March 2016 - Get to know Eleri Gregory and Navin Desai as they discuss info
GiuCS 270003E2P0 Visits (7699)
This is for those of you who have more than 1 application server setup!
After spinning off the TRIRIGA application server into 2 separate application servers you are checking all to see if the second application server is set as the original one, the Licenses in the second application server show 'No' in the Licensed column in Administration > System > License, but the licenses have not expired.
First thing you try is to use a user id to log into this application server. There is no problem in the front-end application, any users can log into both application servers.
This was observed before as a cache issue. Sometimes during installation of a second application server the licenses at first have a problem fetching the correct status from the database and this information gets stuck into there.
What you need to do is to go to the Administration Console and Clear the Global Cache. Log back into the application and check the Licenses again. In most cases this is resolved as it is just a misalignment from the actual database information and what is cached.
If not, contact IBM support.
More information about cache clearing: How
Romain_Barth 2700076HKB Visits (8070)
Moving a linkset from a link module to another link module in DOORS 9.
The DOORS 9 client does not provide such a feature. However, it is possible to perform this task by running a DXL script.
AcdntlPoet 2700019V2G Visits (8110)
Getting Started for Gateways in IBM Watson IoT Platform - With the introduction of the concept of gateways to IBM Watson IoT Platform, applications can receive data and control devices which are connecting through a gateway. Gateways are specialization of devices, because they share almost all of their characteristics and behavior with regular devices (events, commands, device management). Gateways have the additional permission to register new devices and act on behalf of a device that is assigned to the gateway. To support gateways a new property was introduced in device type. This new video demonstrates how to get started with Gateways in IBM Watson IoT Platform. Find out more at
New White Paper: MinGW with IBM Rational Rhapsody" provides information about how to set up a MinGW environment with IBM Rational Rhapsody
dmmckinn 1200006SCS Visits (8288)
A new white pape
This paper provides information about how to set up a MinGW environment with IBM Rational Rhapsody and includes information on the following topics:
Looking for other Rhapsody product documentation and support resources?
Preview our new IBM Support Portal beta at: http