As my role as a new TRIRIGA L2 support engineer grows, I can see many ways a client can help expedite the resolution by following simple best practices. Knowing where to find information and how to use it is a key factor. Let's face it, there is a lot of information out on the IBM sites not to mention the internet. Sometimes it can be overwhelming so I'd like to go through some of the tools available to our users and explain what they are.
Document Control Facility documents (DCF's) - are technotes. Sometimes they are based on a client who had a particular issue and how it was resolved. Other times they may be knowledge our team has and wants to share or clarify. The resolution could be a fix that is in a fixpack or it could be a mis-understanding of how the functionality should be used. One of the most powerful IBM support tools for finding content is our support resource pages. The link below will take you to the TRIRIGA Support Resources page where you will find the most relevant links to most of our client needs. In addition, you will find tabs at the top of that page that will take you to a TRIRIGA help page where single click buttons allow you to quickly find relevant documents to the subject you are searching. Of course you can always search using Google and much of our content that is not protected is indexed there. Content is always being added, so keep on checking.
Communities - IBM has developed these communities that people can join that relate to a particular indu
This is where you will find some of the many blogs written by people from IBM who have information to share about TRIRIGA. You have the capability to set up notifications to be daily or weekly, so you get notified of when there is something updated and you may want to read. A good idea is a weekly notification where you get a summary of what has been added during the week, so you can then scan and determine what you may or may not want to read.
In addition to blogs, one very powerful aspect of the TRIRIGA community is forums. These are monitored by people from support, development, documentation, services, other clients and more. If you have a question that falls outside the scope of support, for example, a customization question, you can ask it on the forum and you have a world of people who may be able to help you answer it.
Social Media - if you regularly inter-act with a support engineer, you might want to consider following them on LinkedIn, Twitter, or Facebook. They might post / tweet something that will point to a blog post or a community that might be worth a read. It is yet another way to keep informed about the latest news. Depending on how often you use social media, it can be a quick way to find out about something without having to wait for your weekly notification to read about it. You might also hear about upcoming user group events this way as well.
YouTube - You can find some good how to videos if you need to know how to do some
User Groups - User Groups are a great way to meet other customers and talk about how they are using the product, especially if they are in the same industry as you. They might have found a way around some problem that you are experiencing. Plus you are able to meet IBMer's face to face and ask them questions or find out what is up and coming about the products. They can be as large as IBM's InterConnect which encompasses many software products. Or there are the smaller, regional user groups like TRIMAX which only covers TRIRIGA and Maximo products. These are a valuable way to get information. If you can, you should try to go to one.
How do all these tools help the client? It is sharing information that the client might otherwise have to enter a PMR. Depending on the complexity of an issue, a PMR requires considerable data collection and replication of issues to determine if it, in fact, works as designed, is a defect or may be user error. All these information avenues puts the client in the driver seat. They might see something they might want to consider using in the future or can avoid entering a PMR. It's all about sharing information and staying current.
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From the Asset Management blog, here are three posts covering new features released with Maximo products under version 7.6.2:
New Features in Maximo for Service Providers 7.6.2 - The latest version of Maximo for Service providers offers new features, such as labor-based price books, customer agreement templates, and updates to customer billing. [Read more...]
New features in Maximo for Aviation version 7.6.2- The latest version of Maximo® for Aviation offers new features to help you maintain the safety of your aircraft and comply with regulations. Several enhancements simplify and improve customer-management and procurement processes, and a new application enables you to schedule work and resources for aircraft and locations. [Read more...]
New Module introduced in Maximo 7.6 - Analytics - I have been asked by a few of my clients about this new module that has appeared in Maximo 7.6. There are 3 applications that are listed under this new module. I have listed a general description of each application and what they are used for. I have listed them below for your reference. [Read more...]
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Chris K 270004Y3TR Visits (7882)
For anyone who is confused as to which release of CAD Integrator is compatible with which release of the IBM TRIRIGA Platform, navigate to the URL below for a blog entry on this subject. The blog contains a compatibility table along with information on how I derived the information in that table.
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So, you upgrade your version of CAD Integrator and now, when you try to login, you get an error indicating that no valid application definitions exist. Do you think "What sort of dark magic is this?" or do you think something a bit more normal like "What? But I was able to login via CAD Integrator before, why am I getting this error now?" Either way, it can be quite frustrating. Fortunately, the SMC wikis and forums can help shed some light on the issue and help get you to a point where this problem is a thing of the past.
When the 12.x release of CAD Integrator (CI) was first released, Ryan Koppelman created a Wiki on the Service Management Connect (SMC) site regarding application definitions. If you are seeing errors when you are attempting to connect via CI to your IBM TRIRIGA Application, review the information at his wiki entry via the link below.
When the 12.1.x release first came out, Martin Burch created a wiki specifically about the "No valid standard application definitions were found. Check the server environment and log." message when attempting to connect to TRIRIGA. The information at the wiki, which you can access via the link below, was for a very specific set of circumstances. Review the information at the very start of the wiki to determine if this may be the cause of the issue in your case.
Since the Application Definitions require an application component, if you only upgrade your platform and leave your application at a 10.2.x release, you would need to manually load the application definition components. Martin created the following wiki entry about how to do this via the URL shown below specifically for the CI 12.1.x releases.
Along these same lines, Martin created another wiki entry on performing the same manual import for the CI 12.0.x releases.
You might also want to post a question in the CAD Integrator forum via the link below. You will see entries in that forum from Martin as well as Ed Silky, a principle architect and developer for the IBM TRIRIGA Platform. In addition to posting questions there, you may be able to find an answer in one of the existing forum threads. There are several pages worth of entries in the IBM TRIRIGA CAD Int
GiuCS 270003E2P0 Visits (8841)
Where to start? Well, let's take a look at the server.log and see how smoth the system is running...
2016-01-30 01:22:10,896 ERROR [com
tuning)') Report handled exception: com.
OMG, you see a lot of messages stating Broken Pipe! There is got to be something wrong, right?
Well, not necessarily...
These messages are rather usual in a TRIRIGA system served by Weblogic.
If not, there is no need to take action about those messages
If so, there are a few steps you can take to prevent performance degradation related (or even not) with those messages. Engage your DBA and ask for
AWR reports. That should give you a feel for where long-running queries or heavy page loading occurs.
For more performance tuning please refer to the Best Practices under this technote:
No need to say this does not occur in WebSphere
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IBM Rational DOORS Next Generation: Basic Navigation - Getting Started with IBM Rational DOORS Next Generation: Basic Navigation By Yianna Papadakis Kantos
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Migrate an application from Azure to Bluemix - Bluemix is an implementation of IBM's Open Cloud Architecture, leveraging Cloud Foundry to enable developers to rapidly build, deploy, and manage applications and services. Although Microsoft Azure, another popular PaaS platform, shares quite a few similarities with Cloud Foundry, several elements still need to be addressed when porting Microsoft Azure applications to IBM Bluemix.
This tutorial will take you step-by-step from creating a Node.js app on Azure and then migrating that app onto IBM Bluemix; it will also give you the key differences between Microsoft Azure and IBM Bluemix from a developer's point of view. [Read more...]
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Maximo 7.5 - Configuring Multiple "Go To Application" Options: Enabling multiple GoTo options for a field in Maximo by Roberto Palma.
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You've likely seen our recent announcements including our new IBM Watson IoT division and our new global IoT headquarters in Munich.
The platform will offer all of the features that you’re familiar with and will be expanding with new capabilities across Connect, Information Management, Analytics and Risk Management.
So login today and take a look!
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Exploring Maximo Downtime in Watson Analytics! Are you ready for a life-changing data analysis experience? Watch as Pam Denny highlights Liz, a fictional data analyst at a global manufacturing corporation, use Watson Analytics to explore Asset Downtime. She'll begin by simply importing a Maximo .csv file into Watson and have Watson guide her thru various data explorations, and analytic views. She then creates an InfoGraphic Dashboard of her explorations and analytic charts to share with her peer and management team. INCREDIBLE!
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If your current version of Rhapsody Design Manager (RDM) is v5.0.2, you can now directly upgrade to v6.0.1; previously you must upgrade to v6.0 first. Note that the direct upgrade process is only supported from version 5.0.2 interim fix (so called iFix) 011 or higher, so you still need to apply the
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Managing your security groups in TRIRIGA
There are some things to know about managing your security groups in TRIRIGA. Out of the box, TRIRIGA comes with pre-defined groups based on various roles. You might be able to map one of your roles to an existing security group. But if you have a need to make additions to an existing group, then it would be best to copy the group that it closely resembles. Then you can modify it for your needs. It is best to know what out of the box groups offer and what your needs will be. Then you can determine if you can use an existing one or create a new one. It is a best practice to copy an existing group and make changes to the copy if you need to remove or add access. This way if something is not being granted correctly, you can refer to the out of the box role to see if the problem still occurs.
It should also be noted that you do not have to define one giant security group if you have a user who might have multiple roles. For instance you might have a user who is a Lease Manager but might also have a role with Facilities Maintenance. You would associate the user to 2 different security groups – one for Lease Manager and the other for Facilities Maintenance. This way, if you end up with security issues, the best way to troubleshoot them is to remove groups until there is 1 associated to the user. Test. Then remove that group and add another one.
The exception to coming security groups is the Administrative group. This is a group that should not be copied. This is because it is a special group with special privileges. Copying this group would not copy all the privileges. You can certainly add users to this group. But as mentioned, this is a special group. You might not want to have all users in this group. Instead, you would want to consider putting your Administrative users in the TRIRIGA Application Administration group. This group has most, if not all Administrative privileges that would be needed by an Administrator.
If you do have a need to create your own security group, then it is best to first map out the access that you want it to have. See if there is an existing group that resembles what you are looking for. Then copy it and modify to what you need. Copying an existing group and then modifying is certainly easier than creating a new group scratch.
Another important note regarding managing your security groups is defining if they are specific to a specific organization or geography. Depending on how widespread you use TRIRIGA, you could have your data defined across multiple organizations and geographies. You could have Lease Managers in different organizations and geographies but they would not want to see each other’s data so you would have a Lease Manager role for each organization. But there might be some people in a role who would want to see the data across multiple organizations so then the group would have the same access but the organization and geography level would be one level higher to incorporate children in the hierarchy. Once you have defined System Organization and System Geography, then only records that have those fields defined can be accessed. So you need to be careful with the data and access. It is important to note that your group structure can be difficult to manage if your groups combine System Organization, System Geography and application security in the same group. The best practice is to use multiple groups and layer groups for each user.
For example, Group 1 defines System Organization security as \Org
For more information regarding System Organization and System Geography please check out the wiki
After creating or modify your security groups, it is a good practice to go into the Admin Console -> Cache Manager and clear the Security Scope cache.
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Maximo 7.6 - Release long running database connections feature: Turning on and setting up the feature to close long running Maximo database connections by David Leftwich
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How to configure Reverse Proxy for CLM - Part 1: IBM Rational Collaborative Lifecycle Management v5.0, IBM HTTP Server v8.5.5, configuring reverse proxy for CLM, presented by Shradha Srivastav.
And don't miss the other parts to this series, noted below for your convenience:
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Rational Rhapsody: Simplifying the Rhapsody User Experience with Domain Specific Modeling- Andy Lapping demonstrates how to simplify the Rhapsody User Experience with Domain Specific Modeling
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How To: Reassign Pending Approval Records for a Person in IBM TRIRIGA
A person could leave a company or an organization for various business reasons including termination, retirement, layoffs, new job role / promotion in a different organization, or departmental re-organization. In the IBM TRIRIGA, this person (user) could have pending Approval records in the system that needs to be reassigned. IBM TRIRIGA has a process to address this business need. It can be accessed from the menu: Requests > Manage Requests > Other > Reviewer Admin.
The “Reviewer Admin” form allows an admin user to reassign the Approval records that are pending the person leaving the organization. On the form, the user will select the ‘Currently Assigned To’ person and the ‘Reassign To’ person then click ‘Create Draft’ and ‘Issue’ to process it. Then, processing occurs to update the ‘Currently Assigned To’ person’s Approval records to indicate each has been reassigned. The system also creates a new Approval records and assigns to the ‘Reassign To’ person. Standard request processing continues and it completes the Reviewer Admin record. At this point, the ‘Reassign To’ person has pending approvals assigned to review and take action on.
In summary, the ‘Reviewer Admin’ functionality in IBM TRIRIGA assures that pending approval records are not lost in the system when the business situation of a person leaving the company or an organization occurs.
Reblogged from the TRIRIGA Wiki:
JeffLong 270005B0Q4 Visits (8255)
If you are getting an error message that states, “Current browser does not support native SVG.” Internet Explorer 11 64bit (IE11) does support native SVG as delivered.
Customer tested with Firefox and did not get the message. However, when the customer tests other environments at their location with their IE11 browser native SVG works ok.
The conflicting tests of IE11 working on other environments and FireFox working in the environment where IE11 does not makes this tricky to troubleshoot. We will use a test SVG file to test the browser locally and then test the SVG file on the web server to see if it works from both locations in IE11. If the file will test ok on the local PC, but fails on the web server, this indicates a web server configuration issue.
First, create a simple SVG file for testing. Simply create a new text document and copy and paste this into it”
Once this is copied into the file save the file to a known location on your computer and name it “simple.svg”.
Now, open your browser and find and open the simple.svg file that you created. If you can see part of a black circle in the top-left corner of your browser after opening the file, your browser should work with native SVG. The circle part will look something like the example below:
Testing the web server:
Place the same file that you tested on your PC onto your web server and using the web server url with the file location and name included, see if your browser loads the SVG file and if you see the circle part as you did in the previous test. If this test fails, you most likely have a web server configuration problem. If that is the case, please consult your web server vendor for help with configuring your web server to work with native SVG.
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Importing an IBM Rational Rhapsody model into IBM Rational Software Architect - Senior Technical Support Engineer, Pritesh Patel, explains how to import a Rational Rhapsody model into Rational Software Architect