New interim fixes (iFix) are available for Rational DOORS.
Note that all of these fixes include updates to address issues reported in the following security bulletin:
Refer to Fix list for Rational DOORS and DOORS Web Access for additional details about the fixes that are included in each of these releases.
JeffLong 270005B0Q4 Visits (8370)
IBM TRIRIGA Support does all that we can to assist our clients, however; there are processes in place to help ALL of our clients get a consistent level of help.
To help you understand our PMR and APAR process, please see the following:
A Service Request (SR) or Problem Management Report (PMR) is created to request assistance from IBM TRIRIGA Support to help with investigating a problem or to request an answer to a question regarding TRIRIGA.
Due to the complexities of the environments supported and the potential scope of work involved in problem investigation with enterprise software, it may take some time to complete an investigation and can result in a number of outcomes; such as the following SR/PMR resolutions:
With each of these outcomes, IBM TRIRIGA Support has completed their investigation and the SR/PMR has been resolved. What happens next?
When a SR/PMR is resolved as question answered, the PMR is closed and no further action is necessary.
When a SR/PMR is resolved as working as designed, the client is provided with the information needed to take advantage of IBM's Request for Enhancement (RFE) Community. Opening an RFE (Request for Enhancement) allows you to communicate directly with product management and community peers. This request will be reviewed and voted for by all of our clients and support will prioritize based on client response. A client can lobby for an enhancement by engaging other clients to vote and might even post a blog or forum post to gain visibility. Accepted RFEs will be scheduled for inclusion in future releases of TRIRIGA.
When a SR/PMR is resolved as being outside of the scope of support, it means that the assistance requested is not supported by the support agreement and will require a services engagement or support from another vendor. Examples of requests outside the scope of support may include requests for assistance in customizing reports or business logic. Unsupported requests also include support for 3rd party hardware and software products like web servers, load balancers, firewalls, network devices, and/or anything that is not developed and shipped by the IBM TRIRIGA Product team.
When a SR/PMR is resolved as a defect, a new record is created in the system of record to track the resolution of defects. This new record used for tracking the resolution of a defect is called an APAR (Authorized Program Analysis Report). Once an APAR is created, the investigation phase of the reported problem SR/PMR is complete and the SR/PMR record is closed.
At this point, it is now up to the IBM team to verify root cause and provide a fix for the reported issue. This support process is now being tracked and worked as an APAR since there is no more investigation to be done.
When TRIRIGA Support is working on an APAR, we guide our clients who are interested in the progress of the defect to subscribe to the APAR online. This allows them to receive notifications related to the APAR such as when the fix is available for download. We provide instructions on how to subscribe to the APAR online as part of the PMR closure process. No one is required to do this, but if you want notifications on the status of the fix for the defect, you must subscribe.
Why did you close my SR/PMR? I don’t have a fix for my defect yet!
There are times where, from a client’s perspective, they do not feel that they have been provided with a solution for their problem, even though an APAR has been created for the defect. This sometimes results in a client requesting that the SR/PMR remain open until a fix is received and verified. However, this is not how the IBM support process works, and here is why:
The SR/PMR investigation is complete once an APAR is created. At this point the SR/PMR is closed because we have completed the investigation requested and we have determined that the issue warrants either a code or documentation fix. At this point, the APAR process of working on resolving the defect begins.
When a fix is ready, IBM will deliver the fix in the form of a fixpack on IBM’s Fix Central download site. A notice will be sent to everyone who has subscribed to the APAR notifying them that the fix is available. If assistance with installing or working with the provided fix is needed, a new SR/PMR to request that assistance can be created. Sometimes our clients get caught up in the process, viewing it as being complex. However, following this process for SRs/PMRs and APARs remains the most effective process for us to do a better job for you and all of our clients.
The bottom line is, clients may have a difference in understanding about what a resolution looks like based on our support process. We can all agree that resolution is getting an answer to the question or problem. When we mark an SR/PMR as resolved, it’s not lost forever. We can still update it for up to 28 days and we can reference it for years. If an SR/PMR becomes an APAR, we are still working it, just through a different set of procedures.
The important thing to remember is, regardless of the type of record we use to track the work, IBM is committed to solving your issues and ensuring your implementation of TRIRIGA is successful. We look forward to supporting you!
For further edification on the IBM Tririga Support process you can also review our support procedures in the IBM Support Handbook at the following URL:
doboski 310000SJR4 Visits (6863)
In TRIRIGA's Data Modeler, there are 2 methods to add a field to your business object: Add and Find. How do I know when to use them and what really is the difference?
Add is when you are creating a new field that has never existed before. It should only be used for creating brand new fields that do not exist. This not only adds the field to TRIRIGA but it will add t to the database. For example, you want to add the field cstNewField1TX to the business object triContract and it does not exist on any other business object. So you would use Add to add the field.
Find is used when you want to add a field whose name already exists. For example you want to add cstNewField1TX to the business object cstMyObject. We know from above that cstNewField1TX was already added (and we will assume published). You would use Find to search for the field and it would add it to your business object, with all the same information. Then, it can be modified for this particular business object, except for the field name and data type.
If you are looking for a specific type of data - say a Start Date, you would use the Find action to look to see if a Start Date exists and re-use on your business object.
Why does this matter? Because, if you added cstNewField1TX to your business object, you could get errors because that field name already exists on a different object. It could cause confusion seeing the same name more than once in the database. Even if you remove the field, you are removing the field from TRIRIGA, not necessarily from the platform.
doboski 310000SJR4 Visits (9155)
If you are an administrator for TRIRIGA, chances are you have access to Security Manager, which is responsible for granting access to the TRIRIGA applications through the security groups. Prior to 3.5.2, the only way to view security access was to go to the Access tab and then select the Access Configuration sub-tab. That is where you would grant (or remove) access. However, it is not very user friendly in terms of finding something and looking what the overall picture of the access of the selected security group. So in 3.5.2, a new sub-tab was access to the Access tab called Access Summary.
The Access Summary tab will show you in a column format, the permissions of the module/business object, form, tab and section. You are able to filter by each of those fields. But only the module/business object and form filters will have a drop down list. The rest of the filters are free form text so be careful when entering data into them.
It is worth noting that when you go to the Access Summary, it will take a little bit for the data to come up. This is because of the query used to extract all that data. Once you have the data up, you can start using the filters to look at the access. what modules/business objects it has. Or if there is a specific form you want to look at. The permissions field will show the specific permission, if it's Read, No Access or the name of the action, like Asse
This tab should now make it much easier to identify what a security group has access to. If you find yourself limited with what you want to do within the tab, there is an Export button, that will export the data into a tab delimited .txt file. When you click on the Export button, you will get a message letting you know that it will run in the background and you will receive a notification when it is complete. You will want to monitor your Notification notices. It should also be noted that the file is exported to the application server, not your local server. The path of where the file can be found will be in your notification. If you don't have access to the servers, you will need to reach out to your system administrators to get the file for you. Here is what the file will look like when it is imported into Excel.
So there you have it - an easier way to view the access of a security group.
AcdntlPoet 2700019V2G Visits (8173)
Value Add Offerings - IBM Support offers pre-defined block hours of remote support for tasks such as installation, configuration, migration, and performance tuning. Learn more in this IBM Electronic Support video:
See our IBM Watson Internet of Things Value Add Offerings and more in the IBM Marketplace here!
GiuCS 270003E2P0 Visits (9026)
There are many reasons and installation scenarios that can cause Report, specially BIRT ones to fail to export due time out.
Excel exports are often the ones you can observe because all the file formatting happening during export.
Let's focus on Liberty installations, but this recommendation can be used to other web server with some tweaks.
Most of the times this is related to time-out settings, specially for HTTPS (SSL/TLS) connections. A good troubleshooting is performing the same in a HTTP connection, does the report exports? If so, take note of the time you need to export it and plan to extend time-out in HTTPS connections to at least the double of the time.
This is documented in the HTTP Endpoint entry in Liberty Knowledge Center link below:
Look for the sslOptions and also double check the ones for http, all time-outs be equally increased.
AcdntlPoet 2700019V2G Visits (10592)
Maximo data hierarchies in Watson Analytics - Dynamically drill into the details of your Maximo data using Watson Analytics! This video details how to define the data hierarchy in the Data-Refine section of Watson Analytics, and then utilize that hierarchy to drill down in data insights and explorations. Video recording by Pam Denny, Analytics Architect, IBM
AcdntlPoet 2700019V2G Visits (9466)
Here's a developerWorks recipe designed to connect a Texas Instruments AM335x BeagleBone and BLE Bluetooth® Smart BLE SensorTag to the IBM Watson IoT Platform using the IBM Watson IoT Platform Quickstart Service
Overview- PrepareGet Debian Linux for your BeagleBone (if you have BeagleBone Black rev C, you already have Debian and can skip this step). You can install Debian Linux on a Micro SD card and boot the BeagleBone from there. For downloading Debian Linux and booting from a Micro SD card, see http
Continue reading the recipe here
AcdntlPoet 2700019V2G Visits (8445)
Maximo - How to configure Service Layers in Spatial 7.6: A walk through of configuring service layers in Maximo 7.6 by Leandro Pastore
AcdntlPoet 2700019V2G Visits (8864)
Four ways to avoid IoT data fatigue - by Jayant Hardikar - IoT technologies are already well under way to revolutionize every industry ranging from transportation and buildings to manufacturing and environment. With the explosion of sensors, sensor data, innovative ideas of how to harness all the data and vendors who are implementing solutions, there is a real danger of causing data fatigue for the organizations using these solutions, not to mention the end-user or consumer. [Read more...]
Increase office space efficiency with IoT - by Sarah Dudley - Did you know that it costs between $4,000 – $14,000 per year for a workspace for one employee? For a small company of only 100 workers, you’re looking at over a million dollars. For companies with employees in the thousands or hundreds of thousands, that number quickly turns into hundreds of millions, if not billions. This cost covers items such as rent, utilities, desks, tax, insurance, phone services, coffee and snacks, cleaning services, etc. However, despite all of this space – 12 billion feet just in the U.S. – and the costs associated with it, nearly 50% of it sits unoccupied or under-utilized for the majority of the day. [Read more...]
How to self-assess your asset management progress - by Scott Stukel - I work with many organizations with great maintenance programs who feel they are ready to expand into the “World Class” Asset Management realm, but struggle with defining where exactly they are, where they want to go, and how to get there. Some have developed solid high level strategies and possess necessary leadership commitment to move forward; yet, they struggle with making the rubber meet the road. Other groups may have stellar reliability and condition based maintenance capabilities, but fail to connect maintenance, reliability, and the business goals. [Read more...]
IBM’s Harriet Green named as one of the 100 Most Creative People in Business 2017 - by Hannah Merry - This year sees Fast Company name IBM’s Harriet Green as one of its 100 Most Creative People in Business for 2017. From senators to creative directors, this award gives recognition to leaders who are shaping the future of business in the most creative ways. Today’s quick shifting business landscape requires experts of business, art, technology, and social good to act on their visions in fearless ways. As part of this exclusive community of influencers around the globe, Harriet will join the ranks of Fast Company’s Most Creative People community. [Read more...]