dmmckinn 1200006SCS Visits (8556)
Sharing a series of blog posts from jazz.net that provide details about some of the latest releases delivered by our Continuous Engineering development teams.
Arun K Sriramaiah 2700076GE8 Visits (10857)
RTC upgrade from 5.0.2 to 6.0.3
HTTP Status 404 - ProxyServlet: /cqconnector/
Workaround tomcat library for CQ synchronizer 603 upgrade.
1. Before upgrading the CQ synchronizer from 5.0.2 to 6.0.3, take backup of tomcat libraries present in gateway/tomcat folder.
JeffLong 270005B0Q4 Visits (9686)
IBM TRIRIGA Support works on addressing problems through a problem ticketing system where each issue is logged as an IBM Service Request (SR) or Problem Management Report (PMR). IBM TRIRIGA Support manages problems reported via this process.
This page has a Support Resources Home section that provides numerous links to some great resources, including a link to our IBM Service Request system where you can open a Service Request (SR). For convenience, the link for creating a Service Request (SR) is here: http
Alternatively, on the IBM TRIRIGA Information and Support Resources page there are also IBM Support phone numbers that can be used to call for support.
Once an SR/PMR is opened, it can be tracked for updates via the SR tool. You may also request an update at any time and this will notify the Support team to follow up with you as soon as possible.
For the most efficient IBM TRIRIGA support experience, a few guidelines should be followed:
Also, it is important to have one problem per SR/PMR because if the problem reported is determined to be a defect, we will create an APAR for it and an APAR also can only cover one distinct problem and we can only create on APAR per SR/PMR. More information about SRs, PMRs, and APARs can be found here: http
Please keep in mind that if all issues are logged as severity 1 issues, this is a misrepresentation, and IBM will be unable to provide adequate timely resolution for truly critical issues for all customers.
Keep in mind that any inside knowledge about your particular problem or environment is good to provide as well because Support deals with a wide variety of issues and test cases and might not be aware of how a particular customer has customized their envi
Finally, try to be prompt and clear in your responses as we communicate during the resolution process. Especially with high priority issues. The quicker you can reply that you have received any updates and let us know your response, the better. Again, due to the large volume of issues coming in, by quickly responding it can ensure that your issue remains at the forefront of the minds of those involved.
For additional guidance on the IBM TRIRIGA Support process, please see the following link for our IBM Support Handbook: http
AcdntlPoet 2700019V2G Visits (9872)
Maximo - Create a Fixed Price Work Order in Service Provider: How to create a Fixed Price Work Order in Maximo by Navin Desai
Rational Publishing Engine: Generating documents with JSON data from Atlassian JIRA - In this demo you’ll learn how to construct a URL to obtain JSON data from JIRA. You’ll then add the JSON schema in Rational Publishing Engine Document Studio and generate a document from a template designed to display JIRA issues. This video was recorded using IBM Rational Publishing Engine version 2.1.2.
For more information, see Integrating JIRA with Rational Publishing Engine: http
Arun K Sriramaiah 2700076GE8 Visits (9432)
GIT RTC integration (How to clone repository via http, file size greater than 300 MB)
How to clone repository via http, file size greater than 300 MB.
Node.js based server for RTC and Git integration:
Tried with below scenario combination but was unable to clone repos, via ssh if the file size is more than 300 MB.
a. GIT RTC integration (how it's descibed in the officicial documentation for RTC 6.0.2):
1) set the value (--m
AcdntlPoet 2700019V2G Visits (10454)
Using an Agile approach to scope software projects - Authored by Christina Lynch: Software development methodologies are often religiously observed. But we think you stand to lose out by arbitrarily closing yourself off to alternatives. That being said, when it comes to the software scoping process, the best tool for the job is Agile. Why? Because it’s proven time and time again to provide an effective and efficient framework for propelling new software initiatives forward.
Helastel take project scoping very seriously indeed and the results of doing that speak for themselves. It boils down to posing the right questions about what the business requires, while gaining a 360 degree understanding of user perspectives, to plot a pathway to the optimum end 'product'. Here's why an Agile methodology lends itself so well to supporting that process. [Read more...]
AcdntlPoet 2700019V2G Visits (9786)
Maximo Required Field based on a Condition - How to make a field required based on a condition By Roberto Palma
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Getting started roadmap for Rational Team Concert- Article author: Dejan Custic, Persistent Systems Ltd. Rational Team Concert (RTC) is a collaborative tool that helps software development teams organize work and monitor progress in an agile, continuous delivery environment. Continuous delivery is about delivering software frequently. It focuses on speeding up the deployment pipeline – from source code to customer-executable code. Increasing delivery speed often necessitates increasing agility – the need to make changes to code (and to designs) frequently either to correct design faults or to adjust to changing customer demands. With the following features, RTC assists teams to be agile and to deliver continuously. Note: The resources listed on this page were created for a specific release, but also apply to later releases. [Read more...]
AcdntlPoet 2700019V2G Visits (7211)
Rational Team Concert - Quick Planner Demo: This video demonstrates the Quick Planner feature in Rational Team Concert.
Rational Team Concert Quick Planner Next Preview: This video previews the Quick Planner Next generation features in Rational Team Concert available as a technical preview in the 6.0.4 release.
Arun K Sriramaiah 2700076GE8 Visits (8390)
When you have a custom mandatory field on our defect record type (Found In Environment) and When you create a new defect record in My Stuff, this field ( Found In Environment) is not visible (able to select).
How do I add it to the toolbar in My Stuff together with the standard attributes; Type, Description, Filed Against, Severity and so on?
Use the Explorer to navigate to RTC MyStuff >> When you type ctrl+space the supported custom attributes will be listed.
Supported custom attributes:
Unsupported custom attributes:
GiuCS 270003E2P0 Visits (8795)
I would like an example of running an ETL Job Item as simply Running the process fails.
Users see the Activated record and assume they can click Run Process and will get results. There is actual need to enter a set of restraining data to get results.
Every ETL Job Item is different. You need to fill in information to the record in order to get the results necessary for the transformation or processing.
A complete list of field requirements and processing possibilities can be found in the manual link below.
This blog entry is for a sample run of a Survey Fact ETL Job Item.
doboski 310000SJR4 Visits (10098)
In this day in age, security is a very hot topic and as soon as one vulnerability pops up, it is addressed and mitigated, another one is found. It is a vicious circle of identifying and addressing that does not seem to let up. In our fixpack release notes, information regarding mitigation of vulnerabilities that were addressed without an APAR is listed. And sometimes, a vulnerability could be addressed as an APAR.
The reason I am mentioning security vulnerabilities is that sometimes, when they are resolved, there is an effect that impacts existing functionality and it may not always be clear. Sometimes, the result of fixing these vulnerabilities can “change” functionality.
As an example, in the 3.5.2 release, there is mention of an APAR related to external URL navigation items will now open in a new window to avoid cross origin scripting vulnerabilities. Prior to the 3.5.2 release, if you used an external URL in the navigation, it just opened in the same window. We have seen some issues where clients wanted the original design, but that is no longer possible since the change was made as a result of fixing a security vulnerability. The current behavior is correct and cannot revert to the old design. So in this case, there was an APAR referenced. But in others, there may not be. You can look at the 18.104.22.168 release notes (found here http
As the product develops and security vulnerabilities are found and addressed, it could mean a change in how something works. Reading the release notes can be a source of information but it may not always be clear why something changed. We all know change is hard, especially when we are so used to it working a certain way. I don’t know about you, but if the change was made to address a security vulnerability, I can live with that and accept the change.
AcdntlPoet 2700019V2G Visits (7029)
Maximo Email Interaction Setup for Purchase Orders - How to set up Email Interaction Setup for use with Purchase Orders By May On
AcdntlPoet 2700019V2G Visits (9972)
Let's step away from serious business for a moment and take some time for a bit of fun.... We recently found this excellent deck on Slideshare and couldn't resist sharing with you all here as well!
#CloudHaiku: The Poetry of the Cloud - Poetry can be found nearly everywhere you look in the tech world. It can certainly be found in the cloud and today’s thriving open technology communities. Never have there been such an abundance and sophistication among open source projects. These communities are producing some of today’s most important and sophisticated technology that will serve as the backbone for an exciting future in cloud, cognitive and data/analytics. It is in this spirit that we decided to pose the #CloudHaiku challenge to some of today’s most brilliant minds in cloud and open tech. Enjoy the result below!
At ﬁrst glance, the cloud doesn’t lend itself to poetry. If Shakespeare were alive today, the object of his sonnets probably wouldn’t be virtual machines, bare metal, publ
It’s in this spirit that we decided to pose the #CloudHaiku challenge to some of today’s most brilliant minds in cloud and open tech. Industry leaders like Lorinda Brandon (CapitalOne), Kris Borchers (JS Foundation), Al Gillen (IDC), Leslie Carr (Clover Health), Rich Miller (Telematica) and so many more were kind enough to lend their voice to this experiment. We’ve compiled just a sample of our favorites in this eBook. But #CloudHaiku doesn’t stop here. Post yours to Twitter using the #CloudHaiku hashtag and challenge a friend, colleague or fellow open source community member to do the same. Learn more about the work IBM is doing to support an open cloud ecosystem at bit.
AcdntlPoet 2700019V2G Visits (9706)
Introducing Maximo QBR Dynamic Query Configuration - Overview of new Dynamic Query configuration features for Ad Hoc reporting introduced with Maximo 22.214.171.124!
Demo of Maximo QBR Dynamic Query Configuration - Demonstration of Maximo QBR Dynamic Configuration introduced in Maximo 126.96.36.199! This video is a followup to the overview features introduced above and at http
dmmckinn 1200006SCS Visits (7852)
We've included some highlights below.
Jazz Foundation 6.0.4
DOORS Next Generation 6.0.4
Rational Quality Manager 6.0.4
Rational Rhapsody Design Manager 6.0.4
Rational Team Concert 6.0.4
Rational Engineering Lifecycle Manager 6.0.4
Rational Rhapsody 8.2.1
Rational Publishing Engine 2.1.2
For additional information about the new releases refer to
Improve requirements management with IBM Rational DOORS Next Generation - Using office tools for requirements management is like using scissors to cut your lawn. Use the right tool with Rational DOORS Next Generation. Check out the Doors Next Generation free trial today and see how it has requirements management rede
IBM Rational DOORS Next Generation: Terminology and Basic Concepts - This introductory presentation focuses on basic concepts and terminology that one should know when working with IBM Rational DOORS Next Generation.
IBM Rational DOORS Next Generation Tour: Import, Edit, Trace, and Analyze Requirements - In this video, you will learn how to use Rational DOORS Next Generation to import and review requirements, add traceability links between those requirements, analyze the data, and then export it.
Check out the Doors Next Generation free trial today and see how it has requirements management rede
Sometimes a user that supposedly has licenses for a form or portal is not being able to see it, so how do I determine if some license is missing or if the licenses I have are enough? This question often comes up when users start reporting they can not access portions of the application and call in complaining about it.
The best way to see it is to log as an Admin user, for instance "system" and follow these instructions:
In the below example you see that a user accessing via Cloud needs license "IBM Facilities and Real Estate Management on Cloud Enterprise" to access the Contact Center (form triContactCenter).
If you have questions on specific licenses, contact your sales representative from IBM or Business Partner. They are able to see what you are entitled of.
AcdntlPoet 2700019V2G Visits (10807)
Rational Quality Manager: Best Practices Part 1 - In this video you will learn how to use Rational Quality Manager effectively to manage the testing process. The first part of the video covers: - Test Planning and Construction - Test Plan - Test Case - Test Suite - Test Script [Watch the video here!]
Rational Quality Manager: Best Practices Part 2 - In this video you will learn how to use Rational Quality Manager effectively to manage the testing process. The second part of this video covers: - Test Execution - Administration [Watch the video here!]