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This is a short welcome to you all as we build our Notes from IBM IoT Support blog space. We have an amazing cadre of subject matter experts waiting to share their knowledge with you in this format, as well as on our associated Twitter and Youtube accounts, not to mention the great conversations occurring on the dW Answers forums.
So, sit back, grab a cuppa, and hang tight while we build the account structures and programs necessary to get you the right answers at the right times and connect you to the Internet of Things.
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The data collection landscape has changed dramatically. The walls of the data center have gradually broken down as laptops went home and mobile devices connected to enterprises. As a result, the Internet of Things is the primary application for cloud computing. Check out Chris O'Connor's blog (he's the General Manager, Internet of Things, IBM ) to learn how IBM Internet of Things Foundations offers the capabilities organizations can use to harness the opportunities of Internet of Things devices and data.
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Now THAT is a great question! IBM Watson IoT Support is a team of IBMers who are now part of the new IBM Watson Internet of Things organization supporting the tools makers like you need to build components and connected devices. IBM Watson IoT Support is focused on helping you, the makers, with your product questions by providing content relating to the various products covered by our new division.
Through our focused support of asset management and continuous engineering tools, we are here to provide you with the best support in the industry; to help you be successful with the applications and components to ensure your work on the connected devices in the Internet of Things brings you the right value.
The products we support here include:
There's no change in the way you will obtain support for the products you already own, the only change you'll likely see is the addition of a few new social channels like this blog, our new Twitter account, and our new Youtube channel to help get you the right content at the right time. Our technotes can all be found in their same locations per product, and the process for contacting support to open a Problem Management Request (PMR) remains the same as well.
Pavan Hoskeri 270001V4PG Visits (9221)
There is a lot of buzz going around the Internet of Things (IoT). Its being referred to as the next big thing, as a revolution which will have an impact on our day to day life!
I was very excited when I read various news articles relating to IoT. The only thing that was holding me back from getting started with trying to learn about IoT was, I would need a "Thing" from the "Internet of Things" which I could connect, get data and have some analysis done with the collected data.
I was also concerned that to do all those tasks, I'd need a very good command on a coding/programming language. Well, I'm not an expert on coding and my day job doesn't require me to code day in day out either. I thought I'd just have to suffice myself with reading about IoT and or watch videos around this.
Recently, I had an opportunity to attend a demo on the capabilities of IBM Internet of Things Foundation (IoTF). For the first time I was able to see a real life demo of a device being connected to the IoTF and we could visualize and analyze data that was being collected from the connected device. All of this without one feeling lost. This was so cool!
*IBM IoTF: is, it’s a fully managed, cloud-hosted service that is designed to simplify and derive the value from IoT devices and it’s available through Bluemix and the IBM Marketplace. http
*IBM Bluemix: IBM Bluemix is an open-standards, cloud platform for building, running, and managing applications. With Bluemix, developers can focus on building excellent user experiences with flexible compute options, choice of DevOps tooling, and a powerful set of IBM and third-party APIs and services. http
While the demo was being presented, I couldn't help but appreciate the fact that each and every step in the life cycle of connecting the device and getting data was so very straight forward and uncluttered.
Armed with the information gathered from the demo, I ventured out to start exploring IoTF. I was pleasantly surprised that not only could one connect almost any of the most popular devices to IoTF, there is also an option of "Device Simulator" i.e. IBM IoTF provides a means by which even if you don't have a physical device but still want to sample the IBM Internet of Things Foundation, you can use simulated data.
The simulated device sends Temperature, Humidity & the Object Temperature at periodic intervals of time. These values can be changed manually by the user, with the help of the up/down arrows to increase or decrease the values.
Image # 1: The IBM IoTF simulated device.
Once the simulated device is connected, you just have to provide the Device ID to start visualizing the Temp
Image # 2: Visual representation of data being sent by the simulated device.
A hands on experience of IoTF certainly encouraged me to continue my journey of exploring more in the IBM Internet of Things Foundation.
There is no sign up or login required for exploring the "Device Simulator" in IBM IoTF either, so you too can explore it at your convenience.
Pavan Hoskeri 270001V4PG Visits (9035)
In my e
However, I hadn't yet signed up for Bluemix. The sign up process was very smooth and it didn't require a credit card to get started with the 30 days trial If you already have an IBM ID, you can use the same for signing up with Bluemix.
Here are the quick steps which I performed for getting the IoTF Boilerplate added to my Bluemix app:
1.> Login to Bluemix account – click on “Create a space”
Please use a unique name for your space. If you use a name for the space which already exists, the wizard updates you about the same.
2.> Once the space was created, scrolled through to Applications – “CREATE AN APP” and chose to create a web app.
3.> There are a set of Boilerplates which help us experience the power of Bluemix with the most minimal additional work being required to be done by the end user.
Please ensure that the Region is selected as US South for the IoTF Boilerplate to be available for selection.
Select “Internet of Things Foundation Starter IBM” Boilerplate and use “SDK for Node.js™”
4.> Once the application is created, we would have the Routes URL for the application, clicking on the same would take us to the Node-RED for Internet of Things landing page
Node-RED provides a browser-based editor that makes it easy to wire together flows that can be deployed to the runtime in a single click. The version running here has been customized for the IBM Internet of Things Foundation.
It’s strongly recommended to secure your Node-RED flow editor with a username and password, as otherwise anyone who can guess the URL of this application will be able to launch the flow editor and access your IoT device data
5.> By default, this is the information that you’d see in the Node-RED flow editor:
The flow of events is generally from left to right i.e. you’d have your input nodes on the left and output at the right side of the editor window.
6.> Double click on the “IBM IoT App in” input node. This would bring up the Edit node window. Keep all the values as default and the only input that you’d need to provide is the “Device Id”
This Device Id is the value that you can get from the top right corner of the simulated device. if you've read my earlier blog, the Device Id that had been assigned to the simulated device is “CC:BA:99:12:B7:62” and this is what you'd use as the value in the input node.
7.> Once the device id has been entered, click on the “Deploy” icon on the right corner of the Node-RED Editor. If you’ve entered the correct device id, the deployment should be successful and you’d start seeing the messages in the “debug” output pane on the right of the Node-RED editor window.
8.> You can analyse that based on the temperature of the simulated device, the output debug prints out whether the temperature is within safe limits or critical.
9.> There is a switch which is inserted which has been configured. When the temperature from the simulated device arrives, if the temperature is less than 40, it’s routed to output # 1 which has a debug/output node added to display that the temperature is within safe limits. If the temperature is greater than 40 then it goes to output # 2 which has a debug/output node added which displays that the temperature is critical.
You can play around with the various options that the Node-RED Editor provides for input, output, functions etc. The standard example has the output messages sent to debug output nodes, you can replace them with any of the provided social media nodes. For example, you can send a Tweet to an authorized Twitter account if the Temperature goes beyond a certain level, so that corrective actions can be taken.
The above demo is just the tip of the iceberg. Given the immense amount of features and flexibility that IBM Bluemix and IBM IoTF provide, I would say its upto an individual’s creativity and skills on how best they would like to leverage the power of these platforms for building innovative applications quickly and efficiently!
AcdntlPoet 2700019V2G Visits (9832)
A new Items Master training module has been added to the Maximo 7.6 training. The training simulations have a short lecture, an exercise and end with a short quiz. Each simulation will take approximately 20-30 minutes to complete and can be repeated as many times as necessary. The training is open to all Business Partners and Customers at no cost. Please feel free to share this link as well so others may benefit from this trai
The Items Master Module topics and simulations include:
So check out the new Items Master module today at: http
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Announcing the IBM Internet of Things Continuous Engineering Solution - On June 16th Daniel Moul blogged on the Continuous Engineering community about the new v6.0 release of the IBM
n the post he writes: IBM is investing significantly in the Internet of Things, putting $3B behind a new business unit focused on delivering solutions that help our clients to take advantage of the opportunities that IoT brings. We are aligning our engineering solution with IoT, including what was formerly known as the
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IBM Smarter Support has released four videos covering the benefits of the organization.
These videos, as seen in the embedded playlist below, cover the high-level topics of: clients success, the value of smarter support, renewing subscription and services, and engaging with smarter support.
Direct links to all the videos can be found at:
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The Internet of Things now has a new YouTube channel which can be found here:
Currently the channel hosts more than 60 Maximo videos created by Support and Development with more to come.
Many of the videos give step by step demonstrations that can help with configuration and use of Maximo.
Titles now available on the channel include ...........
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In this two-part blog series, Bruce Powel Douglass, Ph.D.(Chief Evangelist, IBM Analytics) discusses security in the Internet of Things world, both in terms of the connection and well as the devices themselves.
Securing the Internet of Things. Part 1 – Security in a world of connected devices: Time was when smart embedded devices needed little or no security. They were, for the vast majority, disconnected devices that performed simple dedicated functions. Now, as we hear ever more about the Internet of Things (IoT), it seems everything is connected over the web. Washing machines are connected over the web. This allows unprecedented capabilities for both consumers to connect and manage their lives and for vendors to improve services, monitor usage patterns, deliver updates, and address emerging markets. It is not, however, without risk. [Read more]
Securing the Internet of Things. Part 2 - Securing the ‘Things’ of the IoT: In my last post I discussed the overall challenges of securing the Internet of Things. In this post I focus primarily on the "Things" of the Internet of Things. Certainly securing the cloud end is important as well, but there has always been far more emphasis on cloud security than on device security. I think there are a number of essential aspects of a development environment for designing secure systems [Read more]
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On July 29th IBM announced the launch of a new community, IBM developerWorks Recipes, designed to help developers – from novice to experienced – quickly and easily learn how to connect Internet of Things (IoT) devices to the cloud and how to use data coming from those connected devices. Users of developerWorks Recipes can tap into IBM'
Read the full press release here: http
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Advanced concepts of IBM Rational DOORS Next Generation- In this video we present some common administrative tasks that one may need to perform as they are getting started with an IBM Rational DOORS Next Generation requirements project.
1. creating a requirements management project from a template.
Rational DOORS Next Generation project page on jazz.net (htt
Advanced concepts of IBM Rational DOORS Next Generation. Note the other DOORS playlists:
Introduction to Rational DOORS Next Generation for DOORS Users: http
Requirements Methodology: http
Richard Lesses 2700011KU1 Visits (6677)
Hi there! You may already know me. I have posted a number of entries to Asse
The graphic for the Asset Management blogs says: connect, learn, and share with the experts. In my case, I learn and share at the same time. My product is Maximo Asset Management. My support area covers installation, configuration, upgrading and tuning Maximo in a wide range of environments. My blog entries over there cover that territory exactly.
My method is straightforward. For example, I learn how to install Maximo 7.6 with WebSphere and DB2 on Windows Server 2012. This part takes a while. In my case, I was a small part of the team that developed the Installer. More on that later.
So, long before the product was released last December, I requested a Windows Server 2012 VM with enough memory and disk space to install the product. I downloaded the newly-posted images for Windows 2012 64-bit, expanded them, and, following the latest installation documentation, installed the product. All the time, I took screen shots on every screen, taking note of what I changed from the default values, and why. Then I wiped out the VM (reverted to basic OS snapshot, actually) and did it again. And again. And again. I changed some of the variables: installed to Oracle, installed to SQL Server, installed a second Maximo instance, and so on.
Then I rolled it back again, and started writing the blog. Using the screen shots and notes I had taken, I wrote the blog draft like this:
First, download the product from Passport Advantage (htt
The welcome screen (02-welcome)
The installation planning screen (03-
Select Install Product
The final result is a bit more lucid than my draft, starting here. I published the first entry the day Maximo 7.6 came out. I'm very proud of that entry and my ability to get it published on release day.
Now, how is this blog different from the Asset Management blog? The key is in the title: Notes from IoT Support. Here, I'll write about supporting Maximo, not just how to get it running and keep it running. When I crib from the Asset Management blog, I'll condense and summarize. To take from my example above: My entry on Installing Maximo 7.6 would briefly cover the installation steps, then touch on the experience of installing it.
What did I mean earlier by being a small part of the Installer team? Well, I'm not a programmer, or a project manager. I'm a support engineer. My job is to help everyone install, configure, upgrade and tune Maximo. My perspective during the project was two-fold: What's it like to install from the point of view of someone installing Maximo? Secondly: What's it like to support someone or a team installing Maximo? The questions keep coming: What do I need to learn and share about installing Maximo 7.6? How is it different from earlier versions? What's really different from installing early versions? What may be obvious to the experienced product installation team member may not be so to me, or to you. Where are those places? What is going to trip up the professional Maximo installer? What will the new Maximo administrator see when he or she does that first double-click? How do I explain installing Maximo on the phone without the assistance of visual aids? What can I post, or write into a technote or FAQ, that will make it clearer and easier for someone installing Maximo? That's my job, too, and I like it.
What I bring to the Maximo 7.6 installer team is the ability to put myself both in the installer's and in the support engineer's chairs. Even though I am pretty experienced at installers and installing Maximo, there's always a first double-click for me, too.
Keep in mind that I have some expectations of anyone who installs Maximo, the chief one being that this is not like downloading an app on your Galaxy, or installing Office on your Mac. I hope you read and review product documentation, explore our landing pages, search and search again for information on how to do it. No double-clicking and hoping for the best.
Keep an eye out here for my future posts on Maximo installation topics and, as always, let me know what you think.
AcdntlPoet 2700019V2G Visits (9129)
Continuous Engineering for the Electronics Industry- See how IBM continuous engineering solutions can help you tackle the challenges and opportunities of Mobile, Internet of Things and Software and help you Define better, Design Faster, Develop Smar
Learn more about the IBM Internet of Things Continuous Engineering Solution: Tools, best practices and services to help organizations create the connected products at the heart of the internet of things. The IBM Internet of Things Continuous Engineering Solution is designed to help manufacturers create smart, connected devices for the Internet of Things. This solution helps teams adopt continuous engineering practices to address cost, time and quality challenges in delivering complex, connected products. IBM is now adding new product line engineering (PLE) features to help engineers streamline the design of product lines while reducing data duplication and the chance of design errors.
And don't miss the featured white paper: The
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How can you connect your smart devices through Bluemix? How can Bluemix ease your transition into the Internet of Things?
Join IBM IoT subject matter experts in a tweet chat on Wednesday September 2 from 11:00 am to 11:30 am US Eastern Daylight Time.
The hashtag for the conversation is #AskBluemix. To participate, tweet your questions during the designated time using the #AskBluemix hashtag, and be sure to follow that hashtag in your Twitter feed. You can also participate at CrowdChat: http
We’ll address questions like what types of devices can use the Bluemix IoT Foundation service, how to register devices, and what are the associated costs. You can also find out about required protocols, getting assistance, and sample code to get you started. We anticipate many questions specific to the Bluemix IoT Foundation, but will also touch on IoT architecture, and getting enabled with Bluemix services.
Subject matter experts will join us from the IBM IoT Foundation Development, Support, and Services teams, including:
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Introduction to IBM Rational DOORS Next Generation- Using office tools for requirements management is like using scissors to cut your lawn. Use the right tool with Rational DOORS Next Generation.
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If not, you should be....
We have a thriving IoT community in the forums on dWAnswers. With a heavier focus on the Internet of Things Foundation and its service on Bluemix, you'll find a treasure trove of informational posts helping you work through errors and problems, or learn the tools at more advanced stages.
So head on over to dWAnswers and check out the IoT tag. Follow it for update notifications of new questions, and while you're there, check out some of the related tags too... I'm sure you'll find something useful there, and perhaps even have some answers to provide from your own experience and skills.
Join today and find the answers you need on developerWorks Answers!
I am new to the IBM TRIRIGA Support organization, working as a Level 2 Support Engineer. It has been my observation when reviewing PMR's that there is a lot of time spent going back and forth between the customer and the support engineer. It seems to me that this is due, in part, because not enough information was initially provided. Many times I have seen, in a PMR, that the customer is getting some error. Sometimes they just say they are getting an error or they may report the specific error with no information about how it happened, what version they were using or what they were doing. Many times there are vague steps with our client thinking that TRIRIGA engineers should know what they are trying to do.
I wanted to share what happens in support so that clients might understand why information about a problem is so important. When support receives a PMR we try to reproduce the issue based on the information given to us. If we are not given enough information, we are forced to collect it by making requests that can take days or even weeks to accomplish. Time zones play a role where each email can take a full day to get to the right people and get a response. In some cases, if we are provided with not enough information we may fail to replicate the problem which does not mean it is not an issue, it just means we may have replicated incorrectly because we are missing information or there are configurations or customized workflows that we do not have. There could be something in the way that the customer is doing something versus how the support engineer is doing something, because with software, there can be more than one way of doing something. If we need to get additional information it just takes that much more time.
We recognize that your time is valuable and it can be frustrating going back and forth to get the necessary information to reproduce an issue. What would help us in IBM TRIRIGA Support, is when entering a PMR, clients provide detailed step by step instructions as if you were asking your non tech-savy grandmother to reproduce. It may sound corny but it really is all in the details. As I mentioned, there could be more than one way to do something and left to our own devices, we might not do it the same way as you (the customer), so the more details the better.
If you have ever cooked and followed a recipe you are following steps. You might think of that approach for entering your steps to reproduce an issue.
Your time is valuable and we recognize that. The more detailed you are with your initial entry on the PMR, the less time spent going back and forth trying to get the steps and more time can be spent on reproducing and resolving your issue.
Remember, we do have a document we often call a “Must Gather” or “Information To Collect” document for TRIRIGA PMRs. You should always submit this when you open a PMR. You can generally fill it out and save it so you always have it handy to attach to PMRs, just remember to update it when something changes. See it here:
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IBM has been delivering Internet Of Things solutions for a Smarter Planet even before the campaign launch in 2008
Check out this Introduction to the IBM IoT Foundation on Slidshare:
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Rational DOORS Next Generation now lets you create client extensions. Extensions are complete web applications that run inside a dedicated area of the DOORS user interface, allowing users to embed custom web content. IBM Bluemix provides a powerful and easy-to-use platform for hosting web applications and extensions.
Integrate Rational DOORS Next Generation and Evernote, Part 2 - In this tutorial, the second of three parts, see how to build a web front end using the Express JS framework, and how to allow users to authenticate to the popular note-taking software Evernote using OAuth instead of using a single developer token.
Integrate Rational DOORS Next Generation and Evernote, Part 3 - In this tutorial, the last of three parts, see how to build a web front end using the Express JS framework, and how to allow users to authenticate to the popular note-taking software Evernote using OAuth instead of using a single developer token.
In this 3-part series, you've seen how to build an integration with Evernote. We started with the API and moved on to building a standalone Node.js web application that allows users to browse their Evernote data. Then you saw how to adapt this web app into a DOORS Next Generation extension. I hope that this example has given you a taste of what can be achieved with DOORS Next client extensions and a sense of how easy it is to build and deploy your own extensions using Bluemix.
Free trial: Try Rational DOORS Next Generation free for 90 days. Let this platform for global team collaboration help you manage requirements more effectively and share common administration of users, servers, and projects.
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5 minutes of smart: Tracing project requirements - By using an automated tool to facilitate tracing project requirements (in this case, Rational DOORS Next Generation), you can take charge and make managing project requirements a smooth, continuous process.
5 minutes of smart: How to link requirements to development artifacts - An important initial task to successfully manage requirements in a development project includes linking requirements and artifacts. Choosing the correct link type is key. Learn about links types in a typical RM tool such as Rational DOORS Next Generation. You can also experiment with the DOORSng tool in a 60-day free trial.
You can expand your tracing skills for free. IBM Rational DOORS Next Generation, the automated requirements management platform, makes following the links between a requirement and its origins, a requirement and other requirements, or a requirements and other artifacts, much easier. As an experiment, sign up for the fully functional 60-day free trial of DOORS Next Generation and re-manage a project you've already finished for comparison, create a new sample project to manage, or start building requirements management for a project you're about to begin for a client.
Bill Cary - IoT 060001Y279 Visits (6428)
If you’re a TRIRIGA user, by now you know some of the great features of this plat
Our most recent platform release more fully embraces HTML5 and reduces the number of Java Applets used which have many client computer implications. Of course it includes some code fixes and enhancements too. The result is not only improved functionality but the ability to use a wide array of current browsers including IE, Firefox, Chrome, and Safari. All of this brings value to your implementation of TRIRIGA and we strongly recommend adopting this new TRIRIGA Platform.
To get the most out of TRIRIGA, you will need to upgrade your applications as well. Although, older applications will continue to run on the newer platform, the new functionality built into newer applications will not be there. While there are many benefits to upgrading just the platform, there are many more when you upgrade both your platform and applications (note, you cannot upgrade applications beyond the level of the matched platform level).
One last but certainly not least reason to upgrade is supportability. IBM TRIRIGA makes every effort to stay current with its supporting technology but as the technology business changes at an ever increasing pace, we can only support our products on the technology they were built on for so long. Generally, we try to support our products for 5 years but there are sometimes reasons beyond our control that cause us to end support for products earlier than that. When End Of Support (EOS) is eminent, we work hard to notify clients many months or even years in advance. All clients and users should sign up for notifications on any IBM products you use at the following link:
The table at the link below shows products that have already reached EOS as well as the list of products we currently support. Note that IBM is unable to accept PMRs on products that do not have a support agreement that covers them. As of today, all TRIRIGA Platform versions prior to 3.3 are EOS and all applications prior to 10.2 are EOS.
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How to Design, Test and Deliver Embedded IoT with DevOps
Connecting Industrial IoT Business Systems to Utilize Data
Why Device Messaging is Crucial to Industrial IoT
Where Industrial IoT is Built
CloudOne offers an IoT platform built to capitalize on your current expertise in plant and factory operations while bridging the gap between all of the other elements that are involved in connecting systems and products. Contact CloudOne today to find out more about how plant and factory operations can be made IoT ready.
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Maximo76 ReportOptions Comparison - Introduces reporting options available in Maximo 76. The demo them provides a comparison of reporting features you may want to consider when selecting a reporting tool or tools for your Maximo environment. Demo created by Pam Denny, Maximo Report Designer/Architect.
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Maximo 7602 - New Feauture - Invoice Cost Variance Report - In the Maximo 126.96.36.199 release, the new Invoice Cost Variance Report for LIFO/FIFO items is delivered. This demo highlights the new report, what variances it contains and how it can be applied in your environment. Demo by Pam Denny, Maximo BI Architect/Designer
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As seen on the Jazz.net blog: A DevOps transformation
Mario Maldari and Albert Tabachnik take you through the journey of a system test organization in transforming itself into a continuous delivery, DevOps model. In a DevOps Continuous Engineering environment, with accelerated timescales, it is ever more important to focus testing efforts on those features and platforms that are most critical to your customers. The Collaborative Lifecycle Management (CLM) system test organization challenged itself to transform to meet the demands of our business and our clients. We started off by analyzing our time investment, and shifting our focus to areas that needed greater investment. We optimized and standardized on a set of “Golden Topologies” that represent a core set of topologies used by our customers. We invested in our automated deployments, effectively streamlining our server setup and deploy process. We moved to a “solution test” model and streamlined our resources and test scenarios. Once the foundation of our transformation was laid down, we began automating our scenarios and running them daily in the pipeline, while allowing testers to focus on other areas. Overall, our transformation has allowed us to better react to how our development teams operate, as well as align our testing with how our customers deploy and use our solution...
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What is Internet of Things Workbench?
IoTWB is a cloud-based design tool for IoT System Integration engineers to visually design, integrate, simulate, test and deploy end-to-end Internet of Things systems. We are collaborating with IoT developers to understand the pain points, the needs and the opportunities in this space, and looking for innovative way to increase the quality and security of IoT systems while improving the productivity of IoT system development.
Initially, we are focusing on the following aspects:
1. Design & Simulate an end-to-end IoT System - rapid prototyping of IoT system using simple visual design techniques and verification of the system behavior via easy-to-use simulation.
How can you be involved?
IoTWB is released as experimental service in IBM Bluemix and you can test it first hand by exploring IoTW
Want to learn more? Feel free to contact us at at
Take Care, Fariz Saracevic (@FarizSaracevic)
IBM Internet of Things Workbench Product Manager
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Maximo 7.6 - Maximo Management Interface Overview - An overview of the Maximo Management Interface APIs by May On
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The goal of developerWorks Premium is to help developers succeed in the Cognitive Era, so we are VERY excited to see the potential IoT benefits in deve
developerWorks Premium is a 12-month, all access membership to a unique combination of tools, skill building and partner networks. Developers get access to the entire catalog of Bluemix services, including IoT Real Time Insights service. There's also an online library of IoT-focused videos, books and podcasts.
To learn more watch the video below about dW Recipes.
At developerWorks Recipes from IBM, novices and experienced developers can access and contribute powerful IoT recipes. This step-by-step tutorial offers a head start on IoT or other applications that connect hardware, run analytics, use machine learning and more. Once you're ready, get started at
Sign up for deve