How to know if a license is needed for accessing a form or portal?
GiuCS 270003E2P0 Comment (1) Visits (10148)
Sometimes a user that supposedly has licenses for a form or portal is not being able to see it, so how do I determine if some license is missing or if the licenses I have are enough? This question often comes up when users start reporting they can not access portions of the application and call in complaining about it.
The best way to see it is to log as an Admin user, for instance "system" and follow these instructions:
In the below example you see that a user accessing via Cloud needs license "IBM Facilities and Real Estate Management on Cloud Enterprise" to access the Contact Center (form triContactCenter).
If you have questions on specific licenses, contact your sales representative from IBM or Business Partner. They are able to see what you are entitled of.