"You do not have permission to access this page" error message when the requester tries to open a service request record sent back from the approver for clarification
Fabio L Pinto 270003DRX7 Visits (10607)
If you have a Tririga user creating successfully a service request record that goes to approval workflow, but the approver sends it back requesting clarification, you may receive a error message saying "You do not have permission to access this page. Please, contact your TRIRIGA administrator. Thank you.".
This may happen when that user only has "TRIRIGA Request Central" license assigned to him/her.
If this is the case and Security Group setup allows that, the user can successfully create the service request record that will go through the approval workflow, and that license will allow action Notification. But if the record is sent back by the approver for clarification this will require access to action Item Record Type (Wor
Here it follows the list of the IBM TRIRIGA Licenses providing access to the action Item Record Type WorkFlowActionItem:
IBM TRIRIGA Facility Management Enterprise
The solution for that error will be adding to the requester user any one of the licenses above so that it is possible to process the WorkFlowActionItem action properly, as per design. The rest of security will rely on the Security Group setup for that user, and so you can restrict access to any BO or Form as per your business needs & requirements.