Troubleshooting Native SVG Viewer Issues
JeffLong 270005B0Q4 Visits (8302)
If you are getting an error message that states, “Current browser does not support native SVG.” Internet Explorer 11 64bit (IE11) does support native SVG as delivered.
Customer tested with Firefox and did not get the message. However, when the customer tests other environments at their location with their IE11 browser native SVG works ok.
The conflicting tests of IE11 working on other environments and FireFox working in the environment where IE11 does not makes this tricky to troubleshoot. We will use a test SVG file to test the browser locally and then test the SVG file on the web server to see if it works from both locations in IE11. If the file will test ok on the local PC, but fails on the web server, this indicates a web server configuration issue.
First, create a simple SVG file for testing. Simply create a new text document and copy and paste this into it”
Once this is copied into the file save the file to a known location on your computer and name it “simple.svg”.
Now, open your browser and find and open the simple.svg file that you created. If you can see part of a black circle in the top-left corner of your browser after opening the file, your browser should work with native SVG. The circle part will look something like the example below:
Testing the web server:
Place the same file that you tested on your PC onto your web server and using the web server url with the file location and name included, see if your browser loads the SVG file and if you see the circle part as you did in the previous test. If this test fails, you most likely have a web server configuration problem. If that is the case, please consult your web server vendor for help with configuring your web server to work with native SVG.