Important information if you are going to upgrade IBM TRIRIGA product to 3.5.1/10.5.1
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(CK01) Third party considerations
IBM TRIRIGA support cannot help on 3rd party installation, configuration, setup and troubleshooting. Please, consult your 3rd party vendor support for help.
For other IBM products (IBM WebSphere & IHS - IBM HTTP Server), kindly route your questions & issues via PMR to the specific teams. Make sure you let this clear on the description that you want support for that specific product and properly classify that PMR.
(CK02) Sizing recommendations
IBM TRIRIGA support cannot help on specific sizing recommendations since this goes beyond support scope and it needs lots other relevant business information: business needs, business policies, business strategy, business resources, business growth plan, etc.
IBM TRIRIGA has the following Wiki page for some relevant sizing considerations when working with your sizing process:
If customers do need sizing recommendations, IBM TRIRIGA support needs to point customer to IBM Services (GBS) for addressing their request and needs. For these cases, please contact IBM & You (Sales) using the contact information available on this IBM page:
- Directory of worldwide contacts - http
(CK03) Preparing the environment - prerequisites
IBM TRIRIGA needs minimum environment requirements that may need to be reviewed in terms of adapting to business needs, growth and workload. Although a minimum required configuration and resources are required for running our product, this may not be enough depending and further sizing assessment needs to be engaged - See SU02 item above.
Kindly review the following IBM TRIRIGA documents for the hardware requirements:
- Overview of hardware configuration - http
Kindly review the following IBM TRIRIGA documents for the software requirements, meaning the compatibility requirements we need for 3.5.1 version:
(CK04) Upgrading the Platform (framework)
If you are upgrading from old Platform versions 2.5.x, 2.6.x, or 2.7.x, please refer to this document:
- Upgrade to TRIRIGA Platform 3.5.x (platform only) if upgrading from TRIRIGA Application Platform version 2.5.x, 2.6.x, or 2.7.x; and TRIRIGA application version 9.x - http
If you are upgrading from more recent versions (> 2.7.x), please refer to this document:
It is import keeping a good backup copy of your database before and after the upgrade process. There will be post upgrade tasks listed on the Upgrading guide, this includes checking up the installation and upgrade logs looking for errors and relevant warnings.
See that IBM TRIRIGA Platform upgrade or Fix Pack deployment has cumulative approach: this will comprehend all fixes and enhancements for the previous releases at time of this cut-off date. Check the respective Release Notes and/or the respective IBM TRIRIGA Fix Pack README files for more information:
For downloading the 3.5.1 required software, please review this link:
- IBM TRIRIGA 10.5.1 and IBM TRIRIGA Application Platform 3.5.1 Download Instructions - http
For downloading any available IBM TRIRIGA Fix Pack (FP) for your release, along with its respective README file (that will contain the FP install instructions), please review:
- How can I download a IBM TRIRIGA Platform Fix Pack? - http
About questions on IBM WebSphere regular product (ND & Single Alone) versus IBM WebSphere Liberty profile, see below:
i. Installation instructions for WebSphere Liberty Profile: "Installing TRIRIGA Application Platform on a WebSphere Application Server Liberty Core profile" - http
ii. Questions on how to choose: "Traditional WAS or Liberty: how to choose?" - http
iii. See that our IBM TRIRIGA is fully compatible with WebSphere Liberty, our Installer brings already its code and that will be only a check mark for installing WAS Liberty along with IBM TRIRIGA product. WAS Liberty brings High Availability (HA) possibilities (see SU07 item below), it is easier to implement and maintain and can support the most of the IBM TRIRIGA running, tuning and workload requirements scenarios, otherwise you do have a very specific business need in place (really rare scenario, see item ii above).
Keep IBM TRIRIGA support team aware of your upgrade and any relevant deployment (regarding IBM TRIRIGA solution, like other components and hardware changes). Send us a note (use any one of your IBM TRIRIGA support engineer who has previously worked with you) and provide us the following:
Q01) About any recent deployments (software / hardware) related to IBM TRIRIGA solution:
Q01-a) What is the from/to versions for the recent upgrade or deployment you've got?
Q02) About any planned deployments (software / hardware) related to IBM TRIRIGA solution:
Q02-a) What is the from/to versions going to be upgraded / deployed / changed?
With the set of information above, we will be able to know where you are, where have you been in terms of previous deployments, and where you intend to be in future, so that we can prepare ourselves to provide you support (for instance, on-call support during go-live process) when necessary. I'd suggest you to include questions & answers Inn, Q01 and Q02 in all PMRs you create from now on. This will speed up our support service cycle and provide you better assistance.
(CK05) Upgrading the IBM TRIRIGA Portfolio Data Manager (Application):
For IBM TRIRIGA Portfolio Data Manager (Application) upgrade, see this is NOT a cumulative process, meaning you do need to install each one of the available versions from your original one to the target one. More details about that, is available on the following IBM Support technote:
- What are the steps for upgrading IBM TRIRIGA Application (Portfolio) to recent versions? - http
Keep IBM TRIRIGA support team aware of your upgrade and any relevant deployment (regarding IBM TRIRIGA solution, like other components and hardware changes). Send us a note (use any one of your IBM TRIRIGA support engineer who has previously worked with you) and provide us the same set of questions & answers addressed above as Q01 and Q02 set on item SU04.
(CK06) Tuning your IBM TRIRIGA product - product requirements
It is a requirement customers tune their IBM TRIRIGA installs following the IBM TRIRIGA Best Practice for System Performance recommendations. Some of them are starting tuning set up and may be reviewed and changed due to some specific sizing concern or changes on system workload and/or topology.
There may be other required tuning, recommendations and assessments needed to be addressed for better performance and stability of your system.
All these recommendations and initial tuning information are addressed here:
(CK07) IBM TRIRIGA High Availability considerations
As part of your Capacity plan and Scalability assessments & process, you may need to change your topology for accommodating your business needs and required High Availability(HA). See the following IBM TRIRIGA support documents containing information about such subject:
- How can I have multiple IBM TRIRIGA application servers (user sessions) working on a Load Balancing and a High Availability implementation? - http
- How can I have multiple IBM TRIRIGA process servers (agents runs) working on a Load Balancing and a High Availability implementation? - http
You may want event to implement BROS (BIRT Report Only Server), meaning you want to have all your BIRT reports running on a separate server. See more information here:
- Advanced reporting in IBM TRIRIGA - http
See that even if you are using 3.5.1 product with WebSphere Liberty Profile, we do support High Availability for this implementation. See below:
- High Availability with Liberty - http
(CK08) IBM TRIRIGA SSO & Seamless Login information
IBM TRIRIGA product does support SSO and Seamless Login implementation, but the most of the required install and configuration is made on the 3rd party layer actually. See more information here:
- What is necessary to implement Single Sign-On (SSO) over IBM TRIRIGA product? - http
- Does IBM TRIRIGA support Seamless Sign On without challenging Internet Browser for credential information)? - http
- What are the methods of inserting the user name into an HTTP header supported by IBM TRIRIGA SSO-enabled environments? - http
- What are the available SSO properties for IBM TRIRIGA? - http
(CK09) IBM TRIRIGA TLS & SSL (HTTPS) support
IBM TRIRIGA supports TLS & SSL implementation, as properly documented here:
- Does IBM TRIRIGA support HTTPS, SSL and TLS? - http
But see this is not IBM TRIRIGA configuration and setup at all. This happens on the Application Server (WebSphere, WebLogic) and Web Server layer actually, not handled and controlled by our code at all. If you need support on that, contact your vendor support for such products.
Just as a sample of how we could be configuring TLS & SSL over WebSphere, please review the following (it is just a sample, as it is, your environment may have other requirements depending on the versions, topology and solutions you may have):
- Enable HTTPS in WebSphere for Maximo, SCCD, TSRM, and TRIRIGA - http