Guided assistance when opening a case with IBM Support
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Would you like to know how you can help speed up the resolution when you open a new case with IBM Support?
We recently introduced Question Assistant to help provide guidance during case creation. You may have seen the information panel below when opening a new case. You will see the feedback in that panel dynamically updated with a check mark next to each of the items as you enter your case description. The check marks indicate that your description includes those items which are important to the case. Entering a complete description will help us route the case to the correct agent who can help you. It will also help to avoid an initial request for additional details before you can move forward with finding a resolution to your issue.
Check out a demo of Watson Question Assistant!!!