A different kind of blogging
Richard Lesses 2700011KU1 Visits (6808)
Hi there! You may already know me. I have posted a number of entries to Asse
The graphic for the Asset Management blogs says: connect, learn, and share with the experts. In my case, I learn and share at the same time. My product is Maximo Asset Management. My support area covers installation, configuration, upgrading and tuning Maximo in a wide range of environments. My blog entries over there cover that territory exactly.
My method is straightforward. For example, I learn how to install Maximo 7.6 with WebSphere and DB2 on Windows Server 2012. This part takes a while. In my case, I was a small part of the team that developed the Installer. More on that later.
So, long before the product was released last December, I requested a Windows Server 2012 VM with enough memory and disk space to install the product. I downloaded the newly-posted images for Windows 2012 64-bit, expanded them, and, following the latest installation documentation, installed the product. All the time, I took screen shots on every screen, taking note of what I changed from the default values, and why. Then I wiped out the VM (reverted to basic OS snapshot, actually) and did it again. And again. And again. I changed some of the variables: installed to Oracle, installed to SQL Server, installed a second Maximo instance, and so on.
Then I rolled it back again, and started writing the blog. Using the screen shots and notes I had taken, I wrote the blog draft like this:
First, download the product from Passport Advantage (htt
The welcome screen (02-welcome)
The installation planning screen (03-
Select Install Product
The final result is a bit more lucid than my draft, starting here. I published the first entry the day Maximo 7.6 came out. I'm very proud of that entry and my ability to get it published on release day.
Now, how is this blog different from the Asset Management blog? The key is in the title: Notes from IoT Support. Here, I'll write about supporting Maximo, not just how to get it running and keep it running. When I crib from the Asset Management blog, I'll condense and summarize. To take from my example above: My entry on Installing Maximo 7.6 would briefly cover the installation steps, then touch on the experience of installing it.
What did I mean earlier by being a small part of the Installer team? Well, I'm not a programmer, or a project manager. I'm a support engineer. My job is to help everyone install, configure, upgrade and tune Maximo. My perspective during the project was two-fold: What's it like to install from the point of view of someone installing Maximo? Secondly: What's it like to support someone or a team installing Maximo? The questions keep coming: What do I need to learn and share about installing Maximo 7.6? How is it different from earlier versions? What's really different from installing early versions? What may be obvious to the experienced product installation team member may not be so to me, or to you. Where are those places? What is going to trip up the professional Maximo installer? What will the new Maximo administrator see when he or she does that first double-click? How do I explain installing Maximo on the phone without the assistance of visual aids? What can I post, or write into a technote or FAQ, that will make it clearer and easier for someone installing Maximo? That's my job, too, and I like it.
What I bring to the Maximo 7.6 installer team is the ability to put myself both in the installer's and in the support engineer's chairs. Even though I am pretty experienced at installers and installing Maximo, there's always a first double-click for me, too.
Keep in mind that I have some expectations of anyone who installs Maximo, the chief one being that this is not like downloading an app on your Galaxy, or installing Office on your Mac. I hope you read and review product documentation, explore our landing pages, search and search again for information on how to do it. No double-clicking and hoping for the best.
Keep an eye out here for my future posts on Maximo installation topics and, as always, let me know what you think.