There is always a part of the business that gets over looked and usually its the people that are in the trenches making things work and keeping those machines going. I recently had the pleasure of spending some time with three great IBM CEs here in the Raleigh NC area. I was impressed with their professionalism and thoroughness while working on the SONAS upgrade. They made sure everything was installed, cabled and tabled according to the documentation. It is one thing to have a great product and lots of features, but it is even more important to have people who can service the system and do it with the highest level of craftsmanship. Thanks guys and gals for everything you do to help make our job easier!