IBM Champion John Capriotti from TBC Corporation talks about how the service component of automotive maintenance is being transformed by technology.
On the one hand associates that work across automotive brands always need the latest information on every model. Creating better point-of-sale applications for the associates helps them provide a better level of service.
On the other hand, cars now have many more sensors and the ability to maintain a record of their telemetrics that can be transferred to a service associate at the point of service. Car owners can receive better service whilst having to know less about their vehicles.