Driving adoption of BPM in the banking industry: Franclim Bento
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In this interview, IBM Champion Franclim Bento from Banco Espirito Santo explains the value of their BPM program.
In terms of the value a BPM solution can bring, Franclim illustrates how they were able to take complex paper-driven processes with huge amounts of data and create a BPM and ECM solution that reduced processing time from hours to minutes.
On the question of how you best implement a BPM solution, Franclim suggests starting small and demonstrating value on quick wins.