Building applications for process automation and mobile: Mindtree's Laks Sundararajan
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In this interview, IBM Champion Laks Sundararajan explains how more of his clients are looking to develop applications that can service customer interactions that take place across multiple channels, including mobile and the desktop. Customers are also looking to automate processes in order to realize efficiencies.
Laks points out that tools such as Worklight and WebSphere Portal are key for designing these kinds of multi-channel applications that can securely connect with backend processes.
Follow Laks on Twitter @lakssundar