BPM as a platform for change: Scott Francis
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BP3's Scott Francis recently shared his perspective on the latest Forrester Wave report for Business Process Management (BPM). Among his observations are the realization by Forrester that BPM has a strong role to play in that topic du jour in the business/technology space: building better customer experiences.
Scott points out that the cloud model greatly simplifies installation and deployment and so opens the door for more widespread adoption of BPM in the enterprise. He sides with Forrester on their assessment of the IBM acquisitions in this space: "It was nice to see recognition from Forrester that IBM really has stitched together its many technical components into a unified experience. Hats off to Phil Gilbert and Lombardians and IBMers for pulling this off."