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Tim_Powers Tags: cognos predictive cem business_analytics voc analytics baforum cmo spss ibmsoftware 428 Views
Organizations today only half-listen to their customers. Sort of like a teenager only half-listens when a parent asks him/her to take out the trash or walk the dog. � Sure organizations might hear a customer complaint or praise of a new product, but do they...
from Blog: IBM Redbooks Software Blog