with Tags: jeff X
Treading carefully in social Media Community Blog
Well the trend in social media has been great improvement in customer feedback but apparently social aspect is what makes it so dangerous in terms of bad experiences coming from customers. As said by Jeff Bezos: "If you make customers unhappy in the...
from Blog: Honey Badgers
Jeff Jonas, chief scientist at IBM's Entity Analytics group, recently sat down with Forbes' Kym McNicholas to explain IBM's strategy in the growing business analytics space. Here are some of the key themes Jeff discussed: Enhanced customer service Business...
from Blog: Business Analytics