with Tags: change_management X
SetembrinoLusa Tags: configuration_management developer best_practices source_code_control build rational_team_concert software_process_automati... source rtc software_version_control scm change_management rational java ant jazz 2 Comments 4,103 Visits
seb_ Tags: support prepare troubleshooting san_layout time determination problem change_management san naming 3 Comments 4,096 Visits
To be honest the title for this article could also be "How to ease the life of your technical support". But in fact it will ease the life of everyone involved in a problem case and the priority #1 is to solve upcoming problems as quickly as possible....
from Blog: seb's sanblog