Dear IBM Customer,     We always strive to seek new and better ways to improve our communications and support that we offer. With that in mind, we are implementing a new Support Community for a select number of IBM products: Sterling B2B Integrator, Sterling File Gateway, Sterling Connect, Sterling Gentran, IBM ... [ + Read more ]

Unread status messages in Gentran Application mailbox. In an example scenario in which, following a restart of the services, new messages are now populating with a status of Read in Gentran Application mailbox Inbox, is there a way of reprocessing the x number of messages that currently have a status of ... [ + Read more ]

How to setup an Inbound extended map to evaluate IF conditions based on three values from inbound EDI data? For example: IF REF01NE (not equal) DP or IA or IT First, you will need to determine the processing order of the map, by look at the Application sequence report (EBDI053) for Inbound. ... [ + Read more ]

Problem Cannot start fmgr (Foreground Manager) and data managers. Symptom Invoked startserver from command line at $EDI_ROOT and fmgr process does not start and fmgr.l log in $EDI_ROOT/temp directory does not get updated. On the UNIX box from command line: 1 cd $EDI_ROOT 2 startserver Result: waiting for Foreground Manager to start .2.2.2.2.2 Note: do not get the below expected ... [ + Read more ]

The primary areas of concern are the Gentran services logons, DCOM configurations, any UNC paths that the Mailbox system or process control sessions may be using, and the MAPI Gateway and E-mail audit notifications. Keep in mind, even though the services start successfully, there still could be critical DCOM and user ... [ + Read more ]

We have many customers still running Gentran:Server for Microsoft Windows, release 5.2, which is considered a legacy version of the software. Legacy software Users must submit an e-mail to request the product and patch files. Do not use this process to request a new Standards file download, because it is ... [ + Read more ]

After dealing with a couple of customers who wanted to configure and use FTP comms on their system, and helping them put together the necessary files and scripts and sessions, it became clear that while there is FTP documentation available, there is no White Paper-level guide that provides a step-by-step ... [ + Read more ]

Customer question: if I redefine a field (subfield) in an Outbound Application Definition, can I use the original field for some maps and the redefined field (subfield) for other maps? Support answer: Yes, this can be done for Outbound Application Definitions, only. New fields are created from the redefine (subfield), and can be referenced when needed. Basically, Gentran:Server reads the positions of an application ... [ + Read more ]

Problem: GENTRAN Application Mailbox was deleted. Symptom: Documents are not coming into Gentran. Resolving the Problem: 1) Restarting the Executive Service will recreate the GENTRAN Application Mailbox. 2) In Server Manager Mailboxes, it is necessary to reselect the GENTRAN Application Mailbox as the Recipient in the Edit Recipients screen, for all relevant mailboxes.     ... [ + Read more ]

This is a caution note for those customers who choose to migrate from an older version, after installing a newer version of Gentran:Server onto a new server (machine). The migration document states that you can bring over templates, which is true. But this means import, export, print, and screen entry ... [ + Read more ]

Worked with customer Installing Gentran Server for Windows 5.3.1  on Windows 10 client. The installation and testing were completed successfully without no issue.. *****Windows 10  developed and released by Microsoft as part of the Windows NT family of operating systems. ... [ + Read more ]

How to add the full ANSI character set on all string fields of type X to a map - Gentran. Using the hex code start-end range 0x01 0xFF adds the full ANSI character set on all string fields of type X. Open the map Select Edit > Syntax Tokens Select the X token (for ... [ + Read more ]

On the support desk we're asked if purge or delete can run at the same time as processing is happening. The answer is... it depends! When processing (Imports/Exports/Mailboxing) is occurring, there is heavy reliance on the database. (Inserts, Delete, Alter, etc)  Making it the wise choice to find an opening in ... [ + Read more ]

The actual 997 data is not stored within a table.  It is stored within the file system.  Information retrieved from the 997 is stored within the database, within the data flow tables.   Below is the acknowledgement status information that exists within the Gentran:Server database that the customer can generate reports with.  Document_tb ComplianceStatus ... [ + Read more ]

startrfc fails with Name or password is incorrect (repeat logon) Inbound SAP fails on startrfc deliveridoc finished with code 1 deliveridoc:18550:03072017:140037: 0: SAP Trigger Command Line: startrfc -3 -h sncqas9.life.san -l EN -s 03 -g sncqas1 -x sapgw03 -c 100 -u BW_REMOTE -p <password suppressed> -d EQA -E PORT=GENTRANP02 -F EDI_DATA_INCOMING -E PATHNAME=/tmp/delta/edi/in/E-SURGPT_850R.edi.000025526: RFC Call/Exception: ... [ + Read more ]