IBM Sterling Gentran product download links and Service Request link

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Frequently asked for links to download software, or fixes. Please be aware that Technical Support has no access to these web sites and cannot troubleshoot any problems. I will provide all the links needed, along with the eCustomer Care contact information if assistance is needed. Included is a link for the Technical Support Service Request tool to open PMR's online, or use the support chat.

IBM Sterling Gentran:Server for iSeries V3.6; IBM Sterling Gentran:Server for Microsoft Windows V5.3 and V5.3.1; IBM Gentran:Director V5.5; IBM Sterling Gentran:Server for UNIX V6.2

Use Passport Advantage website to download the most recent versions for IBM Sterling Gentran products
http://www.ibm.com/software/howtobuy/passportadvantage/pao_customers.htm

Use Fix Central website to download fixes for the most recent versions for IBM Sterling Gentran products
http://www.ibm.com/support/fixcentral

Use Passport Advantage eCustomerCare for any problems accessing or downloading
 You can send an e-mail to paonline@us.ibm.com, or call 1-800-978-2246
 You can send an e-mail to  iscare@us.ibm.com for assistance, too

IBM Sterling Gentran:Basic V6.6; IBM Sterling Gentran:Realtime V6.6; IBM Sterling Gentran:Structure V6.6; IBM Sterling Gentran:Viewpoint V6.6; IBM Sterling Gentran:Control V6.6; IBM Sterling Gentran:Plus V6.6
Use SHOPZ website
https://www.ibm.com/software/shopzseries/ShopzSeries_public.wss

 You can send an e-mail to ShopzOS@us.ibm.com, or iscare@us.ibm for assistance

Legacy IBM Sterling Gentran:Server for iSeries V3.5; IBM Sterling Gentran:Server for Microsoft Windows V5.2; IBM Sterling Gentran:Server for UNIX V6.1

Use Sterling Legacy website to request license keys for older versions of Sterling Gentran products.
https://www.software.ibm.com/webapp/iwm/web/signup.do?source=swg-stergentran-req

This is a request page that will need to be completed and submitted. You should receive a confirmation after you submit this request. You will be asked for a PSP#, which can be located on your IBM invoice, or you can use your IBM site number. You can always enter a 1 in this field if you do not know any of this information. It is required to submit the request form.

You can send an e-mail to  iscare@us.ibm for any assistance with the Sterling Legacy website, or GentLeg@us.ibm.com to inquire on a request that you submitted.

Sterling Gentran Legacy software version users who have a current maintenance contract and need access to download the Standards file or Maintenance file (cumfixes), must send an e-mail request to GentLeg@us.ibm.com. The company IBM Customer Number (ICN#), and SITE number must be included in the e-mail.

Legacy IBM Sterling Gentran:Basic and other z\OS products V6.5
https://www.ibm.com/marketing/iwm/iwm/web/preLogin.do?source=swg-sterlingZprod

You can send an e-mail to GentLeg@us.ibm.com, or iscare@us.ibm for assistance
 

To submit a Service Request (PMR) online
Use this link to access the SR tool
https://www.ibm.com/support/entry/myportal/support

If you experience any problems using this tool please send an e-mail to SRHelpDesk@us.ibm.com