Ø What is the present and past Situation?
Ø Who are the Actors?
· End users
Ø What is the process?
v LAP (Learning-Action-Plan)
Ø What is the learning?
Ø What are the key issues related to the situation, actors, and performance?
Ø What are the actions?
Ø What are the key performances parameters?
Ø What will be the impact on the situation
Testing MAy be performed using Black Box and White Box testing Methods. Alpha testing should be more of an initial version reliable method.