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IBM has clients using capture solutions to understand what’s on a document at the same moment that it captures the information. Medical and technical experts use cognitive tools with case management to comb through millions of scientific and medical journals to help them make better decisions, and car manufacturers are using it to monitor the safety and reliability of their vehicles. Looking for customizable business solutions along with consulting services, advanced analytics, ongoing support and cloud infrastructure?
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Resources within this document:
End of Support (EOS) Announcements
IBM provides advance notification of End Of Support (EOS) dates allowing customers reasonable time to complete software upgrades or to refresh appliance products. To view upcoming EOS dates by product segment, click a link in the list below.
Important note: The link above provides the ability to search for all IBM products, utilizing a Rolodex format. Simply type the product name
ECM products that reached EOS as of 2014 and into 2017.
View all IBM Software EOS announcements for 2016 and 2017.
Support Lifecycle FAQs
Q: What are the major Support Lifecycle milestones?
A: The major Support Lifecycle milestones are:
Q: How do you determine if your installed software is still supported?
A: Search by product name or keyword using the Supp
Q: What happens when EOS is announced?
A: Often, there is a newer version of the software available for download. In most cases, you’ll have sufficient time to plan for and install the latest version. For more information on the lifecycle stages, including EOS, view this short YouTube video on the IBM
Q: What is the standard version format for IBM Software products?
A: The full product version is expressed by a four-digit code known as the IBM Version, Release, Modification and Fix Level structure, or VRMF. View this Technote for additional information and description of each element. You may also find this Glossary of product support and maintenance terms helpful.
Q: Where can you view additional details on product updates or replacement information?
A: Using the Support Lifecycle Search, search for your product, select View for details and click the EOS date to view the overall announcement. A view of this step is located below, in the "Support Lifecycle Information" section.
Q: What are your options if you are unable to upgrade or refresh your current products before the EOS date?
A: You can request a Support Extension. Support Extensions are available for Customers who are unable to migrate to a supported version, release or appliance platform prior to EOS. For more information, visit the IBM Extended Support page or review the IBM
Q: How do you stay connected for future product announcements?
A: There are several ways to receive product announcements:
Q: How can you connect with IBM Support via Social Media?
A: A number of IBM Support Business Units and Divisions have Social Media channels for you to take advantage of. Clicking here provides you the opportunity to view a knowledge collection of IBM Support Social Media Channels available, to include information centric to Product Newsletters, Technical Exchanges, and much, much more.
One additional item worth mentioning located in the same link, IBM's Support Easy OnBoarding tool. It's a great tool for a new or existing IBM client, providing a step-by-step process. For existing clients, they can benefit by updating their product profiles, signing up for IBM product notifications. Within the application is a “Helpful Links” tab. This tab provides a vast amount of content and links in regard to IBM support in general. For our new IBM clients, they can take advantage of signing up for the following Client Self-Assist (CSA) tools.
Q: Where can you find more information on IBM Support policies?
A: You can view and download the IBM
Support Lifecycle Documents
The IBM Support Lifecycle Policy sets forth the minimum length of time IBM will provide technical support for a product version and release. Click the link below to view the IBM Support Lifecycle Policy.
Additional and detailed information can be located at the product level, by simply clicking on the Product name, General Availability or End of Support hot links. Please see the example below.
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Here are some techniques for improving Desktop performance in IBM Content Navigator:
Please apply IBM Content Navigator 2.0.3 FixPack 7 (or above versions). There are several performance fixes that will aid in improving the Desktop performance.
You can also improve the performance of your Desktop by increasing the amount of time the Desktop configuration objects can be kept in the cache.
Here is the procedure:
1) Log in to IBM Content Navigator as an Administrator.
2) Click on Settings in the left hand side navigation menu.
3) Click on the General tab.
4) Increase the number of minutes in the Cache Refresh Interval field.
5) Click Save and Close.
The default value is 10 minutes. If you do not expect having a very responsive cache, then you could choose to set it say 480 minutes (an eight-hour work day) or to 1440 minutes (one full day).
Here is the procedure:
To enable browser caching of *.jgz files, open up the IBM Content Navigator’s web.xml under the installation area:
Enable caching for *.jgz by inserting the entry in bold below:
The lifetime of cached content can be set here:
Remove the comment tags, and set max-age to the desired value. The value 2592000 is 30 days. When these settings are commented out, the default value is 86400 or 1 day.
Post modifying the web.xml, you will have to rebuild and redeploy the IBM Content Navigator ear file to activate the changes.
Also, with *.jgz file caching enabled, it will be necessary to clear out the local browser cache after applying any new IBM Content Navigator update.
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