Staying Connected by Receiving Product Notifications

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Let me quickly share my background with you.  Working with customers in my previous role as an IBM technical instructor, I realized that customers needed to know more than just how to use our software. They asked questions about accessing documentation, becoming familiar with common errors, accessing documented troubleshooting tips, fix pack information, alerts, end-of-support information and other information beyond the classroom topics.   It is for this reason that I added value by pointing customers in the right direction to keep them informed.  I currently work as an ECM Knowledge Engineer for ECM FileNet and Datacap products.

Q:  Did you know that IBM provides two ways for our clients to stay informed on the status of products that they purchased?

A:  There are two different services.  The first is to enable My Notifications.  The second is to sign up for Product Lifecycle subscriptions. We would like to make our clients aware of these notifications so they will stay informed. 

Q:  So, we subscribe to these subscription services?

A:  Yes, Exactly.  In this blog, the term ‘notification’ is synonymous with ‘subscription’ at least for these two services. You must subscribe to the notification services we provide.

Q:  So, how do I subscribe to these notifications?

A:  One way is by Enabling My Notifications for each product.  See the My Notifications: How to subscribe to valuable product information notifications article.
  The second way is to enable Product Lifecycle Subscriptions.  See the Product Lifecycle:  How to enable product lifecycle subscriptions article.