Do you know us? ECM Client Care loves you, our IBM customers!

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If you’re interested or in need of IBM’s Enterprise Content Manager (ECM) support, I can help.  My name is Jeff Thompson, I manage our ECM Client Care team.  My multifaceted and dedicated team is here to ensure your success with our ECM products.  For nearly five years, I have managed the Client Care team, consisting of number of departments, Client Care, Service Planning, Knowledge Management, eSupport and Social Media.  The “Client Care” team is a dedicated team who assists our internal and external clients with a number of IBM Client Self-Assist (CSA) tools; Service Request (SR), Passport Advantage (PA), IBM Notifications, ECM product entitlements, Service Extensions, etc; just about any non-technical product support issue you may have.  You can reach my team by sending an e-mail to iscare@us.ibm.com. 

From a Social Media perspective, get connected with ECM Social Media by following us on Twitter.