Do you know us? ECM Client Care loves you, our IBM customers!

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If you’re interested or in need of IBM’s Enterprise Content Manager (ECM) support, I can help.  My name is Jeff Thompson, I manage IBM’s ECM Client Care team.  My multifaceted and dedicated team is here to ensure your success with our ECM products.  For five plus years, I have managed the Client Care team, consisting of number of departments, Client Care, Service Planning, Knowledge Management, eSupport and Social Media. 

The “Client Care” team is a dedicated team who assists our internal and external clients with a number of IBM Client Self-Assist (CSA) tools; Service Request (SR), Passport Advantage (PA), IBM Notifications, ECM product entitlements, Service Extensions, etc; just about any non-technical product support issue you may have.  We understand that there are numerous tools and many steps to be completed when signing up for IBM Support Services.  Rewriting existing applications is an enormous undertaking, although fear not.  We are underway in developing a tool to help register our clients for Support Services.  We plan to kick off new tool at Insight 2015!  Are you attending Insight 2015? Whether you are or not, stay tuned for more. 

At any time, you (our clients) can reach my Client Care team by sending an e-mail to iscare@us.ibm.com. 

From a Social Media perspective, get connected with ECM Social Media by following us on Twitter.