From time to time you may have encountered that a problem you reported to IBM within a PMR is no longer recreatable or simply does not show up anymore.
You agreed to close the ticket, and well, only a few days later, the issue shows up again. Brilliant - unfortunately the PMR is already closed.
Now, you could either open a new PMR, or you could re-open the PMR. Re-open will, however, only work for 28 days after the PMR was closed.
Usually, when you replied to an email IBM Support sent you from within a PMR, you would just reply to that email. The subject line would show "UPDATE PMR 12345,123,123".
Now when a PMR was closed, a reply to the last support email will not reopen the PMR - unless you replace the "UPDATE" in the subject line with "REOPEN".
So it would look something like "REOPEN PMR 12345,123,123".
You will receive a confirmation email once the PMR was reopened.
You can find further details by following this link.
Alternatively you can simply use the SR tool to electronically reopen your PMR, or you could call your Incountry SW Support hotline and ask them to reopen it for you.
And if neither of this works, take two of these and call me in the morning.
Your Doc D.