Recently I noticed that some of us are struggling with uploading large files to PMRs. Now as you may remember, I explained how to upload files using FTP in this article.
Today I want to share an alternative, i.e. the web interface of ECuRep (Enhanced Customer Data Repository).
To determine the best way to upload your file (depending on the filesize) check out this table:
Enter your PMR number, select for which Brand this upload is for (for example WebSphere if you want to upload something to a BPM PMR) and put in your email address.
Now either drag&drop your files into the drop area, or click the blue button to select the files you want to upload.
Then press 'Upload'.
That's it. Your file will make it to the PMR and IBM Support can access it.
And if that does not help, take two of these and call me in the morning.