Upload logs for existing PMRs to IBM Support using Call Home
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Most of you are famliar with "Call Home", a feature that is available on PureApplication System and Bluemix Local System. The official name of this feature is Service and Support Manager. Most clients use it to automatically open a ticket (PMR) with IBM Support as triggered by certain system events. A system event of type "Call Home" is considered by IBM to require involvement of IBM Support, Service and Support Manager can automatically open the PMR on behalf of the system administrator. You can read more about Service and Support Manager in the IBM Knowledge Center here.
When clients have Service and Support Manager configured, it can be used for in another scenario as well as IBM has enhanced the capabilities of Service and Support Manager over time. Imagine that an administrator opens a PMR with IBM Support directly, for example using the
In the steps below we have outlined this process; in this example the administrator has already opened PMR 53867,082,000 manually and now wants to collect and uploading system logs requested by IBM Support for that PMR.
6.Once the job has completed successfully, go to System > Problems and select the newly created Problem that is associated with PMR 53867,082,000. Scroll down to Service Ticket Files section and click Add collection set to associate the Collection Set of logs to the Problem.
Once you become familiar with the above process, providing additional logs and collection sets to IBM Support becomes much easier. And in most cases the actual uploads will be much faster as well, since they use the internet connection from the PureSystems Manager (PSM) nodes.